Method and apparatus for busy override in an internet protocol-based telephone system
View Patent ↗Method and apparatus for busy override in an internet protocol-based telephone system are described. In some examples, a first communication attempt of a third party is received by a first party, the first party being in an established communication session with a second party over a communication network. A timer is initiated in response to the first communication attempt. A busy operation is performed with respect to the third party in response to the first communication attempt. At least one additional communication attempt by the third party is received during the established communication session. A busy override operation is performed with respect to the first party in response to the first communication attempt and the at least one additional communication attempt satisfying a threshold pattern of communication attempts, the threshold pattern being based on elapsed time of the timer.
1. A method of processing communication attempts during an established communication session over a communication network, comprising:
receiving a first communication attempt by a third party to a first party, the first party being in the established communication session with a second party over the communication network;
initiating a timer in response to the first communication attempt;
performing a busy operation with respect to the third party in response to the first communication attempt;
receiving at least one additional communication attempt by the third party during the established communication session; and
performing a busy override operation with respect to the first party in response to the first communication attempt and the at least one additional communication attempt satisfying a threshold pattern of communication attempts, the threshold pattern being based on elapsed time of the timer.
2. The method of claim 1 , further comprising:
initiating a counter that maintains a count of the first communication attempt and the at least one additional communication attempt;
wherein the threshold pattern is further based on the count of the counter.
3. The method of claim 2 , wherein the threshold pattern includes at least one threshold count of the counter within at least one threshold elapsed time of the timer.
4. The method of claim 1 , wherein the at least one additional communication attempt includes a second communication attempt, and wherein the threshold pattern includes the first communication attempt and the second communication attempt being within a threshold elapsed time of the timer.
5. The method of claim 1 , wherein the step of performing the busy override operation comprises:
notifying the first party during the established communication session of attempted communication by the third party.
6. The method of claim 1 , wherein the step of performing the busy operation comprises one of:
connecting the third party to a voicemail box of the first party;
forwarding the third party to a fourth party;
returning a busy signal to the third party; or
connecting the third party to an interactive voice response (IVR) system.
7. The method of claim 1 , wherein the first communication attempt includes an identifier, wherein the timer is associated with the identifier, and wherein each of the at least one additional communication attempt is associated with the identifier.
8. An apparatus for processing communication attempts during an established communication session over a communication network, comprising:
means for receiving a first communication attempt by a third party to a first party, the first party being in the established communication session with a second party over the communication network;
means for initiating a timer in response to the first communication attempt;
means for performing a busy operation with respect to the third party in response to the first communication attempt;
means for receiving at least one additional communication attempt by the third party during the established communication session; and
means for performing a busy override operation with respect to the first party in response to the first communication attempt and the at least one additional communication attempt satisfying a threshold pattern of communication attempts, the threshold pattern being based on elapsed time of the timer.
9. The apparatus of claim 8 , further comprising:
means for initiating a counter that maintains a count of the first communication attempt and the at least one additional communication attempt;
wherein the threshold pattern is further based on the count of the counter.
10. The apparatus of claim 9 , wherein the threshold pattern includes at least one threshold count of the counter within at least one threshold elapsed time of the timer.
11. The apparatus of claim 8 , wherein the at least one additional communication attempt includes a second communication attempt, and wherein the threshold pattern includes the first communication attempt and the second communication attempt being within a threshold elapsed time of the timer.
12. The apparatus of claim 8 , wherein the means for performing the busy override operation comprises:
means for notifying the first party during the established communication session of attempted communication by the third party.
13. The apparatus of claim 8 , wherein the means for performing the busy operation comprises one of:
means for connecting the third party to a voicemail box of the first party;
means for forwarding the third party to a fourth party;
means for returning a busy signal to the third party; or
means for connecting the third party to an interactive voice response (IVR) system.
14. The apparatus of claim 8 , wherein the first communication attempt includes an identifier, wherein the timer is associated with the identifier, and wherein each of the at least one additional communication attempt is associated with the identifier.
15. A non-transitory computer readable medium having instructions stored thereon that when executed by a processor cause the processor to perform a method of processing communication attempts during an established communication session over a communication network, comprising:
receiving a first communication attempt by a third party to a first party, the first party being in the established communication session with a second party over the communication network;
initiating a timer in response to the first communication attempt;
performing a busy operation with respect to the third party in response to the first communication attempt;
receiving at least one additional communication attempt by the third party during the established communication session; and
performing a busy override operation with respect to the first party in response to the first communication attempt and the at least one additional communication attempt satisfying a threshold pattern of communication attempts, the threshold pattern being based on elapsed time of the timer.
16. The non-transitory computer readable medium of claim 15 , further comprising:
initiating a counter that maintains a count of the first communication attempt and the at least one additional communication attempt;
wherein the threshold pattern is further based on the count of the counter.
17. The non-transitory computer readable medium of claim 16 , wherein the threshold pattern includes at least one threshold count of the counter within at least one threshold elapsed time of the timer.
18. The non-transitory computer readable medium of claim 15 , wherein the at least one additional communication attempt includes a second communication attempt, and wherein the threshold pattern includes the first communication attempt and the second communication attempt being within a threshold elapsed time of the timer.
19. The non-transitory computer readable medium of claim 15 , wherein the step of performing the busy override operation comprises:
notifying the first party during the established communication session of attempted communication by the third party.
20. The non-transitory computer readable medium of claim 15 , wherein the first communication attempt includes an identifier, wherein the timer is associated with the identifier, and wherein each of the at least one additional communication attempt is associated with the identifier.