Method and apparatus for processing unclaimed cash redemption receipts in a self-service cash redemption machine
A coin exchange machine ( 10 ) and method in which a coin counting mechanism ( 25, 23 ) receives a plurality of coins from a customer and counts the coins to determine a total, a dispensing mechanism ( 20 ) dispenses a receipt ( 17 a ) in exchange for the coins, and wherein before accepting coins for totaling and before dispensing the receipt, the machine ( 10 ) causes a display of a notice ( 21, 22 ) with a request for the customer to indicate acceptance through a user interface; wherein the machine ( 10 ) receives the customer's acceptance of the notice ( 21, 22 ) through the user interface; and wherein only after the customer's acceptance, the machine ( 10 ) then proceeds to receive and count coins deposited by the customer and to dispense the receipt ( 17 a ) to the customer for redemption. The machine ( 10 ) keeps a record of the transactions for performing a reconciliation routine to identify unredeemed receipts.
1. A coin exchange machine, the machine comprising:
a coin counting mechanism that receives a plurality of coins from a customer and counts the coins to determine a total; and
a dispensing mechanism that dispenses a receipt in exchange for the coins, wherein the receipt is redeemable for cash or other valuable consideration; and
wherein before totaling the coins and before dispensing the receipt, the machine provides a display of a notice with a request for the customer to indicate acceptance of the notice through a user interface;
wherein the machine receives an acceptance from the customer of the notice through the user interface; and
wherein only after receiving an acceptance from the customer through the user interface, the machine then proceeds to total coins deposited by the customer and to dispense the receipt to the customer for redemption; and
wherein the machine display of the notice sets forth a service fee for delay in redeeming the receipt.
2. A coin exchange machine, the machine comprising:
a coin counting mechanism that receives a plurality of coins from a customer and counts the coins to determine a total; and
a dispensing mechanism that dispenses a receipt in exchange for the coins, wherein the receipt is redeemable for cash or other valuable consideration; and
wherein before totaling the coins and before dispensing the receipt, the machine provides a display of a notice with a request for the customer to indicate acceptance of the notice through a user interface;
wherein the machine receives an acceptance from the customer of the notice through the user interface; and
wherein only after receiving an acceptance from the customer through the user interface, the machine then proceeds to total coins deposited by the customer and to dispense the receipt to the customer for redemption; and
wherein the machine display of the notice provides a notice to the customer that receipts issued by the coin exchange machine may be redeemed at any time, now or at a future time, for full face value with no fees assessed for a dormancy period since the receipt was issued.
3. The machine as recited in claim 1 or 2 , wherein the machine further comprises a user interface with a screen and input keys; and wherein the notice is displayed on the screen prior to acceptance by the customer.
4. The machine as recited in claim 3 , wherein the machine includes a printer; and wherein the receipt is printed out and dispensed after acceptance of the notice by the customer.
5. The machine as recited in claim 4 , wherein a copy of the notice is printed on the receipt after acceptance by the customer and after printing, the receipt is dispensed from the machine.
6. The machine as recited in claim 4 , wherein a copy of the notice is pre-printed on the receipt before transaction information is printed on a front side of the receipt and the receipt is then dispensed from the machine.
7. The machine as recited in claim 1 or 2 , wherein the machine stores a record of receipts dispensed.
8. The machine as recited in claim 7 , wherein the record of receipts is stored on the coin exchange machine for subsequent processing.
9. The machine as recited in claim 7 , wherein the record of receipts is transmitted to a removable electronic storage media for removal and subsequent processing by another device.
10. The machine as recited in claim 7 , wherein the record of receipts is transmitted to a printer on the coin exchange machine for printout to assist manual recordkeeping or re-entry on a different device.
11. The machine as recited in claim 7 , wherein the record of receipts is transmitted to a network comprising another computer for further processing of the record of receipts.
12. The machine as recited in claim 7 , wherein the machine displays a list of dispensed receipts for comparison with a list of redeemed receipts and allows an update of the list of dispensed receipts to indicate those receipts that have been redeemed.
13. The machine as recited in claim 12 , wherein the update of the list is carried out automatically by a computer within the machine.
14. The machine of claim 1 or 2 , wherein the machine is a self-service cash redemption machine that is located in at least one of a financial services office and a retail store.