Passenger check-in finalization

1. A computer-implemented method of facilitating a check-in finalization process for a travel passenger, the method comprising:

receiving one or more check-in parameters related to a check-in procedure for a passenger checking in for a travel segment at a departure terminal, the one or more check-in parameters being specific to a particular travel provider and including a type of the departure terminal;

converting the one or more check-in parameters to a common parameter type using a look-up table;

determining from the received check-in parameters a first check-in workflow status corresponding to a current completion state of a plurality of steps in the check-in procedure;

identifying, by a computer system, a first set of one or more finalization actions that are available for finalizing the check-in procedure based on the first check-in workflow status;

determining, by the computer system, a first primary finalization action from the one or more finalization actions, the first primary finalization action being most likely to be taken to finalize the check-in procedure, and being based on:

steps that have already been completed in the check-in procedure,

an overall status of the check-in procedure,

whether the passenger needs to be unchecked, and

rules specific to the particular travel provider, or default rules when the rules specific to the particular travel provider are not determinative of a particular first primary finalization action, the rules and default rules being based on statistical analyses of previous situations and actions taken by a check-in agent;

displaying, on a display, a user interface including finalization actions of the first set of one or more finalization actions, wherein the first primary finalization action is pre-selected on the user interface based on a pairing between a use case and a finalization action, the pairing being specific to the particular travel provider; and

identifying, by the computer system, a second set of one or more finalization actions that are available for finalizing the check-in procedure based on a second check-in workflow status, the second set of one or more finalization actions being different from the first set of one or more finalization actions.

2. The method of claim 1 , wherein determining a first primary finalization action comprises querying a check-in workflow engine using the first check-in workflow status as an input for the query.

3. The method of claim 2 , wherein the check-in workflow engine identifies the first primary finalization action by satisfying one or more configuration rules.

4. The method of claim 2 , wherein a location of the departure terminal is also used as an input for the query.

5. The method of claim 2 , wherein preferences of the passenger checking in are also used as an input for the query.

6. The method of claim 1 , wherein the first primary finalization action is actuated by a single user command.

7. The method of claim 1 , further comprising determining which of a plurality of available options is most likely to be taken, and pre-selecting options that are most likely to be taken on the user interface as the first set of one or more finalization actions.

8. The method of claim 1 , further comprising providing for display on the user interface an indicator corresponding to the first primary finalization action.

9. A computer-implemented passenger check-in system, comprising:

one or more computers including:

an interface for a check-in workflow system configured to receive one or more check-in parameters related to a check-in procedure for a passenger checking in for a travel segment at a departure terminal, the one or more check-in parameters being specific to a particular travel provider and including a type of the departure terminal;

a provider rules database storing configurable rules information associated with a travel provider;

a check-in workflow engine configured to:

convert the one or more check-in parameters to a common parameter type using a look-up table,

identify, using the configurable rules information, a first set of one or more finalization actions that are available for finalizing the check-in procedure based on the one or more check-in parameters,

determine, using the configurable rules information, a first primary finalization action from the first set of one or more finalization actions, the first primary finalization action being most likely to be taken to finalize the check-in procedure, and being based on:

steps that have already been completed in the check-in procedure,

an overall status of the check-in procedure,

whether the passenger needs to be unchecked, and

rules specific to the particular travel provider, or default rules when the rules specific to the particular travel provider are not determinative of a particular first primary finalization action, the rules and default rules being based on statistical analyses of previous situations and actions taken by a check-in agent; and to

identify a second set of one or more finalization actions that are available for finalizing the check-in procedure based on a second check-in workflow status, the second set of one or more finalization actions being different from the first set of one or more finalization actions; and

a display device configured to present a user interface showing finalization actions of the first set of one or more finalization actions, wherein the first primary finalization action is pre-selected on the user interface based on a pairing between a use case and a finalization action, the pairing being specific to the particular travel provider.

10. The system of claim 9 , wherein the check-in workflow engine determines the first primary finalization action based at least in part on preferences of the passenger checking in.

11. The system of claim 9 , wherein the check-in workflow engine determines the first primary finalization action based at least in part on a location of the departure terminal.

12. The system of claim 9 , wherein the first primary finalization action is actuated by a single user command.

13. A computer program product tangibly embodied in a non-transitory computer readable storage medium, the computer program product including instructions that, when executed by one or more computers, cause the one or more computers to perform operations for facilitating a check-in finalization process for a travel passenger, the operations comprising:

receiving one or more check-in parameters related to a check-in procedure for a passenger checking in for a travel segment, the one or more check-in parameters being specific to a particular travel provider and including a type of the departure terminal;

converting the one or more check-in parameters to a common parameter type using a look-up table;

determining from the received check-in parameters a first check-in workflow status corresponding to a current completion state of a plurality of steps of the check-in procedure have been completed;

identifying, by the one or more computers, a first set of one or more finalization actions that are available for finalizing the check-in procedure based on the first check-in workflow status;

determining, by the one or more computers, a first primary finalization action from the first set of one or more finalization actions, the first primary finalization action being most likely to be taken to finalize the check-in procedure, and being based on:

steps that have already been completed in the check-in procedure,

an overall status of the check-in procedure,

whether the passenger needs to be unchecked, and

rules specific to the particular travel provider, or default rules when the rules specific to the particular travel provider are not determinative of a particular first primary finalization action, the rules and default rules being based on statistical analyses of previous situations and actions taken by a check-in agent;

displaying, on a display, a user interface including finalization actions of the first set of one or more finalization actions, wherein the first primary finalization action is pre-selected on the user interface based on a pairing between a use case and a finalization action, the pairing being specific to the particular travel provider; and

identifying, by the one or more computers, a second set of one or more finalization actions that are available for finalizing the check-in procedure based on a second check-in workflow status, the second set of one or more finalization actions being different from the first set of one or more finalization actions.

14. The computer program product of claim 13 , wherein determining a first primary finalization action comprises querying a check-in workflow engine using the first check-in workflow status as an input for the query.

15. The computer program product of claim 14 , wherein the first check-in workflow engine identifies the first primary finalization action by satisfying one or more configuration rules.

16. The computer program product of claim 14 , wherein preferences of the passenger checking in are also used as an input for the query.

17. The computer program product of claim 13 , wherein the first primary finalization action is actuated by a single user command.

18. The method of claim 1 , further comprising:

determining, by the computer system, a second primary finalization action from the second set of one or more finalization actions, the second primary finalization action being most likely to be taken to finalize the check-in procedure; and

displaying, on the display, the user interface including finalization actions of the second set of one or more finalization actions, wherein the second primary finalization action is pre-selected on the user interface.

19. The method of claim 1 , wherein the second check-in workflow status is determined based on a user selection of a finalization action of the first set of one or more finalization actions.