System and Method for Collections on Delinquent Financial Accounts
A computer-implemented method for selecting a financial services collection program to be applied to a delinquent debtor account. First, an ability to pay index (API) is computed as a function of one or more predetermined ability to pay indicators for the debtor. Next, a willingness to pay index (WPI) is computed as a function of one or more predetermined willingness to pay indicators for the debtor. One of a plurality of predetermined collection programs to be offered to the debtor is then selected as a function of each of the API and the WPI. The WPI is computed by evaluating one or more of a past action taken by the debtor or a past status of the debtor account.
1 . A computer-implemented method for selecting a financial services collection program for a debtor account, the method comprising the steps of:
determining that the debtor account meets a qualifying condition;
computing an ability to pay index (API) as a function of a debt amount for the account and one or more predetermined ability to pay indicators for the debtor
computing a willingness to pay index (WPI) as a function of one or more predetermined willingness to pay indicators for the debtor; and
selecting one of a plurality of predetermined collection program offers for the customer as a function of the API and the WPI.
2 . The method of claim 1 , wherein the qualifying condition comprises a past-due condition for a payment on the account that persists for a predetermined number of days.
3 . The method of claim 1 , wherein the one or more predetermined ability to pay indicators are evaluated using information selected from the group consisting of income, household assets, financial accounts, and cash on hand.
4 . The method of claim 1 , wherein the one or more predetermined ability to pay indicators are evaluated using information selected from the group consisting of capacity to pay and disposable income score.
5 . The method of claim 4 , wherein the selected information is provided by a creditor for the account.
6 . The method of claim 1 , wherein the one or more ability to pay indicators are evaluated using information selected from the group consisting of credit limits on bankcards, credit balances on bankcards, loan balances and debtor discretionary spending.
7 . The method of claim 6 , wherein the selected information is provided by one or more credit bureaus.
8 . The method of claim 1 , wherein the one or more predetermined willingness to pay indicators are evaluated using information about one or more of a past action taken by the debtor or a past account status.
9 . The method of claim 1 , wherein the API is computed using a respective model implemented as a committee model, the committee model combining a plurality of binary variables each based on a respective one of the one or more predetermined ability to pay indicators and evaluated as a function of a respective predetermined cut-off value.
10 . The method of claim 1 , wherein the WPI is computed using a respective model implemented as a committee model, the committee model combining a plurality of binary variables each based on a respective one of the one or more predetermined willingness to pay indicators and evaluated as a function of a respective predetermined cut-off value.
11 . A computer program product, comprising a computer-usable medium having computer-readable instructions embodied therein, the computer-readable program code adapted to be executed to implement a method for selecting a financial services collection program for a debtor account, the method comprising the steps of:
determining that the debtor account meets a qualifying condition;
computing an ability to pay index (API) as a function of a debt amount for the account and one or more predetermined ability to pay indicators for the debtor
computing a willingness to pay index (WPI) as a function of one or more predetermined willingness to pay indicators for the debtor; and
selecting one of a plurality of predetermined collection program offers for the customer as a function of the API and the WPI.
12 . The computer program product of claim 11 , wherein the qualifying condition comprises a past-due condition for a payment on the account that persists for a predetermined number of days.
13 . The computer program product of claim 11 , wherein the one or more predetermined ability to pay indicators are evaluated using information selected from the group consisting of income, household assets, financial accounts, and cash on hand.
14 . The computer program product of claim 11 , wherein the one or more predetermined ability to pay indicators are evaluated using information selected from the group consisting of capacity to pay and disposable income score.
15 . The computer program product of claim 14 , wherein the selected information is provided by a creditor for the account.
16 . The computer program product of claim 11 , wherein the one or more ability to pay indicators are evaluated using information selected from the group consisting of credit limits on bankcards, credit balances on bankcards, loan balances and debtor discretionary spending.
17 . The computer program product of claim 16 , wherein the selected information is provided by one or more credit bureaus.
18 . The computer program product of claim 11 , wherein the one or more predetermined willingness to pay indicators are evaluated using information about one or more of a past action taken by the debtor or a past account status.
19 . The computer program product of claim 11 , wherein the API is computed using a respective model implemented as a committee model, the committee model combining a plurality of binary variables each based on a respective one of the one or more predetermined ability to pay indicators and evaluated as a function of a respective predetermined cut-off value.
20 . The computer program product of claim 11 , wherein the WPI is computed using a respective model implemented as a committee model, the committee model combining a plurality of binary variables each based on a respective one of the one or more predetermined ability to pay indicators and evaluated as a function of a respective predetermined cut-off value.