Detection and prevention of unintentional pulse dialing
Methods, systems and apparatuses can be used to detect and prevent invalid or unwanted pulses. In various implementations, pulse information received from a telephony device can be used to identify a duration associated with the pulse. Based upon the duration, a determination can be made whether the pulse is invalid.
1. A computer-implemented method, comprising:
receiving a pulse from a telephony device;
measuring the duration of the pulse from the telephony device;
determining whether the pulse is valid based upon the duration of the pulse;
identifying the pulse as an autodialing event based upon the determination.
2. The computer-implemented method of claim 1 , further comprising detecting an initial offhook transition and entering a new call processing state as a result of the initial offhook transition.
3. The computer-implemented method of claim 1 , wherein the pulse is determined to be invalid if the pulse duration is less than 10 milliseconds or between 100 milliseconds and 300 milliseconds.
4. The computer-implemented method of claim 1 , wherein an offhook condition causes a high value for a line signal and an onhook condition causes a low value for the line signal.
5. The computer-implemented method of claim 1 , further comprising storing the autodialing event to a data store for analysis.
6. The computer-implemented method of claim 1 , further comprising sending notification to a central server based upon identification of the autodialing event.
7. The computer-implemented method of claim 1 , wherein the method is performed by a media terminal adapter.
8. The computer-implemented method of claim 1 , further comprising suppressing autodialing events from being passed onto a network.
9. The computer-implemented method of claim 8 , wherein the network is a hybrid fiber-cable network.
10. The computer-implemented method of claim 8 , wherein the network is a public switched telephone network.
11. The computer-implemented method of claim 1 , further comprising identifying the pulse as a valid dial pulse if the pulse is between about 10 milliseconds and 100 milliseconds in duration.
12. The computer-implemented method of claim 1 , further comprising identifying the pulse as a valid hook flash if the pulse is between about 300 milliseconds and 700 milliseconds in duration.
13. The computer-implemented method of claim 1 , further comprising identifying an expected range of duration variability of onhook durations for dial pulses based upon previous valid dial pulses.
14. The computer-implemented method of claim 13 , wherein the expected range of duration variability is identified as a percentage variation from a function of previously valid pulses.
15. The computer-implemented method of claim 14 , wherein the function of previously valid pulses comprises an average of the previously valid pulses.
16. The computer-implemented method of claim 14 , wherein the function of previously valid pulses comprises a maximum or a minimum of the previously valid pulses.
17. The computer-implemented method of claim 13 , wherein the expected range of duration variability is identified as an absolute time value difference from one or more previous valid pulses.
18. The computer-implemented method of claim 1 , further comprising identifying an expected range of duration variability of offhook durations between dial pulses based upon previous offhook durations identified as valid.
19. One or more computer-readable media having instructions stored thereon, the one or more computer readable media, when executed by a processor, causing the processor to perform operations comprising:
receiving a pulse from a telephony device;
measuring the duration of the pulse from the telephony device;
determining whether the pulse is valid based upon the duration of the pulse; and
identifying the pulse as an autodialing event based upon the determination.
20. A system, comprising:
a communication interface operable to receive incoming communication signals and output outgoing communication signals;
a system data store capable of storing incoming and outgoing communications and instructions associated with one or more processing elements; and
a system processor in communication with the system data store and the communication interface, wherein the system processor is operable to execute instructions associated with the one or more processing elements to perform operations comprising:
receiving a pulse from a telephony device;
measuring the duration of the pulse from the telephony device;
comparing the duration of the pulse to a duration associated with one or more valid pulses previously sent from the telephony device;
determining whether the pulse is invalid based upon the comparison of the duration of the pulse to the duration associated with one or more valid pulses previously sent from the telephony device; and
identifying the pulse as an autodialing event based upon the determination.