Method and apparatus for automated calendar selections
A method and apparatus for reserving an appointment in a communications network is described. In one embodiment, a request is received from a caller to schedule an appointment with an enterprise customer, wherein the request is processed in accordance with a media server in the communications network. A scheduling calendar is then accessed. Afterwards, the appointment is reserved with one of a plurality available appointment time slots.
1. A method for scheduling an appointment in a communications network, comprising:
receiving a first request from a caller to schedule the appointment with an enterprise customer, wherein the first request is processed in accordance with a media server in the communications network;
accessing a scheduling calendar of the enterprise customer from a plurality of scheduling calendars of different enterprise customers;
in response to the first request, providing an available appointment time slot to the caller;
receiving a second request to reserve the appointment at the available appointment time slot; and
reserving the appointment.
2. The method of claim 1 , wherein the communications network comprises an internet protocol network.
3. The method of claim 2 , wherein the internet protocol network comprises a service over internet protocol network.
4. The method of claim 1 , wherein the providing is performed using an interactive voice response application.
5. The method of claim 1 , wherein the second request to reserve the appointment by the caller is reserved in response to a phone keypad signal.
6. The method of claim 1 , wherein the scheduling calendar comprises an electronic calendar that is accessed by the media server.
7. The method of claim 1 , wherein the scheduling calendar comprises a plurality of scheduling calendars, where each of the plurality of scheduling calendars is associated with a different entity of the enterprise customer.
8. An apparatus for scheduling an appointment in a communications network, comprising:
a processor; and
a computer readable medium in communication with the processor, wherein the computer readable medium has stored thereon a plurality of instructions, the plurality of instructions including instructions which, when executed by the processor, cause the processor to perform a method, comprising:
receiving a first request from a caller to schedule the appointment with an enterprise customer, wherein the first request is processed in accordance with a media server in the communications network;
accessing a scheduling calendar of the enterprise customer from a plurality of scheduling calendars of different enterprise customers;
providing an available appointment time slot to the caller in response to the first request;
receiving a second request to reserve the appointment at the available appointment time slot; and
reserving said the appointment.
9. The apparatus of claim 8 , wherein the communications network comprises an internet protocol network.
10. The apparatus of claim 9 , wherein the internet protocol network comprises a service over internet protocol network.
11. The apparatus of claim 8 , wherein the providing is performed using an interactive voice response application.
12. The apparatus of claim 8 , wherein the second request to reserve the appointment by the caller is reserved in response to a phone keypad signal.
13. The apparatus of claim 8 , wherein the scheduling calendar comprises an electronic calendar that is accessed by the media server.
14. A computer-readable medium having stored thereon a plurality of instructions, the plurality of instructions including instructions which, when executed by a processor, cause the processor to perform a method for scheduling an appointment in a communications network, comprising:
receiving a first request from a caller to schedule the appointment with an enterprise customer, wherein the first request is processed in accordance with a media server in the communications network;
accessing a scheduling calendar of the enterprise customer from a plurality of scheduling calendars of different enterprise customers;
in response to the first request, providing an available appointment time slot to the caller;
receiving a second request to reserve the appointment at the available appointment time slot; and
reserving the appointment.
15. The computer-readable medium of claim 14 , wherein the communications network comprises an internet protocol network.
16. The computer-readable medium of claim 15 , wherein the internet protocol network comprises a service over internet protocol network.
17. The computer-readable medium of claim 14 , wherein the providing is performed using an interactive voice response application.
18. The computer-readable medium of claim 14 , wherein the second request to reserve the appointment by the caller is reserved in response to a phone keypad signal.
19. The computer-readable medium of claim 14 , wherein the scheduling calendar comprises an electronic calendar that is accessed by the media server.
20. The computer-readable medium of claim 14 , wherein the scheduling calendar comprises a plurality of scheduling calendars, where each of the plurality of scheduling calendars is associated with a different entity of the enterprise customer.