IP Library Granted Patent US 8,495,596
Granted Patent B1
US 8,495,596 · App. 12/368,203 · Granted Jul 23, 2013

System, method, and computer program for interfacing an automatic operational support system with a legacy operational support system

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Quick Facts
Patent No.
US 8,495,596
App. No.
12/368,203
Granted
Jul 23, 2013
Kind
B1
Abstract

A system, method, and computer program product are provided for interfacing an automated operational support system (OSS) with a legacy OSS. In use, a legacy OSS that operates manually at least in part is automated, utilizing an adapter. Furthermore, an automatic OSS is interfaced with the legacy OSS based on the automation, utilizing the adapter.

Claims (50)

1. A computer program product embodied on a non-transitory computer readable medium, comprising:

computer code for automating manual operations of a legacy operational support system that operates manually at least in part, utilizing an adapter, by the adapter:

performing pattern recognition including utilizing at least one rule to recognize patterns of user actions with the legacy operational support system,

detecting at least one unknown pattern of user actions with the legacy operational support system not recognized by the pattern recognition,

for each of the at least one detected unknown pattern, requesting another rule to the at least one rule to add to information associated with the at least one detected unknown pattern,

adding the recognized patterns and the at least one detected unknown pattern as entries to a translation table, wherein the at least one detected unknown pattern is added to the translation table based on a frequency of occurrence of the at least one unknown pattern in the legacy operational support system,

translating the recognized patterns and the at least one detected unknown pattern added to the translation table into operations capable of utilization by an automatic operational support system, and

storing the operations in the translation table; and

computer code for interfacing the automatic operational support system with the legacy operational support system based on the automation, utilizing the adapter, including executing for the legacy operational support system the operations in the translation table by the automatic operational support system;

wherein the computer program product is operable such that the automation of the manual operations of the legacy operational support system utilizing the adapter includes the adapter reading a screen designed for human eyes of the legacy operational support system, and subsequently generating keystrokes to the legacy operational support system by executing a portion of the operations in the translation table;

wherein the computer program product is operable such that the adapter retrieves an intermediate object oriented model of the legacy operational support system from the legacy operational support system, and the intermediate object oriented model captures inconsistent user oriented data which is then repaired utilizing a linked list of design frames.

2. The computer program product of claim 1 , wherein the adapter includes software.

3. The computer program product of claim 1 , wherein automating the legacy operational support system comprises:

automatically simulating user actions.

4. The computer program product of claim 1 , wherein the pattern recognition is performed utilizing heuristics.

5. The computer program product of claim 1 , wherein automating the legacy operational support system further comprises:

logging the at least one detected unknown pattern.

6. The computer program product of claim 5 , wherein automating the legacy operational support system further comprises:

logging the frequency of occurrence of each of the at least one detected unknown pattern.

7. The computer program product of claim 1 , wherein automating the legacy operational support system comprises:

modeling at least one of network patterns, equipment patterns, services patterns, and design patterns.

8. The computer program product of claim 7 , wherein the at least one of network patterns, equipment patterns, services patterns, and design patterns is modeled to be compatible with inconsistent user input.

9. The computer program product of claim 1 , wherein translating the recognized patterns and the at least one detected unknown pattern added to the translation table includes performing at least one of a consistency check, automatic completion, and automatic correction to a form that is implementable by the automatic operational support system.

10. The computer program product of claim 9 , wherein the consistency check, automatic completion, and automatic correction each repair inconsistent user actions received at the legacy operational support system.

11. The computer program product of claim 1 , wherein interfacing the automatic operational support system with the legacy operational support system includes enabling the automatic operational support system to function in the legacy operational support system.

12. A method, comprising:

automating manual operations of a legacy operational support system that operates manually at least in part, utilizing an adapter, by the adapter:

performing pattern recognition including utilizing at least one rule to recognize patterns of user actions with the legacy operational support system,

detecting at least one unknown pattern of user actions with the legacy operational support system not recognized by the pattern recognition,

for each of the at least one detected unknown pattern, requesting another rule to the at least one rule to add to information associated with the at least one detected unknown pattern,

adding the recognized patterns and the at least one detected unknown pattern as entries to a translation table, wherein the at least one detected unknown pattern is added to the translation table based on a frequency of occurrence of the at least one unknown pattern in the legacy operational support system,

translating the recognized patterns and the at least one detected unknown pattern added to the translation table into operations capable of utilization by an automatic operational support system, and

storing the operations in the translation table; and

interfacing the automatic operational support system with the legacy operational support system based on the automation, utilizing the adapter, including executing for the legacy operational support system the operations in the translation table by the automatic operational support system;

wherein the automation of the manual operations of the legacy operational support system utilizing the adapter includes the adapter reading a screen designed for human eyes of the legacy operational support system, and subsequently generating keystrokes to the legacy operational support system by executing a portion of the operations in the translation table;

wherein the adapter retrieves an intermediate object oriented model of the legacy operational support system from the legacy operational support system, and the intermediate object oriented model captures inconsistent user oriented data which is then repaired utilizing a linked list of design frames.

13. A system, comprising:

a processor for:

automating manual operations of a legacy operational support system that operates manually at least in part, utilizing an adapter, by the adapter:

performing pattern recognition including utilizing at least one rule to recognize patterns of user actions with the legacy operational support system,

detecting at least one unknown pattern of user actions with the legacy operational support system not recognized by the pattern recognition,

for each of the at least one detected unknown pattern, requesting another rule to the at least one rule to add to information associated with the at least one detected unknown pattern,

adding the recognized patterns and the at least one detected unknown pattern as entries to a translation table, wherein the at least one detected unknown pattern is added to the translation table based on a frequency of occurrence of the at least one unknown pattern in the legacy operational support system,

translating the recognized patterns and the at least one detected unknown pattern added to the translation table into operations capable of utilization by an automatic operational support system, and

storing the operations in the translation table; and

interfacing the automatic operational support system with the legacy operational support system based on the automation, utilizing the adapter, including executing for the legacy operational support system the operations in the translation table by the automatic operational support system;

wherein the system is operable such that the automation of the manual operations of the legacy operational support system utilizing the adapter includes the adapter reading a screen designed for human eyes of the legacy operational support system, and subsequently generating keystrokes to the legacy operational support system by executing a portion of the operations in the translation table;

wherein the system is operable such that the adapter retrieves an intermediate object oriented model of the legacy operational support system from the legacy operational support system, and the intermediate object oriented model captures inconsistent user oriented data which is then repaired utilizing a linked list of design frames.

14. The system of claim 13 , wherein the processor is coupled to memory via a bus.

15. The computer program product of claim 7 , wherein the each of the at least one of the network patterns, the equipment patterns, the services patterns, and the design patterns are compatible with inconsistent user input received at the legacy operational support system.

Assignments (2)
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Aug 4, 2016
From: AMDOCS SOFTWARE SYSTEMS LIMITED
To: AMDOCS DEVELOPMENT LIMITED; AMDOCS SOFTWARE SYSTEMS LIMITED
Reel/Frame 039695/0965 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Feb 9, 2009
From: SAFAVI-NAINI, MEHDI
To: AMDOCS SOFTWARE SYSTEMS LIMITED
Reel/Frame 022236/0433 →