Automated mobile intelligent communication processing system
View Patent ↗A system and method for providing enhanced information to a mobile communication device regarding a calling device is described. The system and method includes receiving an incoming call request at a mobile communication device including the identifier of the calling device. An information request is then formulated including the identifier of the calling device. The information request is transmitted from the mobile communication device to the query processing center via a data communication channel. A response is then obtained from the data processing center and transmitted to the mobile phone via the data communication channel. The response received from the data processing center includes the requested information related to the calling device.
1. A method of providing enhanced information to a mobile communication device regarding a calling device wherein the mobile communication device receives the identifier of a calling device, the method comprising:
receiving a request for information from a mobile communication device over a communication channel, the request including an identifier of a calling device;
accessing a local database and obtaining information related to the request using the identifier of the calling device;
determining whether additional information is required from one or more remote third party data sources;
requesting information related to the request from the one or more remote third party data sources if additional information is required;
receiving response information from the one or more remote third party data sources;
correlating the response information from the third party data sources with information retrieved from the local database to generate a response to the request for information from the mobile communication device; and
transmitting the response to the request for information to the mobile communication device via the communication channel.
2. The method of claim 1 wherein the communication channel is a data communication channel.
3. The method of claim 1 wherein the step of requesting information from the one or more remote third party data sources is not performed if information related to the request is available in the local database.
4. The method of claim 1 further comprising:
storing the correlated response information in the local database; and
providing the correlated information from the local database in response to a subsequent request for information related to the calling device.
5. An automated mobile intelligent call processing device comprising:
a telephony controller configured to receive an incoming call request from a calling device;
an application programming interface (API) module configured to obtain notification of the incoming call request including the identifier of the calling device, and to generate and forward the notification;
a data controller configured to establish and maintain communication via a communication channel;
a query module coupled to the data controller and configured to receive the notification from the API module, to formulate an information request including the identifier of the calling device, to establish a connection with the data controller to transmit the information request via the communication channel and to receive the obtained requested information via the communication channel, the obtained requested information including customized information related to the calling device;
an off-call query module coupled to the query module and configured to
receive the identifier of the calling device from the query module if the data communication channel was unavailable for transmitting the information request,
monitor the communication channel for availability,
transmit the information request via the communication channel when the communication channel becomes available,
receive the requested information via the communication channel, and
create an entry in a caller information data store on the device using the requested information received via the communication channel; and
a display selector module configured to
display information related to a calling party on the device,
access the entry in the caller information data store, and
display caller information from the entry on the display of the device the next time an incoming call request is received at the device from the calling device.
6. The device of claim 5 wherein the communication channel is a data communication channel.
7. An automated mobile intelligent call processing device comprising:
a telephony controller configured to receive an incoming call request from a calling device;
an application programming interface (API) module configured to obtain notification of the incoming call request including the identifier of the calling device, and to generate and forward the notification;
a data controller configured to establish and maintain communication via a communication channel;
a query module coupled to the data controller and configured to receive the notification from the API module, to formulate an information request including the identifier of the calling device, to establish a connection with the data controller to transmit the information request via the communication channel and to receive the obtained requested information via the communication channel, the obtained requested information including customized information related to the calling device;
an off-call query module coupled to the query module and configured to
receive the identifier of the calling device from the query module if the data communication channel was unavailable for transmitting the information request,
monitor the communication channel for availability,
transmit the information request via the communication channel when the communication channel becomes available,
receive the requested information via the communication channel, and
create a contact list entry associated with the calling device on the device using the requested information received via the data communication channel; and
a display selector module configured to
display information related to a calling party on the device,
access the contact list entry, and
display caller information from the contact list entry on the display of the device the next time an incoming call request is received at the device from the calling device.
8. An automated mobile intelligent call processing system comprising:
a storage device for storing records associated with multiple identifiers;
an information gateway module coupled to the storage device and configured to receive a request for information from a mobile communication device over a communication channel, the request including an identifier of a calling device;
an information application module coupled to the storage device and configured to receive the identifier from the information gateway module, to access the storage device to obtain the requested information, to make a determination whether to access additional information from at least one third party data server, and to access the at least one third party data server if the information application module determines that additional information is necessary to satisfy the request for information, wherein the information application module is configured to correlate the information from the storage device and the additional information from the at least one third party data server to generate the requested information; and
a communication module coupled to the information application module and configured to transmit the requested information relating to the calling device via the communication channel.
9. The system of claim 8 wherein the communication channel is a data communication channel.
10. The system of claim 8 wherein the information application module is configured to access the at least one third party data server if the information request is not available in the storage device.
11. The system of claim 8 wherein the information application module is configured to store the correlated information in the storage device and to provide the correlated information from the storage device in response to a subsequent request for information related to the calling device.
12. A method of providing enhanced information to a mobile device regarding a party to a communication with the mobile communication device, the method comprising:
receiving a request for information from a mobile device over a communication channel, the request including an identifier of a contact for whom information is desired;
accessing a local database and obtaining information related to the contact using the identifier from the request;
determining whether additional information is required from one or more remote third party data sources;
requesting information related to the contact from the one or more remote third party data sources if additional information is required;
receiving response information from the one or more remote third party data sources;
correlating the response information from the one or more remote third party data sources with information retrieved from the local database to generate a response to the request for information from the mobile device; and
transmitting the response to the request for information to the mobile device via the data communication channel.
13. The method of claim 12 wherein the communication channel is a data channel.
14. The method of claim 12 wherein the step of requesting information from the one or more remote third party data sources is not performed if information related to the request is available in the local database.
15. The method of claim 12 further comprising:
storing the correlated response information in the local database; and
providing the correlated information from the local database in response to a subsequent request for information related to the calling device.