IP Library Granted Patent US 8,077,833
Granted Patent B2
US 8,077,833 · App. 12/180,183 · Granted Dec 13, 2011

Method for sending a previously recorded personalized message to a caller by a network voice mail system

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Quick Facts
Patent No.
US 8,077,833
App. No.
12/180,183
Granted
Dec 13, 2011
Kind
B2
Abstract

An embodiment of a method for providing a personalized greeting to a caller includes receiving an incoming call addressed to a first communication device from a caller using a second communication device, and determining a received caller identifier associated with the second communication device. The method further includes determining if the received caller identifier matches a pre-assigned caller identifier from a pre-assigned caller list. If the received caller identifier matches a pre-assigned caller identifier the method further includes playing an outgoing audio message associated with the pre-assigned caller identifier, recording an audio message from the caller, converting the audio message into a text message, and sending the text message to a user associated with the first communication device.

Claims (45)

1. A method for assigning a personalized greeting to a caller comprising:

receiving a text message from a first communication device;

determining a pre-assigned caller identifier from the text message;

determining outgoing message text from the text message;

converting the outgoing message text into an outgoing audio message; and

associating the outgoing audio message with a pre-assigned caller identifier.

2. The method of claim 1 further comprising:

determining a user identifier associated with a user of the first communication device; and

adding the outgoing audio message and the associated pre-assigned caller identifier to a pre-assigned caller list associated with the user.

3. The method of claim 1 further comprising amplifying a signal level of the outgoing audio message to a predetermined threshold level.

4. The method of claim 1 further comprising reducing a noise level of the outgoing audio message to a desired level.

5. The method of claim 1 further comprising sending a confirmation text message to the user indicating that outgoing audio message has been associated with the pre-assigned caller identifier.

6. The method of claim 1 further comprising:

receiving an incoming call addressed to a first communication device from a caller using a second communication device;

determining a received caller identifier associated with the second communication device; and

determining if the received caller identifier matches the pre-assigned caller identifier.

7. The method of claim 6 further comprising playing the outgoing audio message associated with the pre-assigned caller identifier if the received caller identifier matches the pre-assigned caller identifier.

8. The method of claim 7 further comprising:

recording an audio reply message from the caller;

converting the audio reply message into a text reply message; and

sending the text reply message to a user associated with the first communication device.

9. The method of claim 6 further comprising playing a standard outgoing audio message if the received caller identifier does not match the pre-assigned caller identifier.

10. A system for assigning a personalized greeting to a caller, said system comprising:

a processing unit configured to:

receive a text message from a first communication device;

determine a pre-assigned caller identifier from the text message;

determine outgoing message text from the text message;

convert the outgoing message text into an outgoing audio message; and

associate the outgoing audio message with a pre-assigned caller identifier.

11. The system of claim 10 , wherein the processing unit is further configured to:

determine a user identifier associated with a user of the first communication device; and

add the outgoing audio message and the associated pre-assigned caller identifier to a pre-assigned caller list associated with the user.

12. The system of claim 10 , wherein the processing unit is further configured to amplify a signal level of the outgoing audio message to a predetermined threshold level.

13. The system of claim 10 , wherein the processing unit is further configured to reduce a noise level of the outgoing audio message to a desired level.

14. The system of claim 10 , wherein the processing unit is further configured to send a confirmation text message to the user indicating that outgoing audio message has been associated with the pre-assigned caller identifier.

15. The system of claim 10 , wherein the processing unit is further configured to:

receive an incoming call addressed to a first communication device from a caller using a second communication device;

determine a received caller identifier associated with the second communication device; and

determine if the received caller identifier matches the pre-assigned caller identifier.

16. The system of claim 15 , wherein the processing unit is further configured to play the outgoing audio message associated with the pre-assigned caller identifier if the received caller identifier matches the pre-assigned caller identifier.

17. The system of claim 16 , wherein the processing unit is further configured to:

record an audio reply message from the caller;

convert the audio reply message into a text reply message; and

send the text reply message to a user associated with the first communication device.

18. The system of claim 6 , wherein the processing unit is further configured to play a standard outgoing audio message if the received caller identifier does not match the pre-assigned caller identifier.

Assignments (1)
CHANGE OF NAME Recorded Sep 24, 2021
From: EMBARQ HOLDINGS COMPANY, LLC
To: CENTURYLINK INTELLECTUAL PROPERTY LLC
Reel/Frame 057598/0902 →