Systems and methods of forwarding communication requests based on handling instructions in an internet protocol environment
View Patent ↗A IP telephony service allows customers to form user groups. Each user group can include multiple members, each of whom have their own telephony device. When a member of a user group sends an outgoing communication from one of the telephony devices associated with the user group, the service obtains communication handling instructions for the user group. The outgoing communication is then processed in accordance with the handling instructions. This could include sending copies of the outgoing communication to the telephony devices of other members of the user group. This could also include sending the outgoing communication with an origination identifier associated with the user group, rather than an origination identifier associated with the member's telephony device.
1. A method of processing communication requests based on handling instructions in an Internet Protocol (IP) environment, comprising:
receiving an outgoing communication request, for a communication directed to one or more members outside of a user group, that originates from a communications device of a first member of the user group;
obtaining predetermined communication handling instructions, that are registered with an IP telephony service provider, for the user group based on an identifier associated with the user group, wherein the predetermined communication handling instructions indicate how outgoing communications that originate from members of the user group are handled; and
attempting to transmit the communication request, for the communication directed to the one or more members outside of the user group, based on the obtained predetermined communication handling instructions, wherein
the outgoing communication request is a request to deliver an SMS message that responds to an SMS message received by the first member of the group,
the predetermined communication handling instructions specify whether other members of the group will receive a copy of the reply SMS message, and
delivery of the SMS message is attempted based on the predetermined communication handling instructions.
2. The method of claim 1 , wherein the outgoing communication request further includes a request to deliver an original SMS message, wherein the predetermined communication handling instructions specify the origination identifier to be used for SMS messages that originate from the first member of the group, and wherein the attempting step comprises attempting to deliver the SMS message with the origination identifier specified in the predetermined communication handling instructions.
3. The method of claim 2 , wherein the predetermined communication handling instructions indicate that SMS messages originating from the first member of the group indicate an origination identifier associated with the user group.
4. The method of claim 2 , wherein the predetermined communication handling instructions indicate that SMS messages originating from the first member of the group indicate an origination identifier associated with the first member of the group.
5. The method of claim 1 , wherein the outgoing communication request further includes a request to deliver an original SMS message, wherein the predetermined communication handling instructions specify whether other members of the group will receive a copy of the SMS message, and wherein the attempting step comprises attempting to deliver the SMS message based on the predetermined communication handling instructions.
6. The method of claim 5 , wherein the predetermined communication handling instructions indicate that a copy of the SMS message is to be sent to all members of the user group.
7. The method of claim 5 , wherein the predetermined communication handling instructions indicate that a copy of the SMS message is to be sent to a subset of all members of the group.
8. The method of claim 1 , wherein the predetermined communication handling instructions specify the origination identifier to be used for SMS messages that respond to incoming SMS messages received by members of the group, and wherein the attempting step comprises attempting to deliver the SMS message with the origination identifier specified in the predetermined communication handling instructions.
9. The method of claim 8 , wherein the predetermined communications handling instructions indicate that SMS messages that reply to an SMS message received by the first member of the group indicate an origination identifier associated with the user group.
10. The method of claim 8 , wherein the predetermined communications handling instructions indicate that SMS messages that reply to an SMS message received by the first member of the group indicate an origination identifier associated with the first member of the group.
11. The method of claim 1 , wherein the predetermined communication handling instructions indicate that a copy of the reply SMS message is to be sent to all members of the user group.
12. The method of claim 1 , wherein the predetermined communication handling instructions indicate that a copy of the reply SMS message is to be sent to a subset of all members of the group.
13. The method of claim 1 , wherein the IP telephony service provider obtains the predetermined communication handling instructions from a database in the IP telephony service provider using the identifier associated with the user group.
14. The method of claim 1 , wherein the predetermined communication handling instructions reflect instructions for transmitting the communication request to a predetermined subset of the user group.
15. A system for processing communication requests based on handling instructions in an Internet Protocol (IP) environment, comprising:
means for receiving an outgoing communication request, for a communication directed to one or more members outside of a user group, that originates from a communications device of a first member of the user group;
means for obtaining predetermined communication handling instructions, that are registered with an IP telephony service provider, for the user group based on an identifier associated with the user group, wherein the predetermined communication handling instructions indicate how outgoing communications that originate from members of the user group are handled; and
means for attempting to transmit the communication request, for the communication directed to the one or more members outside of the user group, based on the obtained predetermined communication handling instructions, wherein
the outgoing communication request is a request to deliver an SMS message that responds to an SMS message received by the first member of the group,
the predetermined communication handling instructions specify whether other members of the group will receive a copy of the reply SMS message, and
delivery of the SMS message is attempted based on the predetermined communication handling instructions.
16. A system for processing communication requests based on handling instructions in an Internet Protocol (IP) environment, comprising:
a memory; and
at least one processor configured to:
receive an outgoing communication request, for a communication directed to one or more members outside of a user group, that originates from a communications device of a first member of the user group;
obtain predetermined communication handling instructions, that are registered with an IP telephony service provider, for the user group based on an identifier associated with the user group, wherein the predetermined communication handling instructions indicate how outgoing communications that originate from members of the user group are handled; and
attempt to transmit the communication request, for the communication directed to the one or more members outside of the user group, based on the obtained predetermined communication handling instructions, wherein
the outgoing communication request is a request to deliver an SMS message that responds to an SMS message received by the first member of the group,
the predetermined communication handling instructions specify whether other members of the group will receive a copy of the reply SMS message, and
delivery of the SMS message is attempted based on the predetermined communication handling instructions.