Session initiation protocol extensions for call control and resource status monitoring in turrets and turret switching systems
View Patent ↗Systems, methods, and computer program products are provided for controlling calls and monitoring resource status for turret systems. A SIP message including at least one of a header field and an event package is received from a SIP user agent over a communication network. The header field includes a first parameter corresponding to a first call feature and the event package includes a second parameter corresponding to a second call feature. At least one of the first call feature and the second call feature is implemented by the softswitch or a SIP-enabled turret in response to the receiving.
1. A method for controlling calls and monitoring resource status for turret systems, the method comprising the steps of:
receiving, from a session initiation protocol (SIP) user agent over a communication network, a SIP message including at least one of a header field and an event package, the header field including a first parameter corresponding to a first call feature, the event package including a second parameter corresponding to a second call feature, wherein the header field and the event package correspond to telephony features of a voice trading system including a plurality of turrets and at least one turret switching system; and
implementing, by a softswitch or a SIP-enabled turret, at least one of the first call feature and the second call feature in response to receiving the SIP message.
2. The method of claim 1 , wherein the SIP message includes at least one of an INVITE message, an INFO message, a NOTIFY message, an UPDATE message, a PRACK message, and an ACK message.
3. The method of claim 1 , wherein the header field includes at least one of a call party header field, a call header field, a token header field, an augmentation header field, a logon header field, a privacy header field, a muting header field, a talkback header field, and a recording header field.
4. The method of claim 1 , wherein the event package includes at least one of a privacy event, a recording event, a talkback event, a conference event, a diversion event, a centerline event, a backroom logon event, a forced logoff event, a forced logon event, a failover event, and a failback event.
5. The method of claim 1 , wherein at least one of the first call feature and the second call feature includes at least one of a privacy call feature, a recording call feature, a diagnostic call feature, a talkback call feature, a conference call feature, a diversion call feature, a logoff call feature, a logon call feature, a centerline call feature, a failover call feature, a failback call feature, and a button press call feature.
6. The method of claim 1 , wherein the header field further includes at least one of a device parameter, a channel parameter, a usage parameter, and a hash value.
7. A non-transitory computer-readable medium having stored thereon sequences of instructions, the sequences of instructions including instructions, which, when executed by a computer system, cause the computer system to:
receive, from a session initiation protocol (SIP) user agent over a communication network, a SIP message including at least one of a header field and an event package, the header field including a first parameter corresponding to a first call feature, the event package including a second parameter corresponding to a second call feature, wherein the header field and the event package correspond to telephony features of a voice trading system including a plurality of turrets and at least one turret switching system; and
implement, by a softswitch or a SIP-enabled turret, at least one of the first call feature and the second call feature in response to receiving the SIP message.
8. The non-transitory computer-readable medium of claim 7 , wherein the SIP message includes at least one of an INVITE message, an INFO message, a NOTIFY message, an UPDATE message, a PRACK message, and an ACK message.
9. The non-transitory computer-readable medium of claim 7 , wherein the header field includes at least one of a call party header field, a call header field, a token header field, an augmentation header field, a logon header field, a privacy header field, a muting header field, a talkback header field, and a recording header field.
10. The non-transitory computer-readable medium of claim 7 , wherein the event package includes at least one of a privacy event, a recording event, a talkback event, a conference event, a diversion event, a centerline event, a backroom logon event, a forced logoff event, a forced logon event, a failover event, and a failback event.
11. The non-transitory computer-readable medium of claim 7 , wherein at least one of the first call feature and the second call feature includes at least one of a privacy call feature, a recording call feature, a diagnostic call feature, a talkback call feature, a conference call feature, a diversion call feature, a logoff call feature, a logon call feature, a centerline call feature, a failover call feature, a failback call feature, and a button press call feature.
12. The non-transitory computer-readable medium of claim 7 , wherein the header field further includes at least one of a device parameter, a channel parameter, a usage parameter, and a hash value.
13. A turret call control and resource status monitoring system, comprising:
a softswitch or a SIP-enabled turret including a memory coupled to a processor, wherein the processor is configured to:
receive, from a SIP user agent over a communication network, a session initiation protocol (SIPS message including at least one of a header field and an event package, the header field including a first parameter corresponding to a first call feature, the event package including a second parameter corresponding to a second call feature, wherein the header field and the event package correspond to telephony features of a voice trading system including a plurality of turrets and at least one turret switching system; and
implement at least one of the first call feature and the second call feature in response to receiving the SIP message.
14. The system of claim 13 , wherein the SIP message includes at least one of an INVITE message, an INFO message, a NOTIFY message, an UPDATE message, a PRACK message, and an ACK message.
15. The system of claim 13 , wherein the header field includes at least one of a call party header field, a call header field, a token header field, an augmentation header field, a logon header field, a privacy header field, a muting header field, a talkback header field, and a recording header field.
16. The system of claim 13 , wherein the event package includes at least one of a privacy event, a recording event, a talkback event, a conference event, a diversion event, a centerline event, a backroom logon event, a forced logoff event, a forced logon event, a failover event, and a failback event.
17. The system of claim 13 , wherein at least one of the first call feature and the second call feature includes at least one of a privacy call feature, a recording call feature, a diagnostic call feature, a talkback call feature, a conference call feature, a diversion call feature, a logoff call feature, a logon call feature, a centerline call feature, a failover call feature, a failback call feature, and a button press call feature.
18. The system of claim 13 , wherein the header field further includes at least one of a device parameter, a channel parameter, a usage parameter, and a hash value.