System and method for managing access point functionality and configuration

1. A system for managing functionality and/or configuration of an access point in communication with a carrier core network, the system comprising:

a network interface; and

a server computer coupled to an Internet Protocol (IP)-based computer network through the network interface,

wherein the server is configured to communicate with the access point via the IP-based computer network,

wherein the communication includes receiving a status report from the access point,

wherein the status report is generated at the access point following a trigger,

wherein the status report is regarding a communication path between one or more mobile devices and a carrier core network,

wherein the status report includes information regarding a type of application the one or more mobile devices previously used,

wherein the carrier core network manages, at least in part, communication with the one or more mobile devices, and

wherein the communication path includes at least a portion of the IP-based computer network.

2. The system of claim 1 , wherein the server is configured to transmit a response message and/or a configuration file to the access point, the response message and/or configuration file being responsive to the status report that is received at the server.

3. The system of claim 1 , further comprising one or more customer-care computers associated with the carrier core network coupled to the server via the IP-based computer network either directly or through other servers (middleware), the server being configured to transmit the status report to the one or more customer-care computers.

4. The system of claim 1 , further comprising a database coupled to the server, the database including the status report communicated to the server and multiple status reports corresponding to other access points coupled to the IP-based computer network, wherein the server is configured to automatically review the status reports and improve a service provided to one or more of the access points based on the review.

5. The system of claim 1 , wherein the trigger event is an operator- initiated event including at least one of rebooting the access point, providing an input at the access point, or providing an input at a computer coupled to the access point.

6. The system of claim 1 , wherein the trigger event is initiated by a detection event including at least one of a conflict on a radio communication channel of the access point, a level of communication congestion at the access point, an elapsed time period associated with a previously uploaded status report, an alarm condition at the access point, and a predetermined condition chosen by a provider of the access point.

7. The system of claim 1 wherein the access point is configured for coupling the mobile devices to the IP-based computer network by providing a non-cellular wireless link between the mobile devices and the access point.

8. The system of claim 1 , wherein the access point is configured for coupling the mobile devices to the IP-based computer network by providing a cellular wireless link between the mobile devices and the access point, wherein the access point is not a cell tower, and

wherein the status report further includes quality indicators for regarding the cellular wireless link for each mobile device connection to the carrier core network.

9. A computer-implemented method for operating consumer premises equipment (CPE), the method comprising:

providing a communication link between a mobile device and a carrier core network associated with the mobile device through the CPE,

wherein the communication link includes at least a portion of an Internet Protocol (IP)-based computer network, and

wherein communicating with the IP-based computer network includes encapsulating information into IP packets;

producing a status report regarding the communication link,

wherein the status report is initially generated and stored at the CPE, and

wherein the status report includes information regarding the types of applications previously run by the mobile device;

responsive to a trigger event, automatically transmitting the status report to a server,

wherein the server is coupled to the CPE via the IP-based computer network;

receiving a configuration file from the server; and

automatically changing the functionality and/or configuration of the CPE based, at least in part, on the configuration file.

10. The method of claim 9 , wherein the status report includes information regarding the status of firmware installed at the CPE, and wherein changing the functionality and/or configuration of the CPE includes receiving and installing updated firmware at the CPE.

11. The method of claim 9 , wherein the trigger event includes at least one of a boot-up, a power-up, or an operator-initiated signal.

12. The method of claim 9 , wherein changing the functionality and/or configuration of the CPE includes at least temporarily suspending future automatic transmission of status reports from the CPE.

13. The method of claim 9 , wherein changing the functionality and/or configuration of the CPE includes changing user-configurable settings remotely via the computer network.

14. The method of claim 9 , wherein transmitting the status report to the server includes requesting and setting up a secure socket layer connection with the server.

15. The method of claim 9 , wherein transmitting the status report to the server includes certificate based authentication to authenticate both the server and CPE before communicating the status report.

16. The method of claim 9 , wherein transmitting the status report to the server includes:

retrieving a URL stored at the CPE; and

transmitting the status report to an IP address associated with the URL and corresponding to the server.

17. The method of claim 9 , wherein the CPE includes an access point for establishing a cellular or non-cellular wireless link between the access point and the IP-based computer network, wherein the access point is not a cell tower.

18. An access point, comprising:

a wireless communication component;

a data port;

at least one processor; and

a memory, including:

first operating instructions executable by the processor to set up a wireless communication link between:

at least one mobile device in communication with the wireless communication component, and

a carrier core network in communication with the data port, wherein the carrier core network is associated with the at least one mobile device;

second operating instructions executable by the processor to automatically generate a status report regarding the wireless communication link, the access point, and any neighboring access points,

wherein the status report includes information regarding a type of application the at least one mobile device previously used, and

third operating instructions executable by the processor to automatically communicate the status report to a server that is coupled to the access point through an Internet Protocol (IP)-based computer network,

wherein the status report is communicated to the server in response to at least one of:

an automatic initiation at the access point,

a user initiation at the access point, or

a remote initiation via the IP-based computer network.

19. The access point of claim 18 , wherein the memory further includes information corresponding to a uniform resource locator (URL) or uniform resource identifier (URI) for the server.

20. The access point of claim 18 , wherein the status report includes information corresponding to firmware installed at the access point, and wherein the memory further includes fourth operating instructions executable by the processor to download and/or install updated firmware based on one or more configuration files that are returned to the access point and based on the status report.

21. The access point of claim 18 , wherein the status report includes information regarding the multiple mobile devices, including a number of successful/unsuccessful connection attempts, connection and/or lease times of the mobile devices, and IP and/or MAC addresses of the mobile devices.

22. The access point of claim 18 , wherein the status report includes information regarding neighboring access points, and

wherein status report further includes information related to the types of devices coupled to the neighboring access points.

23. A system for changing or monitoring the configuration of an access point, the system comprising:

means for forming a wireless communication link between the access point and one or more mobiles devices;

means for receiving a status report regarding the access point at a server, the access point being coupled to the server through an Internet Protocol (IP)-based computer network,

wherein the status report is in regard to the access point and the wireless communication link,

wherein the status report includes information regarding a type of application the one or more mobile devices previously used; and

means for:

(a) transmitting a response message and/or a configuration file to the access point, the response message and/or configuration file being based on the status report, the response message acknowledging receipt of the status report, and the configuration file corresponding to an updated configuration of the access point; or

(b) transmitting the status report to one or more computers coupled to the IP-based computer network, the computers being associated with a customer support service of a carrier core network; or

(c) both (a) and (b).

24. The system of claim 23 , further comprising means for remotely and automatically configuring the access point based on the status report.

25. The system of claim 23 , further comprising:

means for determining whether the access point requires a firmware change based on the status report; and

means for automatically providing the firmware change at the access point.

26. The system of claim 23 , further comprising means for initiating a triggering event at the access point, the triggering event causing the access point to transmit the status report to the server and including at least one of a request from the server to send the status report, a reboot of the access point, and placing the access point in a remote help mode.

27. A non-transitory computer-readable storage medium whose contents cause an access point to perform a method, the method comprising:

automatically generating a status report regarding the access point,

wherein the status report is regarding the access point and a communication link wirelessly coupling one or more mobile devices to the access point, and

wherein the status report includes information regarding a type of application the one or more mobile devices previously used; and

uploading the status report to a server, via the access point and through an Internet Protocol (IP)-based communication network,

wherein the access point is in communication with a carrier core network that manages, at least in part, communication associated with the one or more mobile devices,

wherein the status report is uploaded responsive to a triggering event at the access point, and

wherein communicating with the IP-based communication network includes encapsulating information into IP packets.

28. The computer-readable storage medium of claim 27 , wherein the method further includes providing an IP-based telecommunication service to the one or more mobile devices, and wherein the call history includes customer service calls.

29. The computer-readable storage medium of claim 27 , wherein the method further includes providing an unlicensed mobile access (UMA) service to the one or more mobile devices.