System and method for generating a chronic circuit report for use in proactive maintenance of a communication network

1. A system for identifying communication circuits in a communication network having chronic troubles, comprising:

a computing device comprising:

a searching module that searches through a database to identify communication circuits in the communication network that have had exceptions reported against them and to identify a number of exceptions of a plurality of types reported against the communication circuits; and

a prioritizing module in communication with the searching module for prioritizing the communication circuits identified by the searching module; and

a report generator module in communication with the prioritizing module for generating a report that lists the communication circuits that have had exceptions reported against them.

2. The system of claim 1 , wherein the report lists the communication circuits that have had exceptions reported against them in at least one of two time periods preceding a most recent time period.

3. The system of claim 2 , wherein an order in which the communication circuits are listed is based on the prioritizing performed by the prioritizing module.

4. The system of claim 1 , wherein the report lists a total number of exceptions reported against each communication circuit listed that occurred in a time period preceding a most recent time period.

5. The system of claim 1 , wherein the report lists a total number of exceptions reported against each communication circuit listed in a most recent time period.

6. The system of claim 1 , wherein the report includes a plurality of categories of exceptions.

7. The system of claim 6 , wherein the report lists a total number of exceptions reported for each communication circuit in each category in a most recent time period.

8. A method for identifying communication circuits in a communication network having chronic troubles, comprising:

searching through a database to identify communication circuits in the communication network that have had exceptions reported against them and to identify a number of exceptions of a plurality of types reported against the communication circuits;

prioritizing the communication circuits identified by the searching module; and

generating a report that lists the communication circuits that have had exceptions reported against them.

9. The method of claim 8 , wherein the report lists the communication circuits that have had exceptions reported against them in at least one of two time periods preceding a most recent time period.

10. The method of claim 9 , wherein an order in which the communication circuits are listed is based on the prioritizing.

11. The method of claim 8 , wherein the report lists a total number of exceptions reported against each communication circuit listed that occurred in a time period preceding a most recent time period.

12. The method of claim 8 , wherein the report lists a total number of exceptions reported against each communication circuit listed in a most recent time period.

13. The method of claim 8 , wherein the report includes a plurality of categories of exceptions.

14. The method of claim 13 , wherein the report lists a total number of exceptions reported for each communication circuit in each category in a most recent time period.

15. A method for identifying communication circuits in a communication network having chronic troubles, comprising:

retrieving circuit exception information from a database identifying communication circuits that have experienced exceptions;

organizing the retrieved information by affected communication circuits;

categorizing and tallying the organized information so that, for each communication circuit, a count is generated that corresponds to a number of exceptions that the communication circuit experienced for each category of exception;

prioritizing the categories and tallied circuit exception information in accordance with prioritization rules; and

generating a report containing the prioritized circuit exception information.

16. The method of claim 15 , wherein the report lists the communication circuits that have experienced exceptions in at least one of two time periods preceding a most recent time period.

17. The method of claim 15 , wherein an order in which the communication circuits are listed is based on the prioritizing.

18. The method of claim 15 , wherein the report lists a total number of exceptions experienced by each communication circuit listed that occurred in a time period preceding a most recent time period.

19. The method of claim 15 , wherein the report lists a total number of exceptions experienced by each communication circuit listed in a most recent time period.

20. The method of claim 15 , wherein the report lists a total number of exceptions experienced by each communication circuit in each category in a most recent time period.