ESTABLISHING A BUYER/SERVICE PROVIDER RELATIONSHIP ELECTRONICALLY
Described herein is technology for, among other things, an electronic services marketplace. The technology involves receiving a request for services from a buyer, creating a service order based on the requested services, determining which of a plurality of service providers are qualified to provide the requested services, and selecting from the qualified service providers one or more particular service providers to perform the services.
1 . A method for establishing a relationship between a buyer and a service provider, comprising:
hosting a database of profiles of a plurality of service providers across a plurality of service verticals;
receiving information from the buyer corresponding to a service to be performed for the buyer;
building a service order based on the information received from the buyer;
determining, based upon the information received from the buyer, one or more qualified service providers from the database;
providing the service order to the qualified service providers;
providing the qualified service providers with the options of accepting the service order, rejecting the service order, and making a counter-offer; and
receiving a selection from at least one of the qualified service providers of one of the options,
wherein a buyer-service provider relationship is established between the buyer and a particular qualified service provider upon the particular qualified service provider's acceptance of the service order or upon the buyer's acceptance of a counter-offer from the particular qualified service provider.
2 . The method as recited in claim 1 further comprising:
establishing a user account corresponding to the buyer.
3 . The method as recited in claim 1 further comprising:
establishing user accounts corresponding to the service providers.
4 . The method as recited in claim 3 wherein providing the service order to the qualified service providers comprises:
making the service order available for viewing from the service providers' user accounts; and
notifying the service providers that the service order is available for viewing from the service providers' user accounts.
5 . The method as recited in claim 3 wherein establishing user accounts corresponding to the service providers comprises:
enabling the service providers to populate their respective profiles with general background information on the service providers;
presenting background check forms to the service providers;
receiving completed background check forms from the service providers; and
performing background checks on the service providers based on the completed background check forms.
6 . The method as recited in claim 1 further comprising:
providing the buyer and the particular qualified service provider with access to a common virtual workspace corresponding to the service order.
7 . The method as recited in claim 1 wherein the service comprises installation of a household appliance.
8 . The method as recited in claim 7 wherein the household appliance is selected from the group consisting of a garage door opener, a water heater, a furnace, an air conditioner, a dishwasher, a garbage disposal, and a water softener.
9 . The method as recited in claim 1 wherein the service comprises installation of a television.
10 . The method as recited in claim 1 wherein the service comprises home theater installation.
11 . The method as recited in claim 1 wherein the service comprises set-up of a computer.
12 . The method as recited in claim 1 wherein the service comprises set-up of a home computer network.
13 . The method as recited in claim 1 wherein the service comprises, installation of a shed.
14 . The method as recited in claim 1 wherein the service comprises installation of a fence.
15 . The method as recited in claim 1 wherein the service comprises installation of cabinetry.
16 . The method as recited in claim 1 further comprising:
maintaining a completion record corresponding to the service order; and
providing the completion record to the buyer.
17 . The method as recited in claim 16 , wherein maintaining the completion record comprises:
storing a description of work performed by the particular qualified service provider.
18 . The method as recited in claim 16 , wherein maintaining the completion record comprises:
receiving a closing document from the particular qualified service provider which are required by the buyer; and
storing the closing documents.
19 . The method as recited in claim 18 , wherein the closing document is selected from the group consisting of a work order signoff, a list of additional items sold by the particular qualified service provider, a waiver of lien, and a tax form.
20 . The method as recited in claim 1 further comprising:
receiving a progress update from the particular qualified service provider.
21 . The method as recited in claim 20 , wherein the progress update is received via a web form, a SMS message, a telephone, or an interactive voice response (IVR) system.
22 . The method as recited in claim 20 , wherein receiving the progress update comprises:
receiving an indication from the particular qualified service provider that there is a problem with the service order.
23 . The method as recited in claim 1 , wherein the particular qualified service provider is the first of the qualified service providers to accept the service order.
24 . The method as recited in claim 1 further comprising:
receiving from the particular qualified service provider a request to reschedule the service from an original time to a different time;
relaying the request to reschedule to the buyer.
25 . The method as recited in claim 24 further comprising:
receiving an indication from the buyer that the buyer accepts the request to reschedule.
26 . The method as recited in claim 24 further comprising:
receiving an indication from the buyer that the buyer refuses the request to reschedule; and
re-providing the service order to the qualified service providers
27 . The method as recited in claim 1 wherein the profile corresponding to a particular service provider includes one or more items from the group consisting of a primary service vertical associated with the particular service provider, a dispatch address, a coverage area, one or more languages spoken by the particular service provider, warranties offered by the particular service provider, a certification held by the particular service provider, a license held by the particular service provider, background check results, insurance status, drug test results, the particular service provider's skills, availability of the particular service provider, and materials inventor of the particular service provider.
28 . The method as recited in claim 1 wherein the profile corresponding to a particular service provider includes records of the particular service provider's past performance in responding to previous services orders.
29 . The method as recited in claim 28 wherein the records of the particular service provider's past performance in responding to the previous services orders includes feedback from at least one previous buyer for whom the particular service provider has responded to at least one of the previous service orders.
30 . The method as recited in claim 1 further comprising:
receiving feedback from the buyer after the service order has been completed.
31 . The method as recited in claim 1 further comprising:
receiving an indication from the particular qualified service provider that the service order has been completed; and
requesting the buyer to confirm that the service order has been completed
32 . The method as recited in claim 1 further comprising:
requiring the at least one qualified service provider to provide a rejection reason when the at least one qualified service provider selects the option of rejecting the service order.
33 . The method as recited in claim 32 further comprising:
providing a plurality of rejection reasons from which the at least one qualified service provider must select from when the at least one qualified service provider selects the option of rejecting the service order, at least one of the rejection reasons being selected from the group consisting of a service location of the service order is too far away, a payment amount for the service order is too low, and the service order does not provide sufficient information regarding the service to be performed.
34 . The method as recited in claim 1 further comprising:
enabling the buyer to monitor the selection received from the at least one qualified service provider.
35 . A method for establishing a relationship between a buyer and a service provider, comprising:
receiving a request for services from a buyer;
building a service order based on the information received from the buyer, the service order having a public portion and a private portion;
providing the public portion of the service order to one or more service providers; and
providing the private portion of the service order to a particular service provider that has agreed to perform the services associated with the service order.
36 . The method as recited in claim 35 wherein the public portion of the service order comprises a description of the requested services.
37 . The method as recited in claim 35 wherein the public portion of the service order comprises a city in which the services are to be performed.
38 . The method as recited in claim 35 wherein the public portion of the service order comprises a zip code in which the services are to be performed.
39 . The method as recited in claim 35 wherein the public portion of the service order comprises a time-frame in which the services are to be performed.
40 . The method as recited in claim 35 wherein the public portion of the service order comprises information sufficient for the service providers to decide whether to accept the service order.
41 . The method as recited in claim 35 wherein the private portion of the service order comprises information that enables the particular service provider to contact the buyer.
42 . The method as recited in claim 35 wherein the private portion of the service order comprises an address where the services are to be performed.
43 . The method as recited in claim 35 wherein the private portion of the service order comprises a phone number for the buyer.
44 . The method as recited in claim 35 wherein the private portion of the service order comprises an email address for the buyer.
45 . The method as recited in claim 35 wherein the private portion of the service order comprises a name of the buyer.
46 . The method as recited in claim 35 wherein the private portion of the service order comprises a phone number for the buyer.
47 . The method as recited in claim 35 wherein the private portion of the service order comprises information enabling the particular service provider to pick up merchandise for the buyer.
48 . A method for establishing a relationship between a buyer and a service provider, comprising:
presenting the buyer with a service order wizard to assist the buyer in creating a service order;
receiving a document from the buyer to supplement the service order;
providing the service order and the document to a plurality of service providers; and
determining a particular service provider to perform the services associated with the service order.
49 . The method as recited in claim 48 wherein the document is selected from the group consisting of a photograph, a drawing, a text file, a spreadsheet, and an on-site checklist.
50 . A method for establishing a relationship between a buyer and a service provider, comprising:
presenting the buyer with a service order wizard to assist the buyer in creating a service order;
receiving a document from the buyer to supplement the service order;
providing the service order to a plurality of service providers;
determining a particular service provider to perform the services associated with the service order; and
providing the document to the particular service provider.
51 . The method as recited in claim 50 , wherein presenting the buyer with the service order wizard comprises:
requesting the buyer to provide a title for the service order;
requesting the buyer to designate a primary service vertical associated with the service order;
requesting the buyer to designate a service category within the primary service vertical; and
requesting the buyer to describe the services desired in association with the service order.
52 . The method as recited in claim 51 , wherein requesting the buyer to describe the services desired in association with the service order comprises:
requesting the buyer to list a plurality of discrete tasks to be performed.
53 . The method as recited in claim 51 , wherein presenting the buyer with the service order wizard further comprises:
enabling the buyer to provide directions for picking up one or more parts needed to complete the service order.
54 . The method as recited in claim 51 , wherein the primary service vertical is selected from the group consisting of consisting of home electronics, HVAC, and garage and shed.