MANAGING ENCRYPTION KEYS

1 . A method to manage encryption keys, the method comprising:

obtaining data including a private key;

determining that the data cannot be read according to a first format by attempting to read the data in the first format;

in response to determining that the data cannot be read according to the first format, accessing the private key by reading the data according to a second format different from the first format; and

converting the data from the second format to a third format.

2 . A method as defined in claim 1 , wherein the third format is the first format.

3 . A method as defined in claim 1 , further comprising:

receiving a second data;

determining that the second data does not include a private key; and

in response to determining that the second data does not include a private key, presenting a message indicating that the second data does not include a private key.

4 . A method as defined in claim 3 , wherein the second data is a file containing a digital certificate.

5 . A method as defined in claim 1 , further comprising storing the private key in the third format.

6 . A method as defined in claim 1 , further comprising storing the converted file in a data store.

7 . An apparatus comprising:

a format detector to:

attempt to read a private key from a file according to a first file format;

determine that the private key cannot be read in the first file format;

after attempting to read the private key from the file according to the first file format, attempt to read the private key from the file according to a second file format; and

determine that the file is encoded according to the second format based on attempting to read the private key from the file according to the second file format; and

a format converter to convert the file from the first file format to a third file format.

8 . An apparatus as defined in claim 7 , further comprising an upload receiver to receive the file.

9 . An apparatus as defined in claim 7 , wherein the format converter is further to store the file in a data store.

10 . An apparatus as defined in claim 9 , further comprising a real user monitor to:

receive an encrypted communication directed from a first computing device to a second computing device;

access the data store to retrieve the private key; and

decrypt the encrypted communication using the private key.

11 . An apparatus as defined in claim 10 , wherein the real user monitor is associated with a business service management system.

12 . An apparatus as defined in claim 10 , further comprising a decryption monitor to:

determine that decrypting the encrypted communication using the private key resulted in failure;

in response to the failure, determine that a private key for the second computing device is not stored in the data store; and

in response to determining that the private key for the second computing device is not stored in the data store, indicating that the decryption failed because the private key is missing.

13 . A tangible computer readable medium storing instructions that, when executed, cause a machine to:

receive a file containing a private key;

convert the private key from a first format to a second format;

store the private key in a data store;

attempt to decrypt communications received from a network using the stored private key; and

determine an error rate based on the attempt to decrypt communications.

14 . A tangible computer readable medium as defined in claim 13 , wherein the instructions cause the machine to determine an error rate by determining a percentage of decryptions that result in failure.

15 . A tangible computer readable medium as defined in claim 14 , wherein the error rate is at least one of a missing private key error rate, a missing handshake error rate, an unsupported encryption algorithm error rate, and a cache timeout error rate.