Method and system for conference call scheduling via e-mail
View Patent ↗A method and system for conference call scheduling using e-mail. The method and system can receive and parse an e-mail received from a conference moderator, containing scheduling and participant information and schedule a conference call with minimal further user intervention. In essence, the method and system can operate as a virtual administrative assistant to identify and collect telephone contact information for each of the proposed conference call participants, using a customizable hierarchy of internal and external sources of contact information. In this manner, the conference moderator does not need know telephone contact information for each conference call participant.
1. A method of scheduling a conference call, the method comprising:
receiving and parsing a conference call request communication on a conference call server, the conference call request communication comprising schedule information and identity information of at least one participant;
determining telephone contact information for each participant by querying a customizable hierarchy of sources of contact information, wherein the hierarchy of sources of contact information comprises an ordered list of sources selected from internal sources of contact information located on an enterprise network and external sources of contact information located outside the enterprise network, and the internal sources of contact information are queried before the external sources of contact information; and
scheduling the conference call on the conference call server according to the schedule information in the communication; and
wherein the conference call request communication is an email.
2. The method of claim 1 , wherein the conference call request communication further specifies identity information of a moderator.
3. The method of claim 2 , wherein after scheduling the conference call, the conference call server sends a confirmation communication to the moderator.
4. The method of claim 2 , further including a step of sending a confirmation to the moderator when a source of telephone contact information of a participant is identified as untrusted.
5. The method of claim 1 , wherein a sender of the conference call request communication is automatically assigned as a moderator of the conference call.
6. The method of claim 1 , further comprising a step of determining availability of conference resources associated with the conference call server.
7. The method of claim 1 , wherein the ordered list of sources are selected from the group consisting of:
contact information contained in the conference call request communication, an address book client, a corporate directory, a customer relationship management system, a global address list, an externally-hosted contact management system, or a customized Internet search protocol.
8. The method of claim 1 , wherein the hierarchy prioritizes internal sources of contact information associated with the conference call server.
9. A conference call scheduling system, the system comprising:
a conference call server configured:
to receive and parse a conference call request communication comprising schedule information and identity information of at least one participant to a conference call, and
determine telephone contact information for each participant by querying a customizable hierarchy of sources of contact information, wherein the hierarchy of sources of contact information comprises an ordered list of sources selected from internal sources of contact information located on an enterprise network and external sources of contact information located outside the enterprise network, and the internal sources of contact information are queried before the external sources of contact information; and
a conference bridge configured to connect the participants to the conference call according to the telephone contact information determined by the conference call server and the scheduling information of the communication,
wherein the conference call request communication is an email.
10. The system of claim 9 , wherein the conference call server manages resources of the conference bridge.
11. The system of claim 9 , wherein the schedule information of the conference call request communication comprises at least a requested date and time.
12. The system of claim 10 , wherein when scheduling information is parsed by the conference all server, the conference call server is configured to determine if the resources of the conference bridge are available at the requested date and time.
13. The system of claim 9 , wherein the ordered list of sources selected from the group consisting of:
contact information contained in the conference call request communication, an address book client, a corporate directory, a customer relationship management system, a global address list, an externally-hosted contact management system, or a customized Internet search protocol.
14. The system of claim 9 , wherein the identity information provided in the conference call request communication comprises telephone contact information for at least one participant.
15. The system of claim 14 , wherein the conference call scheduling system is further configured to determine if the telephone contact information provided for each participant is a participant's preferred telephone contact information.
16. A conference call server, the server comprising:
means for receiving and parsing a conference call request communication on a conference call server, the conference call request communication comprising schedule information and identity information of at least one participant;
means for determining telephone contact information for each participant by querying a customizable hierarchy of sources of contact information, wherein the hierarchy of sources of contact information comprises an ordered list of sources selected from internal sources of contact information located on an enterprise network and external sources of contact information located outside the enterprise network, and the internal sources of contact information are queried before the external sources of contact information; and
means for scheduling the conference call on the conference call server according to the schedule information in the communication,
wherein the conference call request communication is an email.
17. The server of claim 16 , wherein the conference call request communication further specifies identity information of a moderator.
18. The server of claim 16 , wherein on successful scheduling of the conference call, the conference call server sends a confirmation communication to the moderator.