Systems and methods for call screening
The present invention provides flexible, user-definable call screening processes. The user can optionally define to which telecommunication terminals a screened call is to be broadcast to and under what conditions. An incoming call is forwarded to a call management system that asks the caller to leave a voice message. The call management system selectively couples the call to a POTS line or a VoIP-capable device so that the user can listen to the incoming message and thereby screen the incoming call. Based on the screening, the user can instruct the call management system to connect the caller to the user.
1. A method of processing calls, comprising:
receiving over a network at a call processing system a first call from a caller intended for a called party,
wherein the first call includes signaling information having a phone number of the caller and a personal number assigned to the called party;
placing a new call from the call processing system to a telephonic destination associated with the called party,
the new call including signaling information having at least a selected portion of the phone number of the caller so that the called party can determine the identity of the caller of the first call;
connecting the new call with the first call;
receiving a call redirection instruction;
placing a third call from the call processing system; and
connecting the first call and third call.
2. The method as defined in claim 1 , wherein the personal number assigned to the called party is a wireline telephone number.
3. The method as defined in claim 1 , wherein the personal number assigned to the called party is a wireless telephone number.
4. The method as defined in claim 1 , wherein the personal number assigned to the called party is not a number associated with the telephonic destination.
5. The method as defined in claim 1 , the method further comprising enabling the called party to audibly listen to the caller leave a message via the connected call.
6. The method as defined in claim 5 , the method further comprising:
receiving a call acceptance instruction; and
enabling the caller to speak to the caller via the connected call.
7. The method as defined in claim 1 , further comprising terminating the second call only after the third call is answered.
8. A computer system configured to process calls, the computer system comprising:
at least one processor;
memory coupled to the at least one processor, the memory having instructions stored therein that when executed by the at least one processor are configured to cause the computer system to:
receive over a network at the computer system a first call from a caller intended for a called party,
wherein the first call includes signaling information having a phone number of the caller and a personal number assigned to the called party;
place a new call from the computer system to a telephonic destination associated with the called party,
the new call including signaling information having identification information associated with the caller so that the called party can determine the identity of the caller of the first call;
connect the new call with the first call;
receive a call redirection instruction;
place a third call from the computer system; and
connect the first call and third call.
9. The computer system as defined in claim 8 , wherein the instructions, when executed, are further configured to enable the called party to audibly listen to the caller leave a message via the connected call.
10. The computer system as defined in claim 8 , wherein the instructions, when executed, are further configured to:
receive a call acceptance instruction; and
enable the caller to speak to the caller via the connected call.
11. The computer system as defined in claim 8 , wherein the instructions, when executed, are further configured to terminate the second call only after the third call is answered.
12. An article of manufacture including a non-transitory computer readable medium having instructions stored thereon that, if executed by a computing device, cause the computing device to perform operations comprising:
receiving over a network at a call processing system a first call from a caller intended for a called party,
wherein the first call includes signaling information having a phone number of the caller and a personal number assigned to the called party; and
placing a new call from the call processing system to a telephonic destination associated with the called party,
the new call including signaling information having at least a selected portion of the phone number of the caller so that the called party can determine the identity of the caller of the first call;
connecting the new call with the first call;
receive a call redirection instruction;
place a third call from the call processing system; and
connect the first call and third call.