IP Library Patent Application 12847329
Patent Application
App. No. 12/847,329

METHODS AND SYSTEMS FOR PROVIDING A COMMUNICATION MANAGER FOR WIRELESS WIRELINE CONVERGED TELECOMMUNICATION SERVICES RELATED APPLICATION

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Quick Facts
Patent No.
US None
App. No.
12/847,329
Abstract

Systems and methods are disclosed for providing a communication manager. The disclosed systems and methods may include receiving a request for a communication service. Furthermore, the disclosed systems and methods may include determining, from a plurality of servers based on the request, a first server capable of servicing the request and transmitting the request to the first server.

Claims (40)

1 . A method for managing telecommunication services, the method comprising:

employing at least one processor to execute computer executable instructions stored in memory to perform acts comprising:

providing a user interface to a first end use device for management of a plurality of converged wireless and wireline telecommunication services, wherein the user interface is same or substantially the same as at least one other user interface provided to at least one other end use device, wherein the first end use device employs a first subset of interface form factors, and the at least one other end use device employs at least one other subset of interface form factors that is different from the first subset; and

selecting, from a plurality of servers, at least a first server capable of servicing a request for a telecommunication service to be provided to the first end use device via the user interface, based at least in part on type of the telecommunication service requested.

2 . The method of claim 1 , wherein at least one of the providing the user interface or the selecting, from the plurality of servers, the at least the first server is performed on the first end use device.

3 . The method of claim 1 , wherein at least one of the providing the user interface or the selecting, from a plurality of servers, the at least the first server is performed on a communication management server remote from the first end use device.

4 . The method of claim 1 , further comprising:

receiving, via the user interface, a permission code, which facilitates allowing one or more other end use devices and one or more associated other users to obtain information associated with the first end use device, comprising information relating to presence of the first end use device on a communication network or physical location of the first end use device; and

setting the permission code.

5 . The method of claim 1 , further comprising:

identifying the telecommunication service as relating to location of end use devices;

selecting, from a plurality of servers, the at least a first server that is a location application server; and

transmitting the request to the location application server to facilitate presenting, via the user interface, information relating to presence of a specified end use device on a communication network or physical location of the specified end use device.

6 . The method of claim 5 , further comprising:

receiving a confirmation that the request has been received by the at least the first server; and

transmitting the confirmation to the first end use device.

7 . The method of claim 1 , wherein the request for the telecommunication service further comprises at least one of a messaging request, a call log request, an advanced call routing features request, a Voice over Internet Protocol (VoIP) request, a location request, a ring tone request, a video tone request, a personal information request, or a presence information request.

8 . The method of claim 1 , wherein the selecting, from the plurality of servers, the at least the first server further comprises selecting, from the plurality of servers, at least two of a messaging application server, a call log application server, an advanced call routing feature application server, a Voice over Internet Protocol (VoIP) application server, a location application server, a ring tone application server, a video tone application server, or a personal information server.

9 . A system that facilitates management of communication services, the system comprising:

a memory storage that is configured to store and maintain a database; and

at least one processing unit coupled to the memory storage, wherein the at least one processing unit is configured to:

present a user interface to a first end use device for management of a plurality of converged wireless and wireline telecommunication services, wherein the user interface is same or substantially the same as at least one other user interface provided to at least one other end use device, wherein the first end use device employs a first subset of interface form factors, and the at least one other end use device employs at least one other subset of interface form factors that is different from the first subset; and

identify, from a plurality of servers, at least a first server capable of servicing a request for a telecommunication service to be provided to the first end use device via the user interface, based at least in part on type of the telecommunication service requested.

10 . The system of claim 9 , wherein at least one of the memory storage or the at least one processing unit are located on the first end use device.

11 . The system of claim 9 , wherein at least one of the memory storage or the at least one processing unit are located on a communication management server remote from the first end use device.

12 . The system of claim 9 , wherein at least one of the memory storage or the at least one processing unit is further configured to present the user interface to the first end use device to facilitate integration, via the user interface, of two or more applications relating to two or more of the plurality of converged wireless and wireline telecommunication services in an address book associated with the first end use device.

13 . The system of claim 9 , wherein the at least one processing unit further being configured to:

present a presence icon in the user interface;

receive a location request relating to identification of location of a specified end use device in response to an interaction associated with the presence icon in the user interface; and

engage a session with a location application server to facilitate the identification of the location of the specified end use device to facilitate providing a physical location of the specified end use device to the first end use device via the user interface.

14 . The system of claim 9 , wherein the at least one processing unit is further configured to receive at least one of a messaging request, a call log request, an advanced call routing features request, a Voice over Internet Protocol (VoIP) request, a location request, a ring tone request, a video tone request, a personal information request, or a presence information request.

15 . The system of claim 9 , wherein the at least one processing unit is further configured to identify, from the plurality of servers, at least two of a messaging application server, a call log application server, an advanced call routing feature application server, a Voice over Internet Protocol (VoIP) application server, a location application server, a ring tone application server, a video tone application server, or a personal information server.

16 . A computer program product, comprising:

a computer-readable medium comprising code for:

providing a user interface to a first end use device for management of a plurality of converged wireless and wireline telecommunication services, wherein the user interface is same or substantially the same as at least one other user interface provided to at least one other end use device, wherein the first end use device employs a first subset of interface form factors, and the at least one other end use device employs at least one other subset of interface form factors that is different from the first subset; and

identifying, from a plurality of servers, at least a first server capable of servicing a request for a telecommunication service to be provided to the first end use device via the user interface, based at least in part on type of the telecommunication service requested.

17 . The computer program product of claim 16 , wherein at least one of providing the user interface or identifying, from a plurality of servers, at least a first server are performed on an end use device.

18 . The computer program product of claim 16 , wherein at least one of providing the user interface or identifying, from a plurality of servers, at least a first server are performed on a communication management server remote from an end use device.

19 . The computer program product of claim 16 , wherein request comprising at least one of a messaging request, a call log request, an advanced call routing features request, a Voice over Internet Protocol (VoIP) request, a location request, a ring tone request, a video tone request, a personal information request, or a presence request.

20 . The computer program product of claim 16 , wherein identifying, from the plurality of servers, further comprises identifying, from a plurality of servers, at least two of a messaging application server, a call log application server, an advanced call routing feature application server, a Voice over Internet Protocol (VoIP) application server, a location application server, a ring tone application service, a video tone application server, or a personal information server.

Assignments (5)
RELEASE OF SECURITY INTEREST Recorded Sep 25, 2017
From: SILICON VALLEY BANK
To: SHORETEL, INC.
Reel/Frame 043993/0430 →
SECURITY INTEREST Recorded Oct 23, 2014
From: SHORETEL, INC.
To: SILICON VALLEY BANK
Reel/Frame 034038/0741 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Nov 15, 2011
From: AT&T INTELLECTUAL PROPERTY I, L.P.
To: SHORETEL, INC.
Reel/Frame 027231/0227 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Aug 16, 2011
From: AT&T DELAWARE INTELLECTUAL PROPERTY, INC.
To: AT&T INTELLECTUAL PROPERTY I, L.P.
Reel/Frame 026758/0148 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Jul 30, 2010
From: O'NEIL, DOUGLAS R.; CRISP, GREGORY M.
To: AT&T INTELLECTUAL PROPERTY I, L.P.
Reel/Frame 024768/0735 →