Electronic device saving selected error information and an error management system including such a device
An electronic device includes: a memory unit; and a control unit which selects, from a set of information corresponding to a plurality of errors, selected information corresponding to an error that occurred, such that at least one of a type and a frequency of the error that occurred satisfies/satisfy a predetermined condition. The control unit also causes the memory unit to store the selected information.
1. An electronic device comprising:
a display unit;
a memory unit storing an image displayed on the display unit;
a communication unit communicating with an external party;
a control unit automatically converting the image displayed on the display unit at an end of a first minimum time interval after an error occurs into a first image file, and automatically storing the first image file as a first error information to the memory unit, automatically displaying an error notification screen on the display unit indicating that the error occurred, automatically converting the error notification screen displayed on the display unit into a second image file and automatically storing the second image file as a second error information to the memory unit; and
an output control unit outputting the first error information and the second error information according to an instruction from the external party,
wherein the first error information is related to the second error information, and
at an end of a second minimum time interval after an error occurs, the first image file, after the end of the first minimum time interval after the error occurs and before an error notification screen is displayed, is automatically saved as the first error information, the first minimum time interval and the second minimum time interval being functions of a processing speed of the control unit.
2. The electronic device according to claim 1 , wherein:
the control unit converts the image displayed on the display unit at the end of the first minimum time interval after the error occurred into the first image file and creates an error notification email, attaching the first image file as the first error information and the second image file as the second error information to the error notification email, and
the output control unit outputs the first error information and the second error information to an error notification recipient.
3. The electronic device according to claim 2 , wherein:
the control unit determines whether or not to make the communication unit transmit the error notification email to an error notification recipient based on a type of the error that occurred.
4. An error management system comprising:
the electronic device according to claim 2 ; and
a supervisory computer communicating with the electronic device, wherein
the control unit of the electronic device makes the communication unit transmit the error notification email to the supervisory computer, the supervisory computer being an error notification recipient.
5. The error management system according to claim 4 further comprising:
an error information accumulation server communicating with the electronic device and the supervisory computer, wherein
the control unit of the electronic device makes the communication unit transmit, to the error information accumulation server, an error information storage request including the first error information and the second error information, and an error notification email transmission request requesting that the error notification email be sent to the supervisory computer; and
when the error information accumulation server receives the error information storage request and the error notification email transmission request, the error information accumulation server stores the first error information and the second error information included in the error information storage request, and transmits the error notification email including a notation of a storage location of the first error information and the second error information to the supervisory computer.
6. The error management system according to claim 4 further comprising:
an error information accumulation server communicating with the electronic device and the supervisory computer, wherein
the control unit of the electronic device makes the communication unit transmit an error information storage request including the first error information and the second error information to the error information accumulation server;
when the error information accumulation server receives the error information storage request, the error information accumulation server stores the first error information and the second error information included in the error information storage request, and transmits an error information storage response including a notation of a storage location of the first error information and the second error information to the electronic device; and
when the communication unit receives the error information storage response, the control unit of the electronic device creates the error notification email including the notation of the storage location of the first error information and the second error information, and makes the communication unit transmit this error notification email to the supervisory computer.
7. The error management system according to claim 4 further comprising:
a plurality of supervisory computers, wherein
the control unit of the electronic device selects a supervisory computer that will be a transmission destination of the error notification email from among the plurality of the supervisory computers based on a type of the error that occurred.
8. An electronic device comprising:
a memory unit; and
a control unit selecting, from among a set of information corresponding to a plurality of errors, selected information corresponding to an error that occurred, such that at least one of a type and a frequency of the error that occurred satisfies a predetermined condition, the control unit also causing the memory unit to store the selected information, the electronic device further comprising:
a display unit displaying a plurality of images;
a key screen saving unit saving a plurality of image data of a predetermined key screen from among the plurality of images displayed on the display unit; and
an output unit outputting the error information saved in the memory unit according to an instruction from an external party, wherein
when the error occurs, the control unit determines a number indicating how many of the plurality of image data will be saved according to a type of the error, and makes the memory unit save the determined number of the plurality of image data as a first error information from among the plurality of image data saved by the key screen saving unit, the determined number of the plurality of image data selected reverse-chronologically in order from the image data most recently saved.
9. The electronic device according to claim 8 , wherein:
the control unit saves storage number information as an image data, the storage number information indicating how many of the plurality of image data will be saved as the first error information according to the type of the error based on the instruction from the external party, and determines the number of the plurality of image data to be saved as the first error information based on the storage number information when the error occurs.
10. The electronic device according to claim 8 , wherein:
the control unit makes the memory unit store an image data of the image displayed by the display unit when the error occurs as a second error information along with the first error information, and makes the memory unit store a data concerning an error notification screen indicating that the error occurred as a third error information along with the first and the second error information.