Loop mail processing
Methods to solve the costly “loop mail” problem (FIG. 4, 464 ) in automated sorting and delivery of mail pieces are disclosed. Loop mail is detected, and marked as such (FIG. 7, 738 ), in an automated reject encoding machine (REM) (FIGS. 9 - 10 ). In one case, loop mail is detected where a new image of a returned mail piece is captured ( 702 ), a new destination address is read ( 720 ), and the new address does not match the bar code on the piece ( 732 ), suggesting that the previous address resolution was erroneous. The bar code is over-labeled ( 734 ) and replaced with the new postal code ( 736 ). The mail piece is marked with a loop mail indicator ( 738 ), and then returned for automated DBCS sortation ( 740 ). The loop mail indicator ( 810 ) indicates that the piece has already gone around the sorting and attempted delivery loop at least once, and is used to prevent recurrence ( 704, 710 ).
1. A method for processing a mailpiece returned as undeliverable, the method comprising the steps of:
receiving the returned mailpiece into a reject encoding machine;
in the reject encoding machine, automatically performing the following steps under software control—
capturing a digital image of the returned mailpiece;
inspecting the captured digital image to determine whether the mailpiece bears a predetermined machine-readable loop mode indicator;
if the mailpiece does not bear a loop mode indicator, reading a new destination address of the mailpiece based on the captured digital image;
if the new destination address is resolvable, determining whether or not a destination barcode on the mailpiece is readable;
if the destination barcode is readable, determining whether the new destination address matches the destination barcode; and
if the new address matches the destination barcode—
over-labeling the mailpiece so as to cover an existing barcode label;
marking the mailpiece for manual handling only; and
directing the mailpiece to manual handling.
2. The method according to claim 1 and further comprising, in the reject encoding machine, automatically performing the following steps under software control:
if the mailpiece bears a machine-readable loop mode indicator, over-labeling the mailpiece so as to cover an existing barcode label;
marking the mailpiece for manual handling only; and
directing the mailpiece to manual handling.
3. The method according to claim 1 and further comprising, in the reject encoding machine, automatically performing the following steps under software control:
if the new address does not match the destination barcode—
over-labeling a POSTNET clear zone of the mailpiece,
printing a new postal code on to the mailpiece responsive to the new address;
marking the mailpiece with a machine-readable loop mail indicator; and
transferring the mailpiece to an automated DBCS sorting process.
4. The method according to claim 1 and further comprising, in the reject encoding machine, automatically performing the following steps under software control:
if the destination barcode is not readable and an ID tag is not present on the mailpiece or is not readable,—
over-labeling a front side of the mailpiece;
printing a new postal code on to the mailpiece responsive to the new address;
marking the mailpiece with a machine-readable loop mail indicator; and
transferring the mailpiece to an automated DBCS sorting process.
5. A method for processing a mailpiece returned as undeliverable, the method comprising the steps of:
receiving the returned mailpiece into a reject encoding machine;
in the reject encoding machine, automatically performing the following steps under software control—
capturing a digital image of the returned mailpiece;
inspecting the captured digital image to determine whether the mailpiece bears a predetermined machine-readable loop mode indicator;
if the mailpiece does not bear a loop mode indicator, reading a new destination address of the mailpiece based on the captured digital image;
if the new destination address is resolvable, determining whether or not a destination barcode on the mail piece is readable;
if the destination barcode is readable, determining whether the new destination address matches the destination barcode; and
if the new address matches the destination barcode—
over-labeling the mailpiece so as to cover an existing barcode label;
marking the mailpiece for manual handling only; and
directing the mailpiece to manual handling; and,
in the reject encoding machine, automatically performing the following steps under software control:
if the destination barcode is not readable but the ID tag is readable—
reading the ID tag to acquire a unique identifier of the mailpiece;
accessing a database (ICS) to determine whether a last-assigned postal code associated with the unique identifier is available;
acquiring the last-assigned postal code from the database;
determining whether the new destination address matches the last-assigned postal code; and
if the new destination address matches the last-assigned postal code—
over-labeling the mailpiece so as to cover an existing barcode label;
marking the mailpiece for manual handling only; and
directing the mailpiece to special manual handling for loop mail.
6. A method for processing a mailpiece returned as undeliverable, the method comprising the steps of:
receiving the returned mailpiece into a reject encoding machine;
in the reject encoding machine, automatically performing the following steps under software control—
capturing a digital image of the returned mailpiece;
inspecting the captured digital image to determine whether the mailpiece bears a predetermined machine-readable loop mode indicator;
if the mailpiece does not bear a loop mode indicator, reading a new destination address of the mailpiece based on the captured digital image;
if the new destination address is resolvable, determining whether or not a destination barcode on the mailpiece is readable;
if the destination barcode is readable, determining whether the new destination address matches the destination barcode; and
if the new address matches the destination barcode—
over-labeling the mailpiece so as to cover an existing barcode label;
marking the mailpiece for manual handling only;
directing the mailpiece to manual handling;
and, in the reject encoding machine, automatically performing the following steps under software control:
if the destination barcode is not readable but the ID tag is readable—
reading the ID tag to acquire a unique identifier of the mailpiece;
accessing a database (ICS) to determine whether a last-assigned postal code associated with the unique identifier is available; and
if the last-assigned postal code is not available—
over-labeling a POSTNET clear zone of the mailpiece,
printing a new postal code on to the mailpiece responsive to the new destination address;
marking the mailpiece with a machine-readable loop mail indicator; and
transferring the mailpiece to an automated DBCS sorting process.
7. A method for processing a mailpiece returned as undeliverable, the method comprising the steps of:
receiving the returned mailpiece into a reject encoding machine;
in the reject encoding machine, automatically performing the following steps under software control—
capturing a digital image of the returned mailpiece;
inspecting the captured digital image to determine whether the mailpiece bears a predetermined machine-readable loop mode indicator;
if the mailpiece does not bear a loop mode indicator, reading a new destination address of the mailpiece based on the captured digital image;
if the new destination address is resolvable, determining whether or not a destination barcode on the mail piece is readable;
if the destination barcode is readable, determining whether the new destination address matches the destination barcode; and
if the new address matches the destination barcode—
over-labeling the mailpiece so as to cover an existing barcode label;
marking the mailpiece for manual handling only;
directing the mailpiece to manual handling; and,
in the reject encoding machine, automatically performing the following steps under software control:
if the destination barcode is not readable but the ID tag is readable—
reading the ID tag to acquire a unique identifier of the mailpiece;
accessing a database (ICS) to determine whether a last-assigned postal code associated with the unique identifier is available;
acquiring the last-assigned postal code from the database;
determining whether the destination address matches the last-assigned postal code;
and if the destination address does not match the last-assigned postal code—
updating the database with the new destination address;
over-labeling a POSTNET clear zone of the mailpiece,
printing a new postal code on to the mailpiece responsive to the new address;
marking the mailpiece with a machine-readable loop mail indicator; and
transferring the mailpiece to an automated DBCS sorting process.
8. A method for processing a mailpiece returned as undeliverable, the method comprising the steps of:
receiving the returned mailpiece into a reject encoding machine;
in the reject encoding machine, automatically performing the following steps under software control—
capturing a digital image of the returned mailpiece;
inspecting the captured digital image to determine whether the mailpiece bears a predetermined machine-readable loop mode indicator;
if the mailpiece does not bear a loop mode indicator, reading a new destination address of the mailpiece based on the captured digital image;
if the new destination address is resolvable, determining whether or not a destination barcode on the mailpiece is readable;
if the destination barcode is readable, determining whether the new destination address matches the destination barcode; and
if the new address matches the destination barcode—
over-labeling the mailpiece so as to cover an existing barcode label;
marking the mailpiece for manual handling only;
directing the mailpiece to manual handling; and
wherein said determining whether the destination address matches the last-assigned postal code consists of applying a selected one of predetermined matching criteria that include an exact match, a carrier route level match, and a 5-digit ZIP code match.
9. A reject encoding machine for mail processing comprising:
a digital camera arranged for image capture of at least one side of a mailpiece;
a labeler arranged for applying a label to a mailpiece;
a printer or sprayer for marking on a mailpiece;
a processor coupled to the camera, the labeler and the printer or spray; and
a memory accessible to the processor and storing computer software, the software executable in the processor and configured for—
inspecting the captured digital image to determine whether the mailpiece bears a machine-readable loop mode indicator;
if the mail piece does not bear a loop mode indicator, reading a new destination address of the mailpiece based on the captured digital image;
if the new destination address is resolvable, determining whether or not a destination barcode on the mailpiece is readable;
if the destination barcode is readable, determining whether the new destination address matches the destination barcode; and
if the new address matches the destination barcode—
controlling the labeler to over-label the mailpiece so as to cover an existing barcode label; and
controlling the printer or sprayer to mark the mailpiece for manual handling.
10. The reject encoding machine according to claim 9 and wherein the software stored in the memory is further configured to control the processor to implement the steps of:
if the mail piece bears a loop mode indicator—
over-labeling the mailpiece so as to cover an existing barcode label;
marking the mailpiece for manual handling only; and
directing the mailpiece to manual handling.
11. The reject encoding machine according to claim 9 and wherein the software stored in the memory is further configured to control the processor to implement the steps of:
if the new address does not match the destination barcode—
over-labeling a POSTNET clear zone of the mailpiece,
printing a new postal code on to the mailpiece responsive to the new address;
marking the mailpiece with a predetermined loop mail indicator; and
transferring the mailpiece to an automated DBCS sorting process.
12. The reject encoding machine of claim 9 and further comprising a barcode reader arranged to read an ID Tag on a back side of a mailpiece and coupled to the processor; and wherein
the software stored in the memory is further configured for, if the barcode is not readable and an ID tag is not present on the back side of the mailpiece or is not readable—
over-labeling a front side of the mailpiece;
printing a new postal code on to the mailpiece responsive to the new address;
marking the mailpiece with a predetermined loop mail indicator; and
transferring the mailpiece to an automated DBCS sorting process.