Systems and methods for detecting inconsistent user actions and providing feedback
View Patent ↗Systems and methods are provided for detecting inconsistent user actions and providing feedback about assets. A user may perform a first action restricting access to a first asset. The system may detect whether a second action performed relative to a second asset that has a similar attribute as the first asset is inconsistent with the first asset. The inconsistency may be detected when the second action removes or is an inaction that does not place access restrictions on the second asset. The system may alert the user about the inconsistency and the user may act on the alert by providing feedback about the inconsistency and/or the first/second asset, ignoring the inconsistency and/or placing an access restriction or other action consistent with the first action relative to the second asset. The user may also provide detailed feedback about an inconsistency or asset through a website accessed on another device.
1. A method comprising:
receiving, from a first user, a first action performed relative to a first media asset;
receiving a second action performed relative to a second media asset, wherein the second media asset has one or more attributes that are similar to attributes of the first media asset;
detecting an inconsistency between the first action and the second action;
alerting the first user about the inconsistency between the first action and the second action; and
enabling the first user to reverse the first action.
2. The method of claim 1 , further comprising reporting the detected inconsistency to a content provider for either or both media assets or a sponsor associated with either or both media assets.
3. The method of claim 2 , further comprising providing to the first user an option to view other reports that have previously been sent related to either or both media assets.
4. The method of claim 1 , wherein the second action is an action performed by a user.
5. The method of claim 1 , wherein:
the second action is an action performed by a second user that is different from the first user; and
detecting the inconsistency between the first action and the second action comprises comparing a first profile associated with the first user with a second profile associated with a second user.
6. The method of claim 1 , wherein the second action is an addition of the second media asset to a database of available media assets or a modification of the one or more attributes of the second media asset.
7. The method of claim 1 further comprising prompting the first user to reverse the first action.
8. The method of claim 1 further comprising prompting the first user to undo a proper subset of changes resulting from the first action.
9. The method of claim 1 further comprising prompting a user to supply information relating to a reason for the inconsistency.
10. The method of claim 9 wherein prompting the user to supply information comprises displaying a plurality of feedback options, the method further comprising receiving a user selection of at least one of the feedback options.
11. The method of claim 10 wherein at least one of the feedback options provides feedback about the first or second media asset and the feedback option is selected from the group consisting of options related to indecency, rating inaccuracy or inappropriateness, offensiveness to minorities or women, religious intolerance, political incorrectness, animal cruelty, and immorality.
12. The method of claim 10 , wherein at least one of the feedback options allows the user to suggest a rating or sub-rating for the first or second media asset.
13. The method of claim 1 further comprising:
receiving information relating to a reason for the inconsistency from a user; and
supplying the received information to a content provider of either or both media assets or a sponsor associated with either or both media assets.
14. The method of claim 1 wherein the first action restricts access to the first media asset and detecting the inconsistency comprises detecting that the first action is inconsistent with accessibility of the second media asset.
15. The method of claim 1 wherein an attribute of the second media asset that is similar to an attribute of the first media asset is a rating, a sub-rating, a genre, a series membership, a favorites membership, a bookmarked status, a tagged status, a DVR viewing status, a service type, a channel association, a website association, or a general viewing status.
16. The method of claim 15 wherein the attribute of the second media asset has a value that is equivalent to a value of the attribute of the first media asset.
17. The method of claim 1 wherein an attribute of the second media asset that is similar to an attribute of the first media asset is a status indicating whether feedback has previously been provided relative to the first media asset.
18. The method of claim 1 wherein the first action or the second action is an inaction.
19. The method of claim 18 wherein the inaction includes not restricting access to the first or second media asset.
20. The method of claim 1 wherein detecting the inconsistency comprises:
retrieving a first set of attributes associated with the first media asset from a memory;
searching among a plurality of media assets for the second media asset having one or more attributes that are similar to the first set of attributes;
comparing the first action with the second action performed concerning the second media asset; and
determining based on the comparison and the one or more attributes that are similar whether the first action is inconsistent with the second action.
21. The method of claim 20 wherein comparing the first action with the second action comprises:
setting a first access restriction for the first media asset; and
determining whether the second media asset contains an access restriction similar to the first access restriction.
22. The method of claim 21 wherein asset restriction information corresponding to the first media asset and the second media asset is stored in a field of a respective asset characteristic data structure.
23. The method of claim 1 further comprising transmitting, to a computer associated with a website, an electronic communication indicating that feedback concerning the inconsistency will be provided by a user.
24. The method of claim 23 wherein the electronic communication identifies the user and the first media asset.
25. The method of claim 23 wherein the electronic communication is transmitted from a television equipment device in response to a user selection of an option to provide more feedback.
26. The method of claim 23 wherein the feedback concerning the inconsistency is provided to the website by the user in a textual format.
27. A system comprising control circuitry configured to:
receive, from a first user, a first action performed relative to a first media asset;
receive a second action performed relative to a second media asset, wherein the second media asset has one or more attributes that are similar to attributes of the first media asset;
detect an inconsistency between the first action and the second action;
alert the first user about the inconsistency between the first action and the second action; and
enable the first user to reverse the first action.
28. The system of claim 27 wherein the control circuitry is further configured to report the detected inconsistency to a content provider for either or both media assets or a sponsor associated with either or both media assets.
29. The system of claim 28 wherein the control circuitry is further configured to provide to the first user an option to view other reports that have previously been sent related to either or both media assets.
30. The system of claim 27 , wherein the second action is an action performed by a user.
31. The system of claim 27 , wherein:
the second action is an action performed by a second user that is different from the first user; and
the control circuitry is further configured to compare a first profile associated with the first user with a second profile associated with a second user.
32. The system of claim 27 , wherein the second action is an addition of the second media asset to a database of available media assets or a modification of the one or more attributes of the second media asset.
33. The system of claim 27 wherein the control circuitry is further configured to prompt the first user to reverse the first action.
34. The system of claim 27 wherein the control circuitry is further configured to prompt the first user to undo a proper subset of changes resulting from the first action.
35. The system of claim 27 wherein the control circuitry is further configured to prompt a user to supply information relating to a reason for the inconsistency.
36. The system of claim 35 further comprising a display device, wherein the control circuitry is further configured to display on the display device a plurality of feedback options and receive a user selection of at least one of the feedback options.
37. The system of claim 36 wherein at least one of the feedback options provides feedback about the first or second media asset and the feedback option is selected from the group consisting of options related to indecency, rating inaccuracy or inappropriateness, offensiveness to minorities or women, religious intolerance, political incorrectness, animal cruelty, and immorality.
38. The system of claim 36 , wherein at least one of the feedback options allows the user to suggest a rating or sub-rating for the first or second media asset.
39. The system of claim 27 wherein the control circuitry is further configured to:
receive information relating to a reason for the inconsistency from a user; and
supply the received information to a content provider of either or both media assets or a sponsor associated with either or both media assets.
40. The system of claim 27 wherein the first action restricts access to the first media asset and wherein the control circuitry is further configured to detect that the first action is inconsistent with accessibility of the second media asset.
41. The system of claim 27 wherein an attribute of the second media asset that is similar to an attribute of the first media asset is a rating, a sub-rating, a genre, a series membership, a favorites membership, a bookmarked status, a tagged status, a DVR viewing status, a service type, a channel association, a website association, or a general viewing status.
42. The system of claim 41 wherein the attribute of the second media asset has a value that is equivalent to a value of the attribute of the first media asset.
43. The system of claim 27 wherein an attribute of the second media asset that is similar to an attribute of the first media asset is a status indicating whether feedback has previously been provided relative to the first media asset.
44. The system of claim 27 wherein the first action or the second action is an inaction.
45. The system of claim 44 wherein the inaction includes not restricting access to the first or second media asset.
46. The system of claim 27 wherein the control circuitry is further configured to:
retrieve a first set of attributes associated with the first media asset from a memory;
search among a plurality of media assets for the second media asset having one or more attributes that are similar to the first set of attributes;
compare the first action with the second action performed concerning the second media asset; and
determine based on the comparison and the one or more attributes that are similar whether the first action is inconsistent with the second action.
47. The system of claim 46 wherein the control circuitry is further configured to:
set a first access restriction for the first media asset; and
determine whether the second media asset contains an access restriction similar to the first access restriction.
48. The system of claim 47 wherein asset restriction information corresponding to the first media asset and the second media asset is stored in a field of a respective asset characteristic data structure.
49. The system of claim 27 wherein the control circuitry is further configured to transmit, to a computer associated with a website, an electronic communication indicating that feedback concerning the inconsistency will be provided by a user.
50. The system of claim 49 wherein the electronic communication identifies the user and the first media asset.
51. The system of claim 49 wherein the electronic communication is transmitted from a television equipment device in response to a user selection of an option to provide more feedback.
52. The system of claim 49 wherein the feedback concerning the inconsistency is provided to the website by the user in a textual format.