Method and apparatus for efficient handling of product return transactions
View Patent ↗A method and apparatus for efficient handling of product returns to reduce associated costs. A computer system at a regional product return center scans a returned product for identifying information, accesses a manufacturer return approval computer system through the internet or the like, and then submits the identifying information to the manufacturer for return approval. The manufacturer computer system utilizes the identifying information to access an electronic registration database to determine whether the returned product satisfies applicable return criteria. If so, the product is approved for return to the manufacturer. The regional product return center preferably scans a plurality of returned products in a single session. In response to the product identifying information submitted by the regional product return center, the manufacturer provides a list of approved returns and unapproved returns, along with a return authorization number for the batch of approved returns. The regional product return center then assembles the approved product returns into a box, shipping pallet, or the like, applies a label indicating the return authorization label, and ships the batch to the manufacturer. Shipping costs can be saved by omitting rejected product returns from the shipment. The manufacturer can handle the approved product returns from the regional return center as a batch, thereby reducing costs.
1. An electronic system for obtaining remote pre-approval for returns of uniquely identified products, comprising:
processing resources including at least one processor configured to execute instructions to at least:
receive, from a location remote from the electronic system, a unique identifier uniquely identifying each product for which return authorization is sought;
evaluate each said unique identifier for each said product for which return authorization is sought against an electronic database system of the electronic system to determine whether applicable vendor-specified return criteria are met, the applicable vendor-specified return criteria for each product being accessible via the electronic database system with reference to the unique identifier associated with corresponding product;
create a return authorization for products that qualify for return; and
forward said return authorization to said remote location,
wherein an identification of said return authorization is to accompany said products that qualify for return when said products are returned.
2. The system of claim 1 , wherein said unique identifier includes a universal product code and/or a product serial number.
3. The system of claim 1 , wherein said unique identifier is obtained by way of electronic communication with said remote location.
4. The system of claim 1 , further comprising a display located at the remote location configured to display the identification of said return authorization for each product.
5. The system of claim 1 , wherein all received unique identifiers are to be processed as one or more batches of products to be evaluated against the electronic database system.
6. The method of claim 5 , further comprising a display located at the remote location configured to display status information regarding each said batch.
7. The method of claim 5 , wherein said identification of said return authorization is provided for each said batch.
8. The method of claim 1 , wherein the remote location is a point-of-sale location.
9. An system for obtaining pre-authorization of product returns from a remote location, comprising:
a local computing system having at least one associated data entry device and a display device, and being configured to communicate with said remote location,
said at least one data entry device being operable to enable entry of identifying information for each product for which return pre-authorization is sought,
said local computing system being further configured to (a) respond to entry of said identifying information by communicating said product identifying information to said remote location and (b) in response to a return authorization received from said remote location, display said return authorization on said display device.
10. The apparatus of claim 9 , wherein said at least one data entry device includes a scanner configured to read a product bar code indicating at least one of a universal product code and a product serial number.
11. The apparatus of claim 10 , wherein said at least one data entry device further includes a keyboard configured to enable manual entry of said product identifying information.
12. The apparatus of claim 9 , wherein said local computing system is configured to communication with said remote location by way of an internet connection.