Methods, systems, and products for interactive voice response
View Patent ↗Methods, systems, and products are disclosed for administering a personal interactive voice response service. A personalized greeting is retrieved that is associated with a calling party and with a called party. The calling party's response to the greeting is received, and stored information is retrieved that is associated with the calling party's response and with the called party. The stored information is presented to the calling party.
1. A method for administering a personal interactive voice response service, comprising:
retrieving a greeting associated with a calling number and with a called number;
receiving a response from the calling number;
retrieving stored information associated with the response and with the called number; and
retrieving a distinctive ringing pattern associated with the response and with the calling number.
2. The method according to claim 1 , wherein receiving the response comprises receiving a voice response.
3. The method according to claim 1 , wherein receiving the response comprises receiving a dual tone modal frequency response.
4. The method according to claim 1 , further comprising prompting for the response.
5. The method according to claim 1 , further comprising recording the greeting.
6. The method according to claim 1 , further comprising presenting the greeting.
7. The method according to claim 1 , wherein retrieving the stored information comprises retrieving a recorded message to be played to the calling number.
8. The method according to claim 1 , wherein retrieving the stored information comprises retrieving text.
9. The method according to claim 8 , further comprising playing the text to the calling number using text-to-speech conversion.
10. The method according to claim 1 , further comprising exchanging a message between the called number and the calling number.
11. The method according to claim 1 , further comprising processing call from the calling number to the called number.
12. The method according to claim 1 , further comprising retrieving a rule associated with the called number.
13. The method according to claim 1 , further comprising processing the distinctive ringing pattern.
14. The method according to claim 1 , further comprising storing a web-based interface.
15. The method according to claim 1 , further comprising storing a profile associated with the called number.
16. The method according to claim 1 , further comprising storing a profile associated with the calling number.
17. A server administering a personal interactive voice response service, the server operative to:
retrieve a greeting associated with a calling number and with a called number;
receive a response from the calling number;
retrieve stored information associated with the response and with the called number; and
retrieve a distinctive ringing pattern associated with the response and with the calling number.
18. The server according to claim 17 , further operative to retrieve a recorded message to be played to the calling number.
19. A non-transitory computer-readable medium on which is encoded instructions that when carried out by a computer processor perform a method, the method comprising:
retrieving a greeting associated with a calling number and with a called number;
receiving a response from the calling number;
retrieving stored information associated with the response and with the called number; and
retrieving a distinctive ringing pattern associated with the response and with the calling number.
20. The non-transitory computer-readable medium according to claim 19 , further comprising instructions for at least one of retrieving a recorded message to be played to the calling number and retrieving text.