Methods and systems to connect consumers to information
View Patent ↗The present invention provides a method and apparatus for specifying and obtaining services through audio commands, resulting in a live conversation between a user and a selected service provider using an audio-transmission medium (the telephone). A service seeker locates a service provider by entering a keypad code corresponding to a field of service or by speaking the name of a profession, which is recognized by the system. The seeker can then specify, via voice or keypad entry, a price range, quality rating, language, and keyword descriptors of the service provider, such as a service provider code number. In response, the system offers currently available service providers. Once an available service provider is selected, the system connects the service seeker with the service provider for a live conversation. The system bills the seeker for the time spent conversing with the service provider and compensates the service provider accordingly.
1. A system, comprising:
a computer coupled with a data communication network configured to receive, from an advertiser using a web site over the data communication network, a description of an offer of the advertiser, a telephone number of the advertiser, a schedule for the advertiser to receive telephone calls at the telephone number, and a price; and
an audio interface coupled with a telephone network configured to receive a telephone call from a user, the audio interface further coupled with the computer and configured to receive a voice-based search request from the user in the telephone call, the computer also configured to identify the advertiser based on the voice-based search request and the schedule and to provide the description of the offer of the advertiser to the user in the telephone call via the audio interface, and in response to the user requesting a connection to the advertiser the audio interface configured to connect the telephone call to the telephone number of the advertiser in accordance with the schedule, and the computer further configured to charge the advertiser based on the price after the connection to the advertiser is established.
2. The system of claim 1 , wherein the computer has an interactive voice response system to recognize the voice-based search request.
3. The system of claim 1 , wherein the price is a flat fee.
4. The system of claim 1 , wherein the audio interface connects the telephone call to the telephone number of the advertiser via dialing a separate telephone call on the telephone network using the telephone number of the advertiser.
5. The system of claim 4 , wherein the audio interface conferences the separate telephone call dialed by the audio interface and the telephone call received from the user to connect the user and the advertiser.
6. The system of claim 5 , wherein the advertiser provides a service over the connection between the advertiser and the user.
7. The system of claim 6 , wherein the service includes advice.
8. The system of claim 7 , wherein the computer authenticates the user in the telephone call to charge the user for the advice.
9. A tangible computer readable medium storing instructions, which instructions when executed on a computer, cause the computer to perform a method, the method comprising:
hosting a web site and receiving on the web site from an advertiser an advertisement, a telephone number of the advertiser, a schedule for the advertiser to receive telephone calls at the telephone number, and a price;
performing a search based on a search request received by voice in a telephone call from a user to identify the advertiser, the search being based upon the search request and the schedule;
providing the advertisement to the user in the telephone call,
in response to the user making a connection request in the telephone call, causing the telephone call to be connected to the telephone number of the advertiser; and
charging the advertiser based on the price after the telephone call is connected to the telephone number of the advertiser.
10. The medium of claim 9 , wherein the price is a flat fee.
11. The medium of claim 9 , wherein the telephone call is connected to the telephone number of the advertiser via dialing a separate telephone call using the telephone number of the advertiser and conferencing the separate telephone call dialed by the audio interface and the telephone call from the user to connect the user and the advertiser.
12. The medium of claim 11 , wherein the advertiser provides a service over the connection between the advertiser and the user.
13. The medium of claim 12 , wherein the service includes advice.
14. The medium of claim 13 , wherein the method further comprises authenticating the user in the telephone call via a personal identification number to charge the user for the advice.
15. A method comprising:
receiving, via a computer coupled with a data communication network, from an advertiser using a web site, a description of an offer of the advertiser, a telephone number of the advertiser, a schedule for the advertiser to receive telephone calls at the telephone number, and a price;
receiving, via an audio interface coupled with a telephone network, a telephone call from a user, including a voice-based search request from the user in the telephone call;
identifying, via the computer, the advertiser based on the voice-based search request and the schedule and providing, via the audio interface coupled with the telephone network, the description of the offer of the advertiser to the user in the telephone call;
connecting, via the audio interface, in response to the user requesting a connection to the advertiser, the telephone call to the telephone number of the advertiser in accordance with the schedule; and
charging, via the computer, the advertiser based on the price after the connection to the advertiser is established.
16. The method of claim 15 , wherein the advertisement is provided based at least in part on a schedule of the advertiser to receive telephone calls.
17. The method of claim 15 , further comprising:
processing the voice-based search request via speech recognition.
18. The method of claim 17 , wherein the advertisement is provided in voice generated via text to speech.
19. The method of claim 15 , wherein the voice-based search request includes a category of service providers.
20. The method of claim 15 , wherein the advertisement comprises a description provided by the advertiser to the computer via a web site.