Exception notification system and method
View Patent ↗A system and method for distributing prepaid cash alternatives and resolving exceptions related to the sale of prepaid cash alternatives such as traveler's checks or prepaid cards. Reports of sales may be reviewed to identify exceptions, and information explaining the exceptions may be made available electronically. Sellers may be notified of exceptions by e-mail, which may include a link or address to information explaining the exceptions. The information may be provided in real time through a secure site on a network, such as the Internet. A company may contract with business partners to sell the prepaid cash alternatives to customers, and the business partners may report the sales to the company via reports. After being notified of exceptions, business partners may provide corrected information or new information to resolve the exceptions.
1. A method comprising:
reviewing, by a computer based system for facilitating distribution of prepaid cash alternatives, a report for exceptions, wherein the report includes information related to the distribution of the prepaid cash alternatives to a plurality of customers;
securely accessing, by the computer based system and through a network, information that explains the exceptions, wherein the exceptions are located on a webpage at a website having password protection,
receiving, by the computer based system and through the network, at least one of corrected information or new information to facilitate resolution of the exceptions;
sending, by the computer based system, notification of at least a portion of the exceptions via electronic notification; and
sending, by the computer based system, an electronic notification to another address, in response to an undeliverable electronic notification.
2. The method of claim 1 , further comprising receiving notification of at least a portion of the exceptions via electronic notification, wherein the electronic notification comprises at least one of a link or an address to the information that explains the exceptions.
3. The method of claim 1 , wherein the providing at least one of corrected information or new information to the host computer through the network comprises providing at least one of corrected information or new information to the host computer through an Internet webpage.
4. The method of claim 1 , wherein the distribution of the prepaid cash alternatives to customers comprises selling at least one of traveler's cheques, prepaid cards and prepaid accounts to customers.
5. The method of claim 1 , wherein the enabling secure access from the host computer through the network to the information that explains the exceptions comprises obtaining the information that explains the exceptions in substantially real time.
6. The method of claim 1 , further comprising sending notification of at least a portion of the exceptions via electronic notification, wherein the electronic notification comprises at least one of a or an address to the information that explains the exceptions.
7. The method of claim 1 , wherein the receiving at least one of corrected information or new information through the network comprises receiving at least one of corrected information or new information via an Internet webpage.
8. The method of claim 1 , wherein the distribution of the prepaid cash alternatives to customers comprises selling at least one of traveler's cheques, prepaid cards and prepaid accounts to customers.
9. The method of claim 1 , wherein the securely accessing the information that explains the exceptions comprises obtaining the information that explains the exceptions in substantially real time.
10. A system for resolving exceptions related to a distribution of prepaid cash alternatives, the system comprising:
a computer comprising at least one processor and a storage medium configured to be read by the processor;
wherein the computer is connected to a network;
wherein reports including information related to the distribution of cash alternatives are stored on the storage medium, the reports having been submitted by associates who distributed the cash alternatives;
wherein the computer is configured to review the reports and identify a plurality of exceptions in the reports;
wherein the computer is configured to make available to the associates, through a secure site on the network, information that explains the exceptions, wherein the network is the Internet, and the information is located at a website having password protection;
the computer is configured to allow the associates to input at least one of corrected information or new information through the network to resolve the exceptions; and
wherein the computer is further configured to send an electronic notification containing at least one of a link and an address to the information that explains the exceptions.
11. The system of claim 10 , wherein the at least one of corrected information or new information are provided through the website.
12. The system of claim 10 , wherein the reports are received by the computer via the Internet.
13. The system of claim 10 , wherein the reports comprise information related to the sale of traveler's cheques.
14. The system of claim 10 , wherein the reports comprise information related to the sale of prepaid accounts.
15. An article of manufacture including a non-transitory, tangible computer readable medium having instructions stored thereon that, in response to execution by a computer-based system for facilitating the resolution of exceptions, cause the computer-based system to perform operations comprising:
reviewing, by the computer based system, a report for exceptions, wherein the report includes information related to the distribution of the prepaid cash alternatives to a plurality of customers;
securely accessing, by the computer based system and through a network, information that explains the exceptions, wherein the exceptions are located on a webpage at a website having password protection,
receiving, by the computer based system and through the network, at least one of corrected information or new information to facilitate resolution of the exceptions;
sending, by the computer based system, notification of at least a portion of the exceptions via electronic notification; and
sending, by the computer based system, an electronic notification to another address, in response to an undeliverable electronic notification.
16. The storage medium of claim 15 , further comprising automatically reacting to an undeliverable electronic notification by sending an electronic notification to another address.