Method and apparatus for navigation of a dialogue system

1. A method for facilitating navigation of a menu of a dialogue system, the method comprising:

encoding, by a processor, data comprising information for navigating the menu in a machine-readable data structure; and

outputting the machine-readable data structure, wherein the information enables a communication device to scan the machine-readable data structure to self-navigate through the menu, wherein the machine-readable data structure is a bar code, wherein the dialogue system is an interactive voice response system, wherein the information is used for navigating a call to a specified destination in the menu having a plurality of destinations.

2. The method of claim 1 , where the data further comprises: information by which the dialogue system is accessed.

3. The method of claim 1 , where the data further comprises: information about a user communicating with the dialogue system.

4. The method of claim 1 , where the data further comprises: information about a product associated with the dialogue system.

5. The method of claim 1 , where the data further comprises: an instruction that causes the communication device to carry out an action.

6. The method of claim 1 , where the data further comprises information about a service associated with the dialogue system.

7. A non-transitory computer readable storage medium containing an executable program for facilitating navigation of a menu of a dialogue system which, when executed by a processor, causes the processor to perform operations, the operations comprising:

encoding data comprising information for navigating the menu in a machine-readable data structure; and

outputting the machine-readable data structure, wherein the information enables a communication device to scan the machine-readable data structure to self-navigate through the menu, wherein the machine-readable data structure is a bar code, wherein the dialogue system is an interactive voice response system, wherein the information is used for navigating a call to a specified destination in the menu having a plurality of destinations.

8. The non-transitory computer readable storage medium of claim 7 , where the data further comprises: information by which the dialogue system is accessed.

9. The non-transitory computer readable storage medium of claim 7 , where the data further comprises: information about a user communicating with the dialogue system.

10. The non-transitory computer readable storage medium of claim 7 , where the data further comprises: information about a product associated with the dialogue system.

11. The non-transitory computer readable storage medium of claim 7 , where the data further comprises information about a service associated with the dialogue system.

12. The non-transitory computer readable storage medium of claim 7 , where the data further comprises: an instruction that causes the communication device to carry out an action.

13. A system for facilitating navigation of a menu of a dialogue system, the system comprising:

a processor; and

a computer readable medium in communication with the processor, the computer readable medium containing an executable program which, when executed by the processor, causes the processor to perform operations, the operations comprising;

encoding data comprising information for navigating the menu in a machine-readable data structure; and

outputting the machine-readable data structure, wherein the information enables a communication device to scan the machine-readable data structure to self-navigate through the menu, wherein the machine-readable data structure is a bar code, wherein the dialogue system is an interactive voice response system, wherein the information is used for navigating a call to a specified destination in the menu having a plurality of destinations.