Method and apparatus for initiating corrective action for an electronic terminal
View Patent ↗A method and device are provided for initiating corrective actions for a terminal, such as an ATM. A method of initiating corrective actions for a terminal comprises, monitoring a fault status of a first component, detecting a fault status of the first component with a first trigger plug-in, activating a first action plug-in based upon the detected fault status of the first component, and recycling the first component.
1. A method of operating a terminal comprising:
generating a first hardware component trigger status in response to receipt of a fault condition of a first hardware component by a processor of the terminal;
recognizing the first hardware component trigger status by the processor;
issuing a first hardware action plug-in invocation based upon the recognized first hardware component trigger status by the processor;
recycling the first hardware component in response to the first hardware action plug-in invocation by the processor;
generating a first software component trigger status in response to receipt of a fault condition of a first software component by the processor;
recognizing the first software component trigger status by the processor;
issuing a first software action plug-in invocation based upon the recognized first software component trigger status by the processor; and
rebooting the first software component in response to the first software action plug-in invocation by the processor including determining that the terminal is being used by a customer, and delaying recycling of the first hardware component until the terminal is no longer being used by the customer.
2. The method of claim 1 , wherein recycling the first software component comprises:
determining the number of recycle events for the first software component within a predetermined period of time; and
comparing the determined number of recycle events to a predetermined threshold.
3. The terminal of claim 1 , wherein controlling the rebooting of the first software component comprises:
rebooting the first software component;
determining that the rebooted first software component is operational; and
generating a first software component operational status in response to the operational determination.
4. The method of claim 3 , further comprising:
generating a second hardware component trigger status in response to a detected fault condition of a second hardware component;
recognizing the second hardware component trigger status;
issuing a second hardware action plug-in invocation based upon the recognized second hardware component trigger status; and
recycling the second hardware component in response to the second hardware action plug-in invocation.
5. The method of claim 4 , further comprising:
generating a second software component trigger status in response to a detected fault condition of a second software component;
recognizing the second software component trigger status;
issuing a second software action plug-in invocation based upon the recognized second software component trigger status; and
rebooting the second software component in response to the second software action plug-in invocation.
6. The method of claim 1 , wherein rebooting the first software component comprises:
rebooting an operating system of the terminal by the processor.
7. An operating terminal comprising:
a first hardware component;
a first software component;
a memory;
a processor configured to
generate a first hardware component trigger status in response to receipt of a fault condition of the first hardware component;
recognize the first hardware component trigger status;
issue a first hardware action plug-in invocation based upon the recognized first hardware component trigger status;
recycle the first hardware component in response to the first hardware action plug-in invocation;
generate a first software component trigger status in response to receipt of a fault condition of the first software component;
recognize the first software component trigger status;
issue a first software action plug-in invocation based upon the recognized first software component trigger status; and
reboot the first software component in response to the first software action plug-in invocation, including determine that the terminal is being used by a customer, and delay recycling of the first hardware component until the terminal is no longer being used by the customer.