Services based two way voice service recording and logging
View Patent ↗A method and apparatus are provided for recording an exchange between a central monitoring station and a protected premises. The method includes the steps of transmitting an alarm notification from a protected premises to an alarm routing service, the alarm routing service establishing a voice connection between the protected premises and a central monitoring station in response to the alarm notification and the alarm routing service recording audio on the voice connection between the protected premises and the central station.
1. A method comprising:
transmitting an alarm notification from a protected premises to an alarm routing service;
the alarm routing service identifying a central monitoring station from the alarm notification and forwarding the alarm notification to the central monitoring station based upon the identification of the central monitoring station;
the alarm routing service establishing a first voice connection between the protected premises and the alarm routing service and a second voice connection between the alarm routing service and the central monitoring station through a location of the alarm routing service in response to the alarm notification;
the alarm routing service transferring the first and second voice connections to a three party conferencing device of the alarm routing service;
the alarm routing service establishing an end-to-end connection between the protected premises and central monitoring station via the first and second voice connections within the three party conferencing device; and
the alarm routing service recording, from the three party conferencing device, audio on the end-to-end connection between the protected premises and the central monitoring station.
2. The method as in claim 1 further comprising saving the recorded audio under an account number of the protected premises.
3. The method as in claim 1 further comprising using one of a short message service, a general packet radio service, 1XRTT and Internet Protocol to transmit the alarm notification to the alarm routing service.
4. The method as in claim 1 wherein the step of establishing the end-to-end connection further comprises the protected premises initiating a voice connection between the protected premises and the alarm routing service.
5. The method as in claim 4 wherein the step of initiating the voice connection between the protected premises and the alarm routing service further comprises the alarm routing service transferring a voice connection system address of the alarm routing service to the protected premises.
6. The method as in claim 5 wherein the step of transferring the voice connection system address of the alarm routing service to the protected premises further comprises defining the voice connection system address as a telephone number.
7. The method as in claim 4 wherein the step of establishing the end-to-end connection further comprises a dialer within the alarm routing service initiating a voice connection between the alarm routing service and central monitoring station.
8. The method as in claim 7 wherein the step of recording further comprises establishing a three party conference connection between the protected premises, the central monitoring station and a recorder.
9. An apparatus comprising:
an alarm panel of a protected premises that transmits an alarm notification from the protected premises to an alarm routing service;
a processor of the alarm routing service that identifies a central monitoring station from the alarm notification and forwarding the alarm notification to the central monitoring station based upon the identification of the central monitoring station;
a processor within the alarm routing service that establishes a first voice connection between the protected premises and the alarm routing service and a second voice connection between the alarm routing service and the central monitoring station through a location of the alarm routing service in response to the alarm notification; the processor within the alarm routing service transferring the first and second voice connections to a three party conference device of the alarm routing service; the three party conference device of the alarm routing service that establishes an end-to-end connection between the alarm panel and central monitoring station via the first and second voice connections; and
a recording device within the alarm routing service that records audio from the three party conferencing device on the end-to-end connection between the protected premises and the central monitoring station.
10. The apparatus as in claim 9 further comprising an account number that identifies the saved recorded audio.
11. The apparatus as in claim 9 wherein the alarm notification further comprising one of a short message service, a general packet radio service, 1XRTT and Internet Protocol.
12. The apparatus as in claim 9 wherein the processor that establishes the first and second voice connections further comprises a connection with a cellular transceiver within the protected premises that initiates a voice connection between the protected premises and the alarm routing service.
13. The apparatus as in claim 12 wherein the cellular transceiver that initiates the voice connection between the protected premises and the alarm routing service further comprises a connection with the processor within the alarm routing service that transfers a voice connection system address of the alarm routing service to the protected premises.
14. The apparatus as in claim 13 wherein the voice connection system address of the alarm routing service to the protected premises further comprises a telephone number.
15. The apparatus as in claim 12 wherein the processor that establishes the first and second voice connections is within a dialer within the alarm routing service that initiates a voice connection between the alarm routing service and central monitoring station.