Message-indication testing
View Patent ↗A computer-implemented method and system to remotely test message-waiting notifications over a communications network is provided. The method includes receiving broadband signaling from a voicemail platform; converting the broadband signaling to narrowband signaling; and transmitting the narrowband signaling, which generates status notifications, and transmits the status notifications to a remote test location. The system includes a switching element that routes the broadband signaling generated by the voicemail platform. The switching element routes the broadband signaling to a message processing component that executes code that searches a message-waiting-notification database to generate appropriate tones based on the broadband signaling received from the switching element.
1. One or more non-transitory computer storage media having computer-useable instructions embodied therein to perform a method of testing message-waiting notifications, the method comprising:
depositing a voice message in a plurality of voice mailboxes;
generating a message-waiting notification for each voice mailbox, wherein the message-waiting notification comprises a visual tone;
determining whether remote logging is enabled; and
sending the message-waiting notification to a test-management server when remote logging is enabled via an integrated access device.
2. The media of claim 1 , wherein the message-waiting notifications are transmitted to customer locations and logged at the customer locations.
3. The media of claim 1 , wherein the test-management server polls the customer locations to receive the message-waiting notifications.
4. The media of claim 1 , wherein the message-waiting notification is associated with an unsolicited message communicated by a VoIP switch to a customer IP telephony equipment.
5. The media of claim 1 , wherein the message-waiting notification is associated with a solicited message communicated directly from a voicemail platform to a customer IP telephony equipment.
6. The media of claim 1 , wherein the message-waiting notification is transmitted to an integrated access device for troubleshooting of a voicemail platform or a customer equipment.
7. A computer-implemented method of remotely testing a message-waiting notification for a communications network, the method comprising:
connecting a selected port on a remote calling device to a corresponding port of an integrated access device;
receiving a message-waiting indicator signal from a voice mail platform by the integrated access device;
processing the message-waiting indicator signal to determine whether the message-waiting notification is audible, visual, or a combination of audible and visual via the integrated access device; and
communicating a status of the message-waiting notification from the integrated access device to the remote calling device.
8. The computer-implemented method of claim 7 , further comprising: logging the received message-waiting indicator signal to a test-management server.
9. The computer-implemented method of claim 7 , wherein the processing utilizes a session-initiated protocol message.
10. The computer-implemented method of claim 7 , wherein the processing utilizes a network based call signaling message.
11. The computer-implemented method of claim 7 , further comprising:
determining a notification status and a visual and audible type of the message-waiting notification via a message processor.
12. The computer-implemented method of claim 11 , further comprising: querying a message-waiting indicator database to generate an appropriate cadence tone identification.
13. The computer-implemented method of claim 12 , wherein the appropriate cadence tone identification varies for each of an audible message-waiting notification, a visual message-waiting notification, and a combination of an audible and a visual message-waiting notification.
14. A communications network for remote testing a message-waiting notification, the communications network comprising:
a voicemail platform to store voice messages and to generate message-waiting indicator signaling indicative of the stored voice messages;
a media gateway to route voice, video, text, or graphic data associated with a communication session;
a media gateway controller to route signaling data associated with the communication session;
a remote calling testing device;
an integrated access testing device to communicate a status of audible and visual message-waiting notifications to the remote calling testing device; and
one or more network elements for receiving the stored voice messages.
15. The communications network of claim 14 , wherein the voicemail platform communicates the message-waiting indicator signaling to a non-cooperative network utilizing a session-initiated protocol.
16. The communications network of claim 14 , wherein the voicemail platform communicates the message-waiting indicator signaling to a cooperative network utilizing a network based call signaling.
17. The communications network of claim 14 , further comprising a message processor to determine the audible and visual type of the message-waiting notification.
18. The communications network of claim 14 , further comprising a message-waiting indicator database to generate an appropriate cadence tone identification.
19. The communications network of claim 18 , wherein the appropriate cadence tone identification varies for each of an audible message-waiting notification, a visual message-waiting notification, and a combination of an audible and a visual message-waiting notification.
20. The communications network of claim 14 , further comprising: a test-management server to poll customer locations for receiving the message-waiting notifications.