User-initiated return communication
View Patent ↗Techniques to defer an incoming communication and then schedule a follow up communication are disclosed. A communication recipient can defer an incoming communication and schedule a return communication time. The return communication may be manually deferred by a user and/or automatically deferred based at least in part on availability of a user on an appointment calendar.
1. A method of handling an incoming communication to a telecommunication device, the method comprising:
receiving the incoming communication on the telecommunication device at an incoming communication time;
alerting a user of the telecommunication device to the incoming communication;
receiving an instruction from the user of the telecommunication device to defer the incoming communication, the receiving including:
presenting the user with an interface having a selectable control for deferring the incoming communication and a set of other modes of communication available to the user, one or more of the other modes being presented as pre-selected modes;
enabling the user to select additional modes in the set of other modes or deselect one or more of the pre-selected modes; and
receiving a user selection of the selectable control for deferring the incoming communication;
sending a defer message to an originating device from which the incoming communication was placed, the defer message specifying the set of other modes; and
prompting the user of the telecommunication device to return the incoming communication at a return communication time that is later than the incoming communication time.
2. The method of claim 1 , wherein the prompting comprises repeatedly prompting the user of the telecommunication device at successive return communication times.
3. The method of claim 1 , further comprising requesting the user of the telecommunication device to specify the return communication time.
4. The method of claim 1 , further comprising:
requesting the user of the telecommunications device to specify a time interval; and
establishing the return communication time based on the specified time interval.
5. The method of claim 1 , further comprising initiating a return communication at the return communication time.
6. The method of claim 1 , further comprising activating a notification on the telecommunication device to initiate a return communication at the return communication time.
7. The method of claim 1 , further comprising:
automatically initiating a return communication at the return communication time; and
notifying the user of the telecommunication device that the return communication has been initiated.
8. The method of claim 1 , wherein the defer message is a textual message.
9. The method of claim 1 , wherein the defer message is a voice message pre-recorded by the user of the telecommunication device.
10. The method of claim 1 , the method further comprising formatting the defer message depending on capabilities of the originating device.
11. The method of claim 1 , further comprising causing a record of the deferred incoming communication to be stored in a return communication list accessible by the telecommunications device.
12. The method of claim 11 , wherein the return communication list comprises a list of incoming communications for which an instruction has been received to defer the incoming communication and for which a return communication has not yet been initiated.
13. The method of claim 11 , wherein the return communication list is stored at least one of locally in memory of the telecommunications device or remotely in memory of a network server.
14. A system comprising:
a telecommunications device having a processor and a memory, wherein the memory stores instructions that are executable by the processor to perform operations comprising:
receiving an incoming communication from an originating device at an incoming communication time;
prompting a user of the telecommunications device whether to defer the incoming communication, the prompting including:
presenting the user with an interface having a selectable control for deferring the incoming communication and a set of other modes of communication available to the user, one or more of the other modes being presented as pre-selected modes;
enabling the user to select additional modes in the set of other modes or deselect one or more of the pre-selected modes; and
receiving a user selection of the selectable control for deferring the incoming communication; and
responsive to deferring the incoming communication, sending a defer message to the originating device, the defer message specifying the set of other modes; and
reminder logic responsive to deferring the incoming communication to prompt the user of the telecommunication device to return the incoming communication at a return communication time that is later than the incoming communication time.
15. The system of claim 14 , the reminder logic being further responsive to deferring the incoming communication to repeatedly prompt the user of the telecommunication device at successive return communication times.
16. The system of claim 14 , the operations further comprising requesting the user of the telecommunication device to specify the return communication time.
17. The system of claim 14 , the operations further comprising activating a notification on the telecommunication device to initiate a return communication at the return communication time.
18. The system of claim 14 , wherein the reminder logic is integrated with the telecommunications device.
19. The system of claim 14 , further comprising a return communication list stored in the memory, the return communication list comprising a list of incoming communications for which an instruction has been received to defer the incoming communication and for which a return communication has not yet been initiated.
20. One or more tangible computer-readable storage media comprising computer-readable instructions stored thereon that, when executed by a first telecommunications device, cause the first telecommunications device to perform operations comprising:
receiving the incoming communication on the first telecommunication device at an incoming communication time;
alerting a user of the first telecommunication device to the incoming communication;
receiving an instruction from the user of the first telecommunication device to defer the incoming communication, the receiving including:
presenting the user with an interface having a selectable control for deferring the incoming communication and a set of other modes of communication available to the user, one or more of the other modes being presented as pre-selected modes;
enabling the user to select additional modes in the set of other modes or deselect one or more of the pre-selected modes; and
receiving a user selection of the selectable control for deferring the incoming communication;
sending a defer message to a second telecommunication device from which the incoming communication was placed, the defer message specifying the set of other modes; and
prompting the user of the first telecommunication device to return the incoming communication at a return communication time that is later than the incoming communication time.
21. The one or more tangible computer-readable storage media of claim 20 , the operations further comprising activating a notification on the first telecommunications device at the return communication time to perform the prompting.
22. The one or more tangible computer-readable storage media of claim 20 , the operations further comprising, in response to receiving the indication to defer the requested synchronous communication, scheduling the return communication time at which to initiate a return communication with the second telecommunications device.
23. The one or more tangible computer-readable storage media of claim 20 , wherein the defer message is a text message.
24. The one or more tangible computer-readable storage media of claim 20 , wherein the defer message is a voice message.
25. The one or more tangible computer-readable storage media of claim 20 , the operations further comprising formatting the defer message depending on capabilities of the second telecommunications device.
26. The one or more tangible computer-readable storage media of claim 20 , the operations further comprising causing a record of the deferred incoming communication to be stored in a return communication list accessible by the first telecommunications device, the return communication list comprising a list of incoming communications for which an instruction has been received to defer the incoming communication and for which a return communication has not yet been initiated.
27. The method of claim 1 , wherein the one or more other modes of communication include at least one of voice, voicemail email, instant messaging, or text.