Checking electronic messages for compliance with user intent
View Patent ↗Intention data is used to determine an intent of a sender of a message, or other participant, in an electronic communication system such as an email system. For example, a message that is designated for sending can be compared to the sender's intention data and if a discrepancy or deficiency is detected between the sender's determined intent and the actual message then an action is taken such as providing an alert to the sender or to another person, process or device; requiring an action by the sender such as confirming the message, making an edit, checking information, etc.
1. A computer-implemented method for processing an electronic communication, the method comprising:
obtaining intention data, wherein the intention data indicates an intent of a user with respect to the user's electronic communications, the intention data being derived from prior electronic communications associated with the user,
accepting a signal from an input device to define content for a present electronic communication, the present electronic communication comprising a header portion specifying an addressee and a body portion;
detecting a deficiency in the body of the present electronic communication by analyzing at least a portion of the present electronic communication and the intention data; and
correcting the deficiency by automatically modifying the contents of the body of the electronic communication.
2. The method of claim 1 , wherein the step of correcting the deficiency in the content of the present electronic communication further comprises:
recording a pattern of the user's prior electronic communications;
determining that the present electronic communication does not fit the recorded pattern; and
modifying the present electronic communication to fit the pattern.
3. The method of claim 2 , wherein the modifying is done at least in part automatically.
4. The method of claim 3 , wherein the modifying is done at least in part manually.
5. The method of claim 2 , wherein the recorded pattern includes an analysis of responses to the user's prior electronic communications.
6. The method of claim 2 , wherein the recorded pattern includes characteristics of typical responses.
7. The method of claim 2 , wherein the recorded pattern includes header properties.
8. The method of claim 2 , wherein the recorded pattern includes determining a similarity to prior electronic communications.
9. The method of claim 8 , further comprising:
alerting the user at a time of creating present content that at least a portion of the present content is identical to at least a portion of prior content.
10. The method of claim 8 , further comprising:
using elapsed time between transmission of prior electronic communications in determining the similarity to prior electronic communications.
11. The method of claim 2 , wherein the recorded pattern includes a measure of a time of response to prior electronic communications.
12. The method of claim 1 , wherein the step of detecting the deficiency further comprises:
analyzing the present electronic communication to determine an established human psychological factor present in the present electronic communication; and
comparing the determined established human psychological factor with the present electronic communication; and
wherein the step of correcting the deficiency further comprises alerting the user if the present electronic communication deviates by more than a threshold amount from the established human psychological factor.
13. The method of claim 12 , wherein the established human psychological factor includes a measure of the user.
14. The method of claim 12 , wherein the established human psychological factor includes a measure of an intended recipient.
15. The method of claim 12 , wherein the established human psychological factor includes a measure of affection.
16. The method of claim 12 , wherein the established human psychological factor includes a measure of anger.
17. The method of claim 12 , wherein the established human psychological factor includes a measure of style of the present electronic communication.
18. The method of claim 1 , wherein the step of correcting the deficiency further comprises:
holding the electronic communication before transmission.
19. The method of claim 1 , wherein the step of correcting the deficiency further comprises:
displaying a prompt to the user regarding at least a portion of the electronic communication that fails to meet a criterion based at least in part on the intention data.
20. The method of claim 19 , further comprising:
requiring the user to perform a task before transmission of the present electronic communication.
21. The method of claim 20 , wherein the task includes:
entering a password.
22. The method of claim 20 , wherein the task includes
solving a puzzle.
23. The method of claim 20 , wherein the task includes:
performing a sobriety test.
24. The method of claim 1 , wherein the step of correcting the deficiency further comprises:
displaying a suggested modification to the user regarding at least a portion of the electronic communication that fails to meet a criterion based at least in part on the intention data.
25. The method of claim 1 , wherein the step of correcting the deficiency further comprises:
indicating to the user a reason that the electronic communication fails to meet a criterion based at least in part on the intention data.
26. The method of claim 1 , wherein the intention data is obtained at least in part from information in the user's email in-box.
27. The method of claim 1 , wherein the intention data is obtained at least in part from information in the user's email sent items.
28. The method of claim 1 , wherein the intention data is obtained at least in part from information on a server computer that sends electronic transmissions.
29. The method of claim 1 , wherein the step of detecting the deficiency in the present electronic communication comprises identifying a discrepancy between a user's intent and the probable meaning or effect of: the content of the message, an attribute of the message, or a combination thereof.
30. The method of claim 1 , wherein the step of correcting the deficiency:
recording a pattern of characteristics of the user's prior electronic communications to the addressee;
determining that the present electronic communication does not fit the recorded pattern; and
automatically modifying the present electronic communication to fit the pattern.