IP Library › Granted Patent US 8,666,035
Granted Patent B2
US 8,666,035 · App. 12/719,263 · Granted Mar 4, 2014

Technique for assisting a user with information services at an information/call center

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Quick Facts
Patent No.
US 8,666,035
App. No.
12/719,263
Granted
Mar 4, 2014
Kind
B2
Abstract

A method for providing a communication assistance service by a communication assistance service provider includes receiving a communication at the communication assistance service provider from a first person seeking a contact information to communicate with a second person and receiving from the first person identifying information associated with the second person. A profile of the second person is retrieved including at least one contact information and at least one contact preference associated with the contact information. Communication is provided between the first person and the second person in accordance with the contact preferences.

Claims (14)

1. A method for providing a communication assistance service by a communication assistance service provider comprising:

receiving a communication at the communication assistance service provider from a first person seeking a contact information to communicate with a second person;

receiving from said first person identifying information associated with said second person;

retrieving a profile of said second person, said profile including at least one contact e-mail address and at least one contact preference associated with said contact e-mail address; and

providing an e-mail communication for said first person to said second person in accordance with said contact preferences, where said e-mail communication is generated by said system and delivered to said second person without revealing said e-mail address to said first person.

2. The method of claim 1 , wherein said contact preferences comprise connection preferences.

3. The method of claim 2 , wherein said connection preferences comprise preferences respecting one or more entities which the communications assistance provider should allow to connect to said second person.

4. The method of claim 2 , wherein said connection preferences comprise preferences respecting when the communications assistance provider should establish connections with said second person.

5. The method of claim 4 , wherein said preferences respecting when the communications assistance provider should establish connections with said second person comprise time of day preferences.

6. The method of claim 4 , wherein said preferences respecting when the communications assistance provider should establish connections with said second person comprise day of week preferences.

7. The method of claim 4 , wherein said preferences respecting when the communications assistance provider should establish connections with said second person comprise date-preferences.

8. The method of claim 3 , wherein said connection preferences are different based on what form of entity is said first person is.

9. The method of claim 8 , wherein said one or more entities comprise natural persons.

10. The method of claim 8 , wherein said one or more entities comprise businesses.