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App. No. 12/641,580 · Confirmation No. 1879

Methods and Systems for Managing Customer Contacts in a Contact Center

Abandoned -- Failure to Respond to an Office Action View Publication ↗
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2017-02-24 ABN Abandonment 2 View
2016-08-10 CTNF Non-Final Rejection 43 View
2016-08-10 SRFW Search information including classification, databases and other search related notes 1 View
2016-08-10 SRNT Examiner's search strategy and results 5 View
2016-08-10 FWCLM Index of Claims 1 View
2015-12-21 N570 Communication - Re: Power of Attorney (PTOL-308) 1 View
2015-12-21 N570 Communication - Re: Power of Attorney (PTOL-308) 1 View
2015-12-15 PA.. Power of Attorney 2 View
2015-12-15 N417 Electronic Filing System Acknowledgment Receipt 2 View
2015-06-22 RCEX Request for Continued Examination (RCE) 3 View
2015-06-22 WFEE Fee Worksheet (SB06) 2 View
2015-06-22 N417 Electronic Filing System Acknowledgment Receipt 2 View
2015-05-28 CTAV Advisory Action (PTOL-303) 3 View
2015-05-28 ANE.I Amendment After Final or under 37CFR 1.312, initialed by the examiner. 1 View
2015-05-18 A.NE Response After Final Action 1 View
2015-05-18 CLM Claims 5 View
2015-05-18 REM Applicant Arguments/Remarks Made in an Amendment 12 View
2015-05-18 N417 Electronic Filing System Acknowledgment Receipt 2 View
2015-05-18 WFEE Fee Worksheet (SB06) 1 View
2015-03-20 CTFR Final Rejection 44 View
2015-03-20 892 List of references cited by examiner 1 View
2015-03-20 SRFW Search information including classification, databases and other search related notes 1 View
2015-03-20 SRNT Examiner's search strategy and results 4 View
2015-03-20 FWCLM Index of Claims 1 View
2015-03-20 892 List of references cited by examiner 1 View
2014-12-18 N570 Communication - Re: Power of Attorney (PTOL-308) 1 View
2014-12-13 A... Amendment/Request for Reconsideration-After Non-Final Rejection 1 View
2014-12-13 CLM Claims 5 View
2014-12-13 REM Applicant Arguments/Remarks Made in an Amendment 9 View
2014-12-13 R3.73 Assignee showing of ownership per 37 CFR 3.73 3 View
2014-12-13 PA.. Power of Attorney 1 View
2014-12-13 WFEE Fee Worksheet (SB06) 2 View
2014-12-13 N417 Electronic Filing System Acknowledgment Receipt 3 View
2014-12-13 WFEE Fee Worksheet (SB06) 1 View
2014-12-13 WFEE Fee Worksheet (SB06) 1 View
2014-07-14 NRES Letter Restarting Period for Response (i.e. Letter re: References) 38 View
2014-06-04 CTNF Non-Final Rejection 38 View
2014-06-04 892 List of references cited by examiner 1 View
2014-06-04 SRFW Search information including classification, databases and other search related notes 1 View
2014-06-04 FWCLM Index of Claims 1 View
2014-06-04 SRNT Examiner's search strategy and results 3 View
2012-07-11 RCEX Request for Continued Examination (RCE) 2 View
2012-07-11 AMSB Amendment Submitted/Entered with Filing of Continued Prosecution Application (CPA)/Request for Continued Examination(RCE) 1 View
2012-07-11 CLM Claims 5 View
2012-07-11 REM Applicant Arguments/Remarks Made in an Amendment 7 View
2012-07-11 WFEE Fee Worksheet (SB06) 2 View
2012-07-11 N417 Electronic Filing System Acknowledgment Receipt 2 View
2012-07-11 WFEE Fee Worksheet (SB06) 1 View
2012-04-16 CTFR Final Rejection 43 View
2012-04-16 SRFW Search information including classification, databases and other search related notes 1 View
2012-04-16 FWCLM Index of Claims 1 View
2012-04-16 SRNT Examiner's search strategy and results 2 View
2012-01-31 A... Amendment/Request for Reconsideration-After Non-Final Rejection 1 View
2012-01-31 CLM Claims 5 View
2012-01-31 REM Applicant Arguments/Remarks Made in an Amendment 7 View
2012-01-31 AF/D Affidavit-submitted prior to Mar 15, 2013 10 View
2012-01-31 N417 Electronic Filing System Acknowledgment Receipt 2 View
2012-01-31 WFEE Fee Worksheet (SB06) 1 View
2011-11-16 CTNF Non-Final Rejection 41 View
2011-11-16 892 List of references cited by examiner 1 View
2011-11-16 SRFW Search information including classification, databases and other search related notes 1 View
2011-11-16 FWCLM Index of Claims 1 View
2011-11-16 SRNT Examiner's search strategy and results 2 View
2011-11-16 BIB Bibliographic Data Sheet 1 View
2011-06-23 NTC.PUB Notice of Publication 1 View
2010-01-07 LET. Miscellaneous Incoming Letter 1 View
2010-01-07 N417 Electronic Filing System Acknowledgment Receipt 2 View
2010-01-05 APP.FILE.REC Filing Receipt 3 View
2010-01-05 N572 Response - Re: Informal Power of Attorney (PTOL-308) 1 View
2009-12-18 PA.. Power of Attorney 2 View
2009-12-18 OATH Oath or Declaration filed 3 View
2009-12-18 DRW Drawings-only black and white line drawings 4 View
2009-12-18 WFEE Fee Worksheet (SB06) 2 View
2009-12-18 N417 Electronic Filing System Acknowledgment Receipt 3 View
2009-12-18 ADS Application Data Sheet 5 View
2009-12-18 SPEC Specification 19 View
2009-12-18 CLM Claims 6 View
2009-12-18 ABST Abstract 1 View
2009-12-18 WFEE Fee Worksheet (SB06) 1 View
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Quick Facts
App. No.
12/641,580
Filed
2009-12-18
Pub. No.
US20110153378A1
Art Unit
3623