Vehicle rental system and method
A system and method are provided for facilitating a remote live vehicle rental transaction between a customer service representative (CSR) and a customer and providing a vehicle key device to the customer without the need for a CSR at the site of the key or vehicle, where the vehicle may be in an unsecured lot. In particular, the system includes a customer interface device (CID), a remotely located CSR apparatus for facilitating live communications between the customer and CSR, and a key safe. The key safe includes a code input device for recognizing a code provided by the CID, the code input device configured to unlock a locker containing the vehicle key device when the code is recognized. Alternatively, the CID dispenses an electronic key card or provides the customer with an electronic signal device or two-dimensional image (such as a bar code) to enter and/or operate a rental vehicle, or a central system automatically remotely unlocks the vehicle when the rental agreement is formed.
1 . A system for facilitating a vehicle rental and providing a rental customer with a key device for access to a vehicle comprising:
a customer interface device (CID);
a key safe located proximate to the CID containing one or more key devices;
a vehicle available for rental located proximate to the CID;
a remotely located customer service representative apparatus (CSR apparatus);
the CID including a customer data input device configured to receive data from the rental customer and a transmission device configured to transmit customer data to the remotely located CSR apparatus,
the remotely located CSR apparatus including a receiver device configured to receive said customer data transmission, an output device configured to present said customer data to a remotely located customer service representative (CSR), a CSR data input device configured to receive data from the remotely located CSR, and a transmission device configured to transmit CSR data to the CID, and
the CID further including a receiver device configured to receive said CSR data transmission, an output device configured to present said CSR data to the rental customer, and
the key safe configured to provide the customer with a key device for access to the subject vehicle.
2 . The system of claim 1 , wherein the key safe is integrally attached to the CID.
3 . The system of claim 1 further comprising
the key safe including a locked locker containing a key device configured to access the subject vehicle;
a printer of the CID configured to print a key safe code image onto a substrate and dispense the substrate, the CSR apparatus configured to receive instructions from said remotely located CSR to direct the CID to print the key safe code image onto the substrate and to transmit said instructions to the CID to initiate printing and dispensing of the substrate with the key safe code image printed thereon; and
a scanner of the key safe configured to identify said key safe code image when said key safe code image is placed proximate to the scanner, the locked locker configured to unlock when the scanner reads the key safe code image, to permit the rental customer to manually obtain the key device from inside the locker.
4 . The system of claim 3 , further comprising a key fob connected to the key device, the locker including a key fob detector configured to detect the presence of the key fob in the locker, the key fob being programmed with a unique code associated with the vehicle, and the CSR apparatus configured to receive a remote signal indicating that the key fob is detected in the locker and to present a message to the CSR indicating that the key device is in the locker.
5 . The system of claim 3 , wherein said customer data and CSR data input devices include an input device selected from the group consisting of a keyboard, a touch screen, a microphone, and a video camera, and said output devices of the CSR apparatus and the CID include an output device selected from the group consisting of a video screen and an audio speaker.
6 . The system of claim 3 , wherein said key safe code image comprises a bar code and the substrate is a rental contract.
7 . The system of claim 0 , wherein said key safe code image further comprises an alphanumeric code and said key safe scanner further comprises an alphanumeric code input device, the input device configured to unlock the locker when the rental customer manually enters the alphanumeric code into the input device.
8 . The system of claim 3 , wherein said key safe further comprises an input device permitting the rental customer to provide input indicating a return process, the key safe configured so that when the rental customer provides the input indicating the return process, an available locker is automatically unlocked so that the rental customer may return the vehicle key device to the available locker at the end of the rental.
9 . The system of claim 0 , wherein said key safe further comprises a display device prompting the rental customer to press a button of the input device indicating a return process to automatically unlock the available locker.
10 . The system of claim 1 , the access providing means comprising
a printer of the CID configured to print an alphanumeric key safe code onto a substrate and dispense the substrate, the remotely located CSR apparatus configured to receive instructions from said remotely located CSR directing the CID to print the key safe code image onto the substrate and to transmit said instructions to the CID to initiate printing and dispensing of the substrate with the key safe code printed thereon; and
a key safe located proximate to the CID and including a locked locker containing a key device configured to access the subject vehicle, and an input device configured for the rental customer to manually input said key safe code, the locked locker configured to unlock when the rental customer inputs the key safe code, to permit the rental customer to manually obtain the key device from inside the locker.
11 . A system for facilitating a vehicle rental and providing a rental customer with a key device for access to a vehicle comprising:
a customer interface device (CID);
a locked vehicle available for rental located proximate to the CID; and
a remotely located customer service representative (CSR) apparatus;
the CID including a customer data input device configured to receive data from the rental customer and a transmission device configured to transmit said customer data to the remotely located CSR apparatus,
the remotely located CSR apparatus including a receiver device configured to receive said customer data transmission, an output device configured to present said customer data to a remotely located CSR, a CSR data input device configured to receive data from the remotely located CSR, and a transmission device configured to transmit said CSR data to the CID,
the CID further including a receiver device configured to receive said CSR data transmission, an output device configured to present said CSR data to the rental customer, and a key device dispensing device configured to dispense a key device configured to unlock said vehicle, and
the remotely located CSR apparatus configured to receive instructions from the remotely located CSR to dispense the key device and to transmit said instructions to the CID to initiate dispensing of the key card.
12 . The system of claim 11 wherein the key device is a key card.
13 . The system of claim 12 , the CID further comprising a key card reader configured to read data from the key card and a transmission device configured to transmit said data to a remote location, the system further including a remotely located vehicle lock activation device, the vehicle lock activation device configured to receive said key card data and to remotely activate a key card detector on the vehicle to unlock the vehicle when the key card detector detects the key card.
14 . The system of claim 12 , the CID further comprising a key card writer configured to write data to the key card, the vehicle further comprising a key card detector configured to read said data, and the vehicle configured to unlock when the key card detector reads said data.
15 . A method of renting a vehicle and providing a rental customer with access to the vehicle via a customer interface device (CID) remotely located from a customer service representative (CSR) comprising:
the CSR using a CSR apparatus to transmit data to the customer through the CID and to receive data from the customer through the CID;
the CSR entering instructions into an input device of the CSR apparatus to instruct the CID to print and dispense a key safe code image;
a transmission device of the CSR apparatus transmitting the instructions to a receiver device of the CID;
a printer of the CID printing the key safe code image onto a substrate and dispensing the substrate with the key safe code image printed theren;
a scanner of a key safe located proximate to the CID reading the key safe code image placed proximate to the scanner, and
a locked locker of the key safe, containing a key device to the vehicle, unlocking when the scanner detects the key safe code image, to make the key device available to the customer.
16 . The method of claim 15 , further comprising
a key fob detector in the locked locker detecting the presence of a key fob connected to the key device in the locker and transmitting a signal to the CSR apparatus indicating that the key device is in the locker,
the CSR apparatus presenting a message to the CSR that the key device is in the locker, and
the CSR receiving the message that the key device is in the locker before entering the instructions into the CSR apparatus to instruct the CID to print and dispense the key safe code image.
17 . The method of claim 15 , further comprising, at the end of a rental,
the CSR transmitting further data to and receiving further data from the customer via the CSR apparatus and CID,
the CSR entering instructions into an input device of the CSR apparatus to instruct the CID to print and dispense a rental receipt,
a transmission device of the CSR apparatus transmitting the instructions to a receiver device of the CID to initiate printing of the receipt by the printer of the CID and dispensing of the receipt to be manually retrievable by the customer.
18 . The method of claim 17 , further comprising
the printer printing a key safe code image onto the receipt,
the scanner of the key safe reading the key safe code image placed proximate to the scanner, and
a locked locker of the key safe unlocking when the scanner reads the key safe code image to permit the customer to return the key device to the unlocked locker.
19 . A method of renting a vehicle and providing a rental customer with a key device for access to the vehicle via a customer CID remotely located from a customer service representative (CSR) comprising:
the CSR using the CSR apparatus to transmit data to the customer through the CID and to receive data from the customer through the CID;
the CSR entering instructions into an input device of the CSR apparatus to instruct the CID to print and dispense an alphanumeric key safe code;
a transmission device of the CSR apparatus transmitting the instructions to a receiver device of the CID to initiate printing of the key safe code onto a substrate by a printer of the CID and dispensing of the substrate with the key safe code printed thereon; and
a locked locker of a key safe located proximate to the CID unlocking when the key safe code is received by an input device of the key safe, the locker containing a key device to the vehicle, to make the key device available to the customer.
20 . A method of renting a vehicle and providing a rental customer with a key device for access to the vehicle via a customer CID remotely located from a customer service representative (CSR) comprising:
the CSR using the CSR apparatus to transmit data to the customer through the CID and to receive data from by the customer through the CID;
the CSR entering instructions into an input device of the CSR apparatus to instruct the CID to print and dispense a vehicle rental contract;
a transmission device of the CSR apparatus transmitting the instructions to a receiver device of the CID to initiate printing of the contract by a printer of the CID and dispensing of the contract; and
an on-site agent providing a key device for the vehicle to the customer upon receipt of the contract.
21 . A method of renting a vehicle and providing a rental customer with a key card for access to the vehicle via a customer interface device (CID) remotely located from a customer service representative (CSR) comprising:
the CSR using the CSR apparatus to transmit data to the customer through the CID and to receive data from the customer through the CID;
the CSR entering instructions into an input device of the CSR apparatus to instruct the CID to dispense a key card configured to unlock the vehicle;
a transmission device of the CSR apparatus transmitting the instructions to a receiver device of the CID to initiate dispensing of the key card from a card dispensing device of the CID; and
a device of the vehicle detecting the key card to provide the customer access to the vehicle.
22 . The method of claim 21 , further comprising
a card reader in the CID reading data from the key card and transmitting the key card data to the CSR apparatus, and
the CSR inputting the key card data into a remotely located activation system to remotely activate a key card detector of the vehicle to unlock the vehicle when the key card detector detects the key card.