Location provisioning for 911 calls received at a telecommunications relay service
View Patent ↗A call processing system is configured to receive a call request for a first call from a mobile device operated by a user, wherein the call request comprises a user input and a caller identification, transfer a key and the caller identification to a call conference server, transfer the caller identification, the key, and a service number to a public safety answering point, and transfer the service number to the mobile device. The call conference server is configured to store the key and the caller identification, receive a second call from the public safety answering point that includes the key, receive a third call from a telecommunications relay service that includes the caller identification, and connect the third call to the second call based on the caller identification and the key.
1. A communication system comprising:
a call processing system configured to receive a call request for a first call from a mobile device operated by a user, wherein the call request comprises a user input and a caller identification, transfer a key and the caller identification to a call conference server, transfer the caller identification, the key, and a service number to a public safety answering point (PSAP), and transfer the service number to the mobile device; and
the call conference server configured to store the key and the caller identification, receive a second call from the PSAP that includes the key, receive a third call from a telecommunications relay service that includes the caller identification, and connect the third call to the second call based on the caller identification and the key.
2. The communication system of claim 1 further comprising a location determination system configured to receive a key request from the call processing system and responsively transfer a key response to the call processing system, wherein the key response indicates the key.
3. The communication system of claim 2 wherein the location determination system is further configured to receive a location request from the PSAP including the key, determine a location of the mobile device based on the key, and transfer the location of the mobile device to the PSAP.
4. The communication system of claim 3 wherein the telecommunications relay service is configured to receive a telecommunications relay service request from the mobile device that indicates the caller identification and the service number and, in response, initiate the third call.
5. The communication system of claim 4 wherein the telecommunications relay service is configured to establish a relay session with the mobile device, in response to the telecommunications relay request.
6. The communication system of claim 1 wherein the user input comprises digits dialed by the user on the mobile device and indicates that the first call is an emergency call.
7. The communication system of claim 6 wherein the digits comprise 9-1-1-7-1-1.
8. The communication system of claim 1 wherein the second call is made by calling the service number.
9. The communication system of claim 1 wherein the third call is made by calling the service number.
10. The communication system of claim 1 wherein the call processing system transfers the service number to the PSAP in a call back number field of an initial address message.
11. A method of operating a communication system, the method comprising:
in a call processing system, receiving a call request for a first call from a mobile device operated by a user, wherein the call request comprises a user input and a caller identification, transferring a key and the caller identification to a call conference server, transferring the caller identification, the key, and a service number to a public safety answering point (PSAP), and transferring the service number to the mobile device; and
in the call conference server, storing the key and the caller identification, receiving a second call from the PSAP that includes the key, receiving a third call from a telecommunications relay service that includes the caller identification, and connecting the third call to the second call based on the caller identification and the key.
12. The method of claim 11 further comprising, in a location determination system, receiving a key request from the call processing system and responsively transferring a key response to the call processing system, wherein the key response indicates the key.
13. The method of claim 12 further comprising, in the location determination system, receiving a location request from the PSAP including the key, determining a location of the mobile device based on the key, and transferring the location of the mobile device to the PSAP.
14. The method of claim 13 further comprising, in the telecommunications relay service, receiving a telecommunications relay service request from the mobile device that indicates the caller identification and the service number and, in response, initiating the third call.
15. The method of claim 14 further comprising, in the telecommunications relay service, establishing a relay session with the mobile device, in response to the telecommunications relay request.
16. The method of claim 11 wherein the user input comprises digits dialed by the user on the mobile device and indicates that the first call is an emergency call.
17. The method of claim 16 wherein the digits comprise 9-1-1-7-1-1.
18. The method of claim 11 wherein the second call is made by calling the service number.
19. The method of claim 11 wherein the third call is made by calling the service number.
20. The method of claim 11 further comprising, in the call processing system, transferring the service number to the PSAP in a call back number field of an initial address message.