System and method for prioritizing message transcriptions
View Patent ↗Systems, methods, and computer-readable storage media for managing transcription resources. A system practicing the method retrieves a class of service for a subscriber recipient of a message deposited at a first server for transcription by a second server, determines a probability of near-term access of the message by the subscriber, assigns a weight to the message based on the class of service and the probability of the near-term access, and transcribes, at the second server, the message based on the weight. Classes of service can include a real-time class of service and/or one or more non-real-time class of service. The probability of near-term access can be based on subscriber presence, subscriber receipt of a new message notification, historical statistics of subscriber message access times, message urgency, and other message metadata. A channel manager can manage a finite number of channels between the first and second servers.
1. A method comprising:
retrieving a class of service of a message deposited at a first server for transcription by a second server, wherein the class of service is based on a subscriber class of a recipient of the message;
calculating, using historical statistics, an average time between reception of a new message and transcription access;
determining a probability of access of the message by the recipient within a time period smaller than the average time;
assigning a weight to the message based on the class of service and the probability of access; and
transcribing, at the second server, the message based on the weight.
2. The method of claim 1 , wherein the class of service is one of real-time transcription and non-real time transcription.
3. The method of claim 2 , wherein the non-real time transcription class of service is one of a preference for short wait time and no preference.
4. The method of claim 1 , wherein determining the probability of access is based on one of recipient presence, receipt of a new message notification by the recipient, message urgency, message parameters, and other message metadata.
5. The method of claim 1 , further comprising, via a channel manager, managing a finite number of channels between the first server and the second server.
6. The method of claim 5 , wherein the channel manager reserves a first portion of the finite number of channels for real-time transcription and a second portion of the finite number of channels for non-real-time transcription.
7. The method of claim 6 , wherein excess transcriptions overflow in one of the following ways: from the first portion to the second portion and from the second portion to the first portion.
8. The method of claim 1 , further comprising, via a queue manager, placing the message in a transcription queue based on one of the class of service, the probability of access, and feedback from a transcription event handler.
9. The method of claim 8 , wherein the queue manager performs one of initial queue assignment, queue reassignment, and message removal from queue.
10. The method of claim 1 , wherein the second server is remote from the first server.
11. The method of claim 1 , wherein the first server and the second server are a single server.
12. A system comprising:
a processor; and
a computer-readable storage medium having instructions stored which, when executed by the processor, cause the processor to perform operations comprising:
retrieving a class of service of a message deposited at a first server for transcription by a second server, wherein the class of service is based on a subscriber class of a recipient of the message;
calculating, using historical statistics, an average time between reception of a new message and transcription access;
determining a probability of access of the message by the recipient within a time period smaller than the average time;
assigning a weight to the message based on the class of service and the probability of access; and
transcribing, at the second server, the message based on the weight.
13. The system of claim 12 , wherein the class of service is one of real-time transcription and non-real time transcription.
14. The system of claim 13 , wherein the non-real time transcription class of service is one of a preference for short wait time and no preference.
15. The system of claim 12 , wherein determining the probability of access is further based on one of recipient presence, receipt of a new message notification by the recipient, message urgency, message parameters, and other message metadata.
16. A computer-readable storage device having instructions stored which, when executed by a computing device, cause the computing device to perform operations comprising:
retrieving a class of service of a message deposited at a first server for transcription by a second server, wherein the class of service is based on a subscriber class of a recipient of the message;
calculating, using historical statistics, an average time between reception of a new message and transcription access;
determining a probability of access of the message by the recipient within a time period smaller than the average time;
assigning a weight to the message based on the class of service and the probability of access; and
transcribing, at the second server, the message based on the weight.
17. The computer-readable storage device of claim 16 , the computer-readable storage device having additional instructions stored which result in further operations comprising, via a channel manager, managing a finite number of channels between the first server and the second server.
18. The computer-readable storage device of claim 17 , wherein the channel manager reserves a first portion of the finite number of channels for real-time transcription and a second portion of the finite number of channels for non-real-time transcription.
19. The computer-readable storage device of claim 18 , wherein excess transcriptions overflow in one of the following ways: from the first portion to the second portion and from the second portion to the first portion.
20. The computer-readable storage device medium of claim 16 , the computer-readable storage device having additional instructions stored which result in further operations comprising, via a queue manager, placing the message in a transcription queue based on one of the class of service, the probability of access, and feedback from a transcription event handler.