Responding to IP call with a prompt to select an extension and routing packets to IP phone at selected extension
View Patent ↗A method and apparatus for providing multiple telephone lines using a single directory number. A method and apparatus for associating multiple directory numbers with multiple telephone lines. A broadband residential gateway (BRG) is a user interface to a broadband communication system providing packetized telephone service and other media services. The BRG has multiple ports, and each port is connected to one or more telephones. The multiple ports may be mapped to a single directory number, or the multiple ports may be mapped to multiple directory numbers. The BRG can provide greeting and message features. A greeting may instruct a caller to select a port which is associated with a party the caller is attempting to reach. Also, a message, played after the greeting, may further instruct the caller.
1. A single physical device comprising:
multiple ports associated with respective extensions, the multiple ports comprising interface circuitry and connectors to be connected respectively to multiple Internet Protocol (IP) phones;
a transceiver comprising a register to facilitate data transfer across an IP based packet network; and
a processing unit coupled to a memory;
wherein said memory comprises instructions to:
respond to an incoming call comprising an IP voice packet with a greeting that includes a prompt to select an extension; and
route packets received in said incoming call by said transceiver from said Internet Protocol based packet network to one of said multiple IP phones via a port among the multiple ports associated with a respective extension selected by an end user in response to said greeting.
2. The single physical device of claim 1 , wherein said processing unit is configured to provide a message after said greeting, said message being associated with said respective extension selected in response to said greeting.
3. The single physical device of claim 2 , wherein at least one of said greeting or said message is customized based on an IP address from which said incoming call originates.
4. The single physical device of claim 2 , wherein said processing unit selectively provides said greeting and message from among stored multiple greetings and messages.
5. The single physical device of claim 1 , wherein at least one IP phone provides a distinct alert.
6. The single physical device of claim 1 being programmed to instruct each IP phone to ring distinctively.
7. The single physical device of claim 1 wherein the processing unit is further configured to:
announce a name or the respective extension selected by the end user.
8. The single physical device of claim 7 further comprising:
an intercom module to provide an announcement of the name or the respective extension.
9. The single physical device of claim 1 further comprising:
an intercom module to provide an intercom connection to another device at a remote location.
10. The single physical device of claim 1 wherein the memory further comprises instructions to:
detect unused telephone(s); and
generate a special intercom tone on the unused telephone(s).
11. The single physical device of claim 1 wherein:
the single physical device is compatible with signaling protocol SIP, to support telephony applications.
12. The single physical device of claim 1 further comprising:
one or more wireless interface modules for interconnecting with wireless devices.
13. A single physical device comprising:
multiple ports identified by multiple designations, the multiple ports comprising interface circuitry and connectors to be connected respectively to multiple Internet Protocol (IP) phones;
a transceiver comprising a register to facilitate data transfer across an IP based packet network; and
a processing unit coupled to a memory;
wherein the memory comprises instructions to:
respond to an incoming call comprising an IP voice packet with a greeting; and
in response to receipt of selection of one of the multiple designations, from the Internet Protocol based packet network, route packets received in the incoming call to one of the multiple ports, depending on the selection made by an end user using the greeting.
14. The single physical device of claim 13 , wherein said processing unit provides a message after said one of said multiple ports is selected.
15. The single physical device of claim 14 , wherein said greeting and said message are customized based on an IP address from which said incoming call originates.
16. The single physical device of claim 14 , wherein said processing unit selectively provides said greeting and message from among stored multiple greetings and messages.
17. The single physical device of claim 13 , wherein at least one IP phone provides a distinct alert.
18. The single physical device of claim 13 being programmed to instruct each IP phone to ring distinctively.
19. The single physical device of claim 13 wherein at least one of said multiple designations is a directory number.
20. The single physical device of claim 13 wherein the processing unit is further configured to:
announce a name or extension selected by the end user.
21. The single physical device of claim 20 further comprising:
an intercom module to provide an announcement of the name or extension.
22. The single physical device of claim 13 further comprising:
an intercom module to provide an intercom connection to another device at a remote location.
23. The single physical device of claim 13 wherein the memory further comprises instructions to:
detect unused telephone(s); and
generate a special intercom tone on the unused telephone(s).
24. The single physical device of claim 13 wherein:
the single physical device is compatible with signaling protocol SIP, to support telephony applications.
25. The single physical device of claim 13 further comprising:
one or more wireless interface modules for interconnecting with wireless devices.
26. The single physical device of claim 13 wherein:
the greeting comprises a menu of parties or extensions.
27. A method of operating at least a single physical device, the method comprising:
responding to an incoming call comprising an IP voice packet with a greeting that includes a prompt to select an extension;
wherein a transceiver in the single physical device comprises a register to facilitate data transfer across an IP based packet network from which the incoming call is received;
wherein multiple ports of the single physical device are associated with respective extensions including said extension and the multiple ports comprise interface circuitry and connectors to be connected respectively to multiple Internet Protocol (IP) phones; and
routing packets received in said incoming call by said transceiver, from said Internet Protocol based packet network to one of said multiple IP phones, via a port among the multiple ports, the port being associated with a respective extension selected by an end user in response to said greeting.
28. The method of claim 27 further comprising:
providing a message after said greeting, said message being associated with said respective extension selected in response to said greeting.
29. The method of claim 28 wherein:
at least one of said greeting or said message is customized based on an IP address from which said incoming call originates.
30. The method of claim 28 further comprising:
selectively providing said greeting and message from among stored multiple greetings and messages.
31. The method of claim 27 wherein:
at least one IP phone provides a distinct alert.
32. The method of claim 27 further comprising:
instructing each IP phone to ring distinctively.
33. The method of claim 27 further comprising:
announcing a name or the respective extension selected by the end user.
34. The method of claim 33 further comprising:
providing an announcement of the name or the respective extension.
35. The method of claim 27 further comprising:
providing an intercom connection to another device at a remote location.
36. The method of claim 27 further comprising:
detecting unused telephone(s); and
generating a special intercom tone on the unused telephone(s).
37. The method of claim 27 wherein:
the single physical device is compatible with signaling protocol SIP, to support telephony applications.
38. The method of claim 27 wherein:
the single physical device comprises one or more wireless interface modules for interconnecting with wireless devices.
39. The method of claim 27 wherein:
said single physical device is hereinafter a first single physical device;
the incoming call originates in a second single physical device; and
the method further comprises establishing an end-to-end communication path between the second single physical device and the first single physical device.
40. A method of operating at least a single physical device, the method comprising:
responding to an incoming call comprising an IP voice packet with a greeting;
wherein a transceiver in the single physical device comprises a register to facilitate data transfer across an IP based packet network from which the incoming call is received;
wherein multiple ports of the single physical device are identified by multiple designations, and the multiple ports comprise interface circuitry and connectors to be connected respectively to multiple Internet Protocol (IP) phones; and
in response to receipt of selection of one of said multiple designations from said Internet Protocol based packet network, routing packets received in said incoming call to one of said multiple ports depending on the selection made by an end user using said greeting.
41. The method of claim 40 wherein:
at least one of said multiple designations is a directory number.
42. The method of claim 40 further comprising:
providing a message after said one of said multiple ports is selected.
43. The method of claim 40 wherein:
said greeting is customized based on an IP address from which said incoming call originates.
44. The method of claim 40 wherein:
said greeting is selectively provided from among stored multiple greetings.
45. The method of claim 40 wherein:
at least one IP phone provides a distinct alert.
46. The method of claim 40 further comprising:
instructing each IP phone to ring distinctively.
47. The method of claim 40 further comprising:
announcing a name or extension selected by the end user.
48. The method of claim 47 further comprising:
providing an announcement of the name or extension.
49. The method of claim 40 further comprising:
providing an intercom connection to another device at a remote location.
50. The method of claim 40 further comprising:
detecting unused telephone(s); and
generating a special intercom tone on the unused telephone(s).
51. The method of claim 40 wherein:
the single physical device is compatible with signaling protocol SIP, to support telephony applications.
52. The method of claim 40 wherein:
the single physical device comprises one or more wireless interface modules for interconnecting with wireless devices.
53. The method of claim 40 wherein:
said single physical device is hereinafter a first single physical device;
the incoming call originates in a second single physical device; and
the method further comprises establishing an end-to-end communication path between the second single physical device and the first single physical device.
54. The method of claim 40 wherein:
the greeting comprises a menu of parties or extensions.