Method and apparatus for call handling
View Patent ↗There is provided a system and method of call handling comprising a first communications device having an acceptor of call purpose from a first party for a call, a communications channel including a conveyor of call purpose and a second communications device coupled to the first communications device via the communications channel and having a presenter of call purpose to a second party.
1. A system for directed call presentation comprising:
an acceptor of at least one directed call presentation indication of a plurality of priority ordered call presentation indications from a first party for a single, call, wherein the plurality of priority ordered call presentation indications are, derived from a communications channel;
a conveyor of said at least one directed call presentation indication; and
a presenter of the call to a second party in dependence upon said at least one directed call presentation indication, wherein each call presentation indication has an associated intention and call presentation treatment for controlling each said call presentation wherein any behavior conflicts resulting from receipt, by said acceptor, of multiple indications derived from said communications channel for said single call are resolved by said presenter based on said priority.
2. The system of claim 1 , wherein the plurality of indications includes at least one of in person, urgent, Query, informative, reminder, general and salutation.
3. The system of claim 1 , wherein the acceptor includes a voice message system.
4. The system of claim 3 , wherein the voice message system includes a speech recognizer.
5. The system of claim 1 , wherein the presenter includes an audio output device.
6. The system of claim 5 , wherein the presenter includes a text-to-speech converter.
7. The system of claim 1 , wherein the presenter includes a visual display device.
8. The system of claim 1 , wherein the conveyor includes a field in a call set up message for directed call presentation indication.
9. A method of call handling, the method comprising:
accepting at least one directed call presentation indication of a plurality of priority ordered call presentation indications from a first party for a single call, wherein the plurality of priority ordered call presentation indications are derived from a communications channel;
conveying said at least one directed call presentation indication from the first party to a second party; and
presenting the call to the second party in dependence upon said at least one directed call presentation indication, wherein each call presentation indication has an associated intention and call presentation treatment for controlling each said call presentation wherein any behavior conflicts resulting from receipt, by said acceptor, of multiple indications derived from said communications channel for said single call are resolved by said presenter based on said priority.
10. The method of claim 9 , wherein the step of presenting provides a distinctive ring.
11. The method of claim 9 , wherein the step of presenting provides a distinctive call display.
12. The method of claim 9 , wherein the step of presenting includes a distinctive display and ring.
13. The method of claim 9 , wherein the step of presenting includes passing directly to voicemail.
14. The method of claim 9 , wherein the step of accepting includes the step of presenting a selection list to the first party.
15. The method of claim 9 wherein the step of accepting includes the steps of presenting a plurality of indications to the first party and receiving a selection from the first party.
16. The method of claim 9 wherein the step of conveying includes the step of associating the directed call presentation indication with the call.
17. The method of claim 9 wherein the step of conveying includes the step of placing the directed call presentation indication in a call record for the call.
18. A system for call handling comprising:
a first communications device having an acceptor of at least one directed call presentation indication of a plurality of priority ordered call presentation indications from a first party for a single call;
a communications channel including a conveyor of said at least one directed call presentation indication, wherein the plurality of priority ordered call presentation indications are derived from said communications channel; and
a second communications device coupled to the first communications device via the communications channel and having a presenter of the call to a second party in dependence upon said at least one directed call presentation indication, wherein each call presentation indication has an associated intention and call presentation treatment for controlling each said call presentation wherein any behavior conflicts resulting from receipt, by said acceptor, of multiple indications derived from said communications channel for said single call are resolved by said presenter based on said priority.