Collaboration agent
View Patent ↗A collaboration agent for facilitating real-time communications on behalf of a user. The collaboration agent includes a conference bridge that anchors calls to the conference bridge. The collaboration agent uses contextual information associated with the user to manage the real-time communications. The collaboration agent can communicate with other collaboration agents associated with other users.
1. A method for communicating comprising:
receiving a request by a first collaboration agent, comprising a processor, associated with a first user from a second collaboration agent associated with a second user to establish a communications session between a first conference bridge associated with the first collaboration agent and a second conference bridge associated with the second collaboration agent;
receiving, by the first collaboration agent, information identifying the second user;
obtaining, by the first collaboration agent, contextual information associated with the first user at the time of the request, wherein the contextual information comprises calendar information identifying that the first user has no meeting at the time of the request;
establishing, by the first collaboration agent, a first communications session between the first conference bridge and the second conference bridge based on the contextual information; and
determining a rule associated with the second user, and wherein establishing the first communications session between the first conference bridge and the second conference bridge based on the contextual information comprises establishing the first communications session between the first conference bridge and the second conference bridge based on the contextual information and the rule.
2. The method of claim 1 wherein the contextual information comprises calendar information identifying a meeting and indicating that the second user is an attendee of the meeting.
3. The method of claim 1 further comprising establishing a second communications session between a user device associated with the first user and the first conference bridge, and notifying the first user that the first communications session has been established.
4. A method for establishing a communications session comprising:
establishing a first communications session between a first user device associated with a first user and a first conference bridge associated with the first user;
receiving a request by a first collaboration agent, comprising a processor, from a second collaboration agent to establish a second communications session between a second conference bridge associated with a second user and the first conference bridge;
receiving, by the first collaboration agent, information associated with the second user from the second collaboration agent;
announcing an identity associated with the second user to the first user via the first communications session;
receiving a response from the first user via the first communications session; and
establishing, by the first collaboration agent, the second communications session between the first conference bridge and the second conference bridge based on the response.
5. The method of claim 4 wherein receiving the response further comprises receiving an indication from the first user to establish the second communications session.
6. The method of claim 4 wherein the response from the first user is a request to seek information associated with the second user, and wherein establishing the second communications session between the first conference bridge and the second conference bridge based on the response further comprises establishing the second communications session between the first conference bridge and the second conference bridge, initiating a request for information from the second user via the second communications session based on the request, receiving information via the second communications session, providing the information to the first user, receiving an indication from the first user to establish communications between the first communications session and the second communications session, and establishing communications between the first communications session and the second communications session based on the indication.
7. The method of claim 6 wherein providing the information from the second user to the first user comprises providing audio signals received from the second communications session to the first user via the first communications session.
8. The method of claim 4 further comprising establishing a third communications session between a third conference bridge associated with a third user and the first conference bridge associated with the first user, wherein the first communications session and the third communications session are communicatively coupled via the first conference bridge to enable a conversation between the first user and the third user, and wherein announcing the identity associated with the second user to the first user via the first communications session further comprises announcing the identity associated with the second user to the first user via the first communications session without announcing the identity to the third user via the third communications session.
9. The method of claim 4 further comprising:
receiving a request by the first collaboration agent from a third collaboration agent to establish a third communications session between a third conference bridge associated with a third user and the first conference bridge;
establishing the third communications session between the first conference bridge and the third conference bridge; and
inhibiting audio signals associated with the first communications session and the second communications session from being provided to the third communications session.