Method and apparatus for the prediction of order turnaround time in an information verification system
View Patent ↗A method and apparatus for the prediction of order turnaround time in an information verification system is disclosed. An information verification order comprises several and diverse instances of different types of elementary verification/validation/search services. Each of these services is characterized by its own turnaround time (TAT) statistical distribution function which is used in the prediction of order turnaround time. A Monte Carlo algorithm is used to determine the order turnaround time.
1. A method for preparation of an order turnaround time predictive report for a background information verification order in an information verification system, each such information verification order associated with an individual whose background information is to be verified through one or more elementary verification services, the information verification system comprising a processor, one or more statistics storage devices, one or more calculation modules, and one or more input/output modules, the method comprising the steps of:
receiving from a user via the input/output module one or more elementary verification services to be processed, wherein each such elementary verification service comprises one or more items of the individual's background information to be verified;
creating an information verification order within the information verification system, wherein the information verification order comprises one or more of the received elementary verification services to be processed, via said processor;
identifying at least one turnaround time statistical distribution function associated with each such elementary verification service via the calculation module, wherein such turnaround time statistical distribution function is based on one or more statistics of each such elementary verification service within at least one of said statistics storage devices, and wherein each such statistic represents the actual processing time for the past performance of an elementary verification service; and
preparing the predicted order turnaround time predictive report of the information verification order based upon the turnaround time statistical distribution function associated with each such elementary verification service via at least one of the calculation module and the processor.
2. The method of claim 1 , wherein at least one of the one or more calculation modules is a Monte Carlo calculation module, and wherein the step of identifying the turnaround time statistical distribution function associated with each elementary verification service comprises applying a Monte Carlo algorithm to the stored turnaround time statistics of each such elementary verification service.
3. The method of claim 1 , further comprising updating the stored statistics within the statistics storage device automatically on a periodic basis.
4. The method of claim 1 , wherein the stored statistics are maintained within the statistics storage device hierarchically.
5. The method of claim 4 , wherein the hierarchy is geographical.
6. The method of claim 4 , wherein the hierarchy is institutional.
7. The method of claim 1 , wherein the stored turnaround time statistics include at least 100 data points for at least one verification service.
8. An apparatus for preparing an order turnaround time predictive report in a background information verification system comprising:
one or more input/output modules configured to receive a background information verification order from a user, the background information verification order including at least one elementary verification service comprising one or more items of background information to be verified;
a processor, the processor operable to receive a background information verification order from an input/output module, and operable to process each elementary verification service;
one or more statistics storage devices configured to store turnaround time statistics relating to at least one of said elementary verification services; and
one or more calculation modules configured to identify at least one turnaround time-statistical distribution function associated with each such elementary verification service based on one or more turnaround time statistics of such elementary verification service stored within at least one of said statistics storage devices, wherein each such statistic represents the actual processing time for the past performance of an elementary verification service; and further configured to prepare the predicted order turnaround time predictive report of the information verification order based upon the turnaround time statistical function associated with each such verification service.
9. The apparatus of claim 8 , wherein the calculation module is operable to apply a Monte Carlo algorithm to the stored statistics of an elementary verification service to determine the predicted order turnaround time statistical distribution function of each such elementary verification service.
10. The apparatus of claim 8 , wherein the processor is operable to update the stored statistics automatically on a periodic basis based on one or more actual processing times of one or more elementary verification services.
11. The apparatus of claim 8 , wherein the statistics storage device is operable to maintain the stored statistics hierarchically.
12. The apparatus of claim 11 , wherein the hierarchy is geographical.
13. The apparatus of claim 11 , wherein the hierarchy is institutional.
14. The apparatus of claim 8 , wherein the stored statistics related to the at least one verification service include at least 100 data points.
15. The method of claim 1 , wherein at least one elementary verification service is selected from the group consisting of a criminal felony and misdemeanor verification service; an education verification service; a statewide criminal search service; an employment search service; a civil upper and lower service; a federal criminal service; a federal bankruptcy service; and a drug testing service.
16. The method of claim 1 , wherein the processing time of an elementary verification service is based on the amount of time required for the occurrence of:
electronically communicating a request to verify the background information of each elementary verification service to a content provider;
waiting for a content provider to verify the background information and provide a response to the request; and
quality control checking the response.
17. The method of claim 16 , wherein the processing time of an elementary verification service is further based on the amount of time required for the occurrence of determining the location of the elementary verification service.
18. The method of claim 16 , wherein the processing time of an elementary verification service is further based on the amount of time required for the occurrence of sending additional legal documents to the content provider.
19. The method of claim 4 , wherein the identifying of at least one turnaround time statistical distribution function associated with each such elementary verification service can be based on a subset of the one or more turnaround time statistics stored within at least one of said statistics storage devices.
20. The method of claim 19 , wherein the subset of turnaround time statistics represents turnaround statistics associated with a geographical region.
21. The method of claim 19 , wherein the subset of turnaround time statistics represents turnaround statistics associated with a specific employer.
22. The method of claim 19 , wherein the subset of turnaround time statistics represents turnaround statistics associated with an educational institution.
23. The method of claim 19 , wherein the subset of turnaround time statistics is automatically increased to include at least 100 data points for at least one elementary verification service.
24. The method of claim 1 , wherein the turnaround time statistics within the storage device are updated automatically on a periodic basis based on one or more actual processing times of one or more elementary verification services.
25. The method of claim 1 , further comprising the step of calculating at least one of a mean value, median value or confidence interval associated with the predicted order turnaround time of the information verification order via the calculation module.