Call diversion for telephony applications
View Patent ↗A method of initiating outbound calls through a telephony interface. The method accepts an inbound call from a user, authenticates the inbound call against a predetermined user identity, accesses an address book associated with the user identity, receives an spoken request from the user, selects a telephone record in the address book associated with the spoken request, initiates an outbound call to the telephone record; and connects the inbound call with the outbound call responsive to a connection established on the outbound call. In an alternative embodiment the method accepts an inbound call, authenticates the inbound call against a predetermined user identity, receives a dual-tone frequency-modulated input representing a desired outbound call target, initiates an outbound call to the outbound call target, and connects the inbound call with the outbound call responsive to a connection established on the outbound call. A corresponding computer system for each embodiment is also provided.
1. A method of initiating outbound calls through a telephony interface comprising:
accepting an inbound call;
authenticating the inbound call against a predetermined user identity;
accessing an address book associated with the user identity;
receiving a spoken request;
selecting a telephone record in the address book associated with the spoken request;
initiating an outbound call to the telephone record; and
connecting the inbound call with the outbound call responsive to a connection established on the outbound call.
2. A method of initiating outbound calls through a telephony interface comprising:
accepting an inbound call;
authenticating the inbound call against a predetermined user identity;
receiving a dual-tone frequency-modulated input representing a desired outbound call target;
initiating an outbound call to the outbound call target; and
connecting the inbound call with the outbound call responsive to a connection established on the outbound call.
3. A computer system adapted to initiate outbound calls through a telephony interface comprising:
a processor; and
a tangible memory storage including software instructions that cause the computer system to perform:
accepting an inbound call,
authenticating the inbound call against a predetermined user identity,
accessing an address book associated with the user identity,
receiving a spoken request,
selecting a telephone record in the address book associated with the spoken request,
initiating an outbound call to the telephone record, and
connecting the inbound call with the outbound call responsive to a connection established on the outbound call,
wherein the computer initiates outbound calls through a telephony interface.
4. A computer system adapted to initiate outbound calls through a telephony interface comprising:
a processor; and
a tangible memory storage including software instructions that cause the computer system to perform:
accepting an inbound call,
authenticating the inbound call against a predetermined user identity,
receiving a dual-tone frequency-modulated input representing a desired outbound call target,
initiating an outbound call to the outbound call target, and
connecting the inbound call with the outbound call responsive to a connection established on the outbound call,
wherein the computer initiates outbound calls through a telephony interface.
5. An apparatus for initiating outbound calls through a telephony interface comprising:
means for accepting an inbound call;
means for authenticating the inbound call against a predetermined user identity;
means for accessing an address book associated with the user identity;
means for receiving a spoken request;
means for selecting a telephone record in the address book associated with the spoken request;
means for initiating an outbound call to the telephone record; and
means for connecting the inbound call with the outbound call responsive to a connection established on the outbound call.