Granted Patent B2

US 8,073,111 · App. 12/346,223 · Granted Dec 6, 2011

Abstract

Claims (55)

1. A system for facilitating 9-1-1 service delivery to internet telephony customers, comprising:

a server device for receiving a 9-1-1 call from a user device via a data network, the 9-1-1 call being based on “9-1-1” digits dialed at the user device,

where the server device is configured to:

identify whether the user device is a fixed location user device or a mobile user device, and

forward the 9-1-1 call to an operator services interface operatively connected to the server device based on whether the user device is identified as the fixed location user device or the user device is identified as the mobile user device.

2. The system of claim 1 , further comprising:

a storage medium associated with the server device for storing profile information associated with the user device.

3. The system of claim 2 , where the profile information includes an indication as to whether the user device is the fixed location user device or the mobile user device.

4. The system of claim 1 , where the server device is configured to translate the received “9-1-1” digits to a “0” digit when the user device is identified as the mobile user device.

5. The system of claim 1 , further comprising:

a gateway device for interfacing between the data network and the operator services interface.

6. The system of claim 1 , where the operator services interface is configured to:

enable operator services personnel associated with the operator services interface to identify one of an appropriate emergency service provider (ESP) or public safety answering point (PSAP) based on query responses received from a user of the user device; and

transfer the 9-1-1 call to the identified ESP or PSAP for handling.

7. The system of claim 6 , where the ESP is operatively connected to the operator services interface for receiving the transferred 9-1-1 call from the user device.

8. The system of claim 6 , further comprising:

a selective router operatively connected to both the operator services interface and the PSAP for routing the transferred 9-1-1 call from the operator services interface to the identified PSAP.

9. The system of claim 8 , where the transferred 9-1-1 call is routed to the PSAP via a designated 911 trunk line identified by the operator services interface.

10. The system of claim 9 , where an Automatic Number Identification (ANI) associated with the transferred 9-1-1 call indicates that the transferred 9-1-1 call is an operator assisted call.

11. The system of claim 1 , where the data network is an Internet Protocol (IP) based network and where the user device is a voice over IP (VoIP) user device.

12. The system of claim 1 , where the server device is configured to:

determine whether an Automatic Number Identification (ANI) associated with the 9-1-1 call is resolvable from a calling party number (CPN) when the user device is identified as the fixed location user device, and

forward the 9-1-1 call to the operator services interface when it is determined that the ANI is not resolvable.

13. The system of claim 1 , where the user device is a session initiation protocol (SIP) phone and the server device includes both a SIP proxy server and a SIP redirect server.

14. A method for providing 9-1-1 services to an internet telephony user, comprising:

receiving, by a server device, a 9-1-1 call based on dialed digits “9-1-1” from a user device via a data network;

identifying, by the server device, whether the user device is a mobile user device;

translating, by the server device, the dialed digits “9-1-1,” when it is determined that the user device is the mobile user device; and

forwarding, by the server device, the received 9-1-1 call to an operator services interface.

15. The method of claim 14 , comprising:

determining whether the user device is a fixed location user device, and where the translating comprises:

translating the received “9-1-1” digits associated with the 9-1-1 call to a “0” digit, when it is determined that the user device is the mobile user device.

16. The method of claim 15 , comprising:

determining whether an automatic number identification (ANI) associated with the user device can be resolved when it is determined that the user device is the fixed location user device; and

translating the received “9-1-1” digits associated with the 9-1-1 call to a “0” digit when it is determined that the ANI associated with the user device cannot be resolved.

17. The method of claim 14 , comprising:

determining the geographic location of a user based on interactive querying between the user and operator services personnel in response to the forwarded 9-1-1 call received by the operator services interface;

identifying an appropriate public safety answering point (PSAP) associated with the determined geographic location; and

forwarding the 9-1-1 call to the identified PSAP.

18. The method of claim 17 , where forwarding the 9-1-1 call to the identified PSAP further comprises:

forwarding the 9-1-1 call on a dedicated 911 trunk line associated with the identified PSAP.

19. The method of claim 18 , further comprising:

forwarding the 9-1-1 call on the dedicated 911 trunk line associated with the identified PSAP via a selective router associated with the PSAP.

20. The method of claim 18 , where forwarding the 9-1-1 call to the identified PSAP further comprises:

including call data with the forwarded 9-1-1 call indicating that the 9-1-1 call is an operator assisted call.

21. A computer-readable medium that includes instructions executable by at least one processor, the computer-readable medium storing instructions for:

receiving a dialed 9-1-1 call based on dialed digits “9-1-1” from a user device;

identifying that the user device is a mobile device not having a fixed geographic location;

manipulating the dialed digits “9-1-1” to route the 9-1-1 call to an operator services interface; and

forwarding the 9-1-1 call to the operator services interface.

22. A method comprising

receiving, at a server device, a dialed 9-1-1 call based on dialed digits “9-1-1” from a user device;

identifying, by the server device, that the user device is a mobile device not having a fixed geographic location;

manipulating, by the server device and based on the identifying, the dialed digits “9-1-1” to route the 9-1-1 call to an operator services interface; and

forwarding, by the server device, the 9-1-1 call to the operator services interface.

Assignments (8)