System and/or method for handling returns involving products tied to post-paid subscriptions/services
View Patent ↗The exemplary embodiments described herein relate to the field of electronic registration (ER) of purchased products and, more particularly, to an improved electronic registration system that enables unique item-level tracking from an initial point-of-sale (POS) transaction involving a post-paid service/subscription and related device or product, to any cancellations in service and returns to the store or service provider. Certain exemplary embodiments thus advantageously “close the gap” between retailers and service providers, e.g., in connection with subscriptions/post-paid service agreements and related devices or products. In certain exemplary embodiments, an “interest” may be taken and charged in the event that the customer does not return the device when or after an associated service has been cancelled.
1. A method of facilitating return of products sold in connection with services at point-of-sale (POS) locations, the method comprising:
registering a sale of a service and a product associated with the service to a customer with an electronic registration (ER) system, the registering including storing an original sale date and an identifier associated with the product in an ER database of the ER system;
when the service is cancelled by the customer at the POS location:
processing a return transaction through the ER system in accordance with a return policy of the POS location and/or the service provider, and
updating the ER database to reflect the return of the product and the cancellation of the service; and
when the service is cancelled by the customer through the service provider:
taking a monetary interest from the customer, on behalf of the POS location, in the event that the customer does not subsequently return the product to the POS location in order to help protect the POS location from having to absorb a loss associated with the customer's of the interest,
wherein the interest corresponds to an amount of commission owed to the POS location from the service provider.
2. The method of claim 1 , wherein the updating of the ER database further comprises establishing a time period during which the customer is to return the product to the POS location when the service is cancelled by the customer through the service provider.
3. The method of claim 2 , further comprising when the customer returns the product to the POS location within the time period, returning the interest.
4. The method Of claim 3 , further comprising:
updating the ER database to indicate that the product is a recalled product;
when the customer returns the product to the POS location within the time period, processing a return transaction in accordance with a return policy of the POS location and/or the service provider by treating the product as if the product were recalled.
5. The method of claim 4 , further comprising overriding any return denial at the POS location based on the fact that the ER database indicates that the product is a recalled product.
6. The method of claim 2 , further comprising when the customer does not return the product to the POS location within the time period, transferring at least a portion of the interest to the POS location.
7. The method of claim 6 , wherein the taking of the interest further comprising:
obtaining credit card information from the customer, and
providing the interest to the POS location using the credit card information.
8. The method of claim 2 , wherein the taking of the interest includes charging a credit card of the customer.
9. The method of claim 8 , further comprising when the customer returns the product to the POS location within the time period, returning the interest by refunding any amount charged to the credit card of the customer.
10. The method of claim 1 , wherein the product is a mobile telephone and the service is a post-paid wireless service.
11. A electronic registration (ER) system, comprising:
an ER database configured to store information pertaining to sales of services and products associated with the services, the information including original sale dates and identifiers associated with the products, the sales having taken place at point-of-sale (POS) locations;
a computer configured to execute instructions tangibly stored on a computer-readable storage medium, the instructions causing the computer to at least perform:
when a service is cancelled by a customer at a POS location:
processing a return transaction through the ER system in accordance with a return policy of the POS location and/or the service provider, and
updating the ER database to reflect the return of the product and the cancellation of the service; and
when the service is cancelled by the customer through the service provider:
taking a monetary interest from the customer, on behalf of the POS location, in the event that the customer does not subsequently return the product to the POS location in order to help protect the POS location from having to absorb a loss associated with the customer's of the interest,
wherein the interest corresponds to an amount of commission owed to the POS location from the service provider.
12. The system of claim 11 , wherein the updating of the ER database further comprises establishing a time period during which the customer is to return the product to the POS location when the service is cancelled by the customer through the service provider.
13. The system of claim 12 , wherein the computer is further configured to return the interest when the customer returns the product to the POS location within the time period.
14. The system of claim 13 , wherein the computer is further configured to:
update the ER database to indicate that the product is a recalled product;
process a return transaction in accordance with a return policy of the POS location and/or the service provider by treating the product as if the product were recalled when the customer returns the product to the POS location within the time period.
15. The system of claim 14 , wherein the computer is further configured to send an override signal to the POS location to override any return denial based on the fact that the ER database indicates that the product is a recalled product.
16. The system of claim 12 , wherein the computer is further configured to transfer at least a portion of the interest to the POS location when the customer does not return the product to the POS location within the time period.
17. The system of claim 16 , wherein the taking of the interest includes obtaining credit card information from the customer, and providing the interest to the POS location using the credit card information.
18. The system of claim 12 , wherein the taking of the interest includes charging a credit card of the customer.
19. The system of claim 18 , wherein the computer is further configured to return the interest by refunding any amount charged to the credit card of the customer when the customer returns the product to the POS location within the time period.