Real-time collaborative selection of service providers
View Patent ↗A method and system for customer service, comprising enabling a customer to provide a request for service, receiving the request for service from the customer and providing a website that enables a service provider to view the request for service, interactively chat about the request for service with other service providers, and respond to the request for service by creating and sending an offer of service to the customer and enabling the customer to accept the offer of service.
1. A method for customer service, comprising:
enabling a customer to provide a request for service, wherein said request for service includes a text message entered by the customer;
receiving the request for service from the customer;
providing a website that enables a service provider to:
view the request for service, wherein said viewing enables the service provider to view the text message entered by the customer in real-time without waiting for the entire text message to be entered by the customer;
interactively chat about the request for service with other service providers, and
respond to the request for service by creating and sending an offer of service to the customer; and
enabling the customer to accept the offer of service.
2. The method of claim 1 further comprising automatically selecting a service provider to respond to the request for service if no service provider has responded within a specified period of time after receipt of the request for service.
3. A system for entering into and performing a service agreement, comprising:
a customer interface for:
enabling a customer to provide a request for service, said request for service including a text message entered by the customer;
receiving the request for service from the customer; and
enabling the customer to accept an offer of service from a service provider; and
a website that enables a service provider to:
view the request for service, wherein said viewing enables the service provider to view the text message entered by the customer in real-time without waiting for the entire text message to be entered by the customer;
interactively chat about the request for service with other service providers, and
respond to the request for service by creating and sending an offer of service to the customer.
4. The system of claim 3 further comprising a provider interface for automatically selecting a service provider to respond to the request for service if no service provider has responded within a specified period of time after receipt of the request for service.
5. A computer readable storage medium storing program code for causing a computing device:
to enable a customer to provide a request for service, wherein said request for service includes a text message entered by the customer;
to receive the request for service from the customer;
to provide a website that enables a service provider to
view the request for service, wherein said viewing enables the service provider to view the text message entered by the customer in real-time without waiting for the entire text message to be entered by the customer;
interactively chat about the request for service with other service providers, and
respond to the request for service by creating and sending an offer of service to the customer; and
to enable the customer to accept the offer of service.