Customizable library for information technology design and management using expert knowledge base
View Patent ↗A system for providing a customized library platform of informational elements, each pertaining to one or more of information technology disciplines, includes a database of informational elements, and first computer-implemented user interfaces usable to provide the customization and a second user interface usable to view the customized library platform. The IT disciplines span design, analysis, modeling and management across a wide spectrum of IT functions and includes levels of detail and viewpoints that accommodate multiple roles across IT, from very senior executives to low level engineers and programmers. The knowledge base allows organizations to model their knowledge relationships to fit their structures, processes and guidelines, by using a provided framework as a starting point. The intelligent knowledge base emphasizes specific practices that enhance the linkage of business to IT, which is a widely recognized gap across IT creating massive waste and inefficiency.
1. A method for providing a library platform, customized for use by a particular customer, of informational elements that each pertain to one or more of information technology analysis, modeling, design and management, comprising:
(a) creating a non-customized knowledge base, arranged in the form of discrete informational elements that each incorporate intellectual property describing an aspect of information technology analysis, modeling, design and/or management; in a data store, wherein information technology includes at least one element selected from the group comprising computer equipment, computer systems, computer processes, and computer infrastructure which support business activities within a company or other organization;
(b) defining a high-level framework in which a plurality of the discrete informational elements may be arranged;
(c) presenting an unpopulated data tree, having data connection points established according to the high-level framework, to a first user via a user interface implemented on a computer;
(d) in conjunction with presentation of the unpopulated data tree, presenting the informational elements of the knowledge base to the first user for customized selection and placement thereof on the tree, wherein selection and placement is based on characteristics, known to the first user, about an information technology system of a particular customer;
(e) in response to selection of a particular informational element, by the first user, from the knowledge base, facilitating the attachment of the selected informational element at a data connection point on the tree, thereby forming a tree node, such that the high-level framework provides semantic context for the selected informational element;
(f) presenting the updated tree to the first user;
(g) iteratively repeating steps (d), (e) and (f) until a library platform, comprising a fully-populated tree that is customized for use by the particular customer, is completed; and
(h) providing the completed library platform to the particular customer for use in one or more of designing, analysis, modeling and managing the information technology system of the customer, wherein the completed library platform includes a blueprint comprising a reference architecture and design pattern which define functionality and represent business requirements, wherein the blueprint enables an information technology transformation of the information technology by providing tailored transformation information.
2. The method of claim 1 , wherein providing the completed library platform to the particular customer includes presenting the completed library platform to a user, designated by the customer, via a user interface implemented on a computer.
3. The method of claim 2 , wherein the steps (d), (e) and (f) are carried out via a first user interface and step (h) is carried out via a second user interface.
4. The method of claim 1 , wherein creating the non-customized knowledge base includes incorporating at least twenty discrete informational problem domain elements in the arrangement.
5. The method of claim 4 , wherein creating the non-customized knowledge base includes incorporating at least 200 discrete informational problem domain elements in the arrangement.
6. The method of claim 4 , wherein creating the non-customized knowledge base includes incorporating a plurality of discrete informational support elements in the arrangement for each of a majority of the problem domain elements.
7. The method of claim 6 , wherein creating the non-customized knowledge base includes incorporating an average of at least three discrete informational support elements in the arrangement for each of the problem domain elements.
8. The method of claim 1 , wherein creating the non-customized knowledge base includes incorporating informational elements of different types.
9. The method of claim 8 , wherein at least some of the discrete informational elements are playbooks.
10. The method of claim 8 , wherein at least some of the discrete informational elements are documents.
11. The method of claim 8 , wherein at least some of the discrete informational elements are toolkits.
12. The method of claim 8 , wherein at least some of the discrete informational elements are templates.
13. The method of claim 8 , wherein at least some of the discrete informational elements are how-to guides for particular information technology analysis, modeling, design or management processes.
14. The method of claim 8 , wherein at least some of the discrete informational elements are illustrative examples of particular aspects of information technology analysis, modeling, design and management.
15. The method of claim 8 , wherein creating the non-customized knowledge base includes incorporating discrete informational element types that include at least two types selected from the following group: playbooks, documents, toolkits, templates, how-to guides and illustrative examples.
16. The method of claim 15 , wherein creating the non-customized knowledge base includes incorporating discrete informational element types that include at least three types selected from the following group: playbooks, documents, toolkits, templates, how-to guides and illustrative examples.
17. The method of claim 16 , wherein creating the non-customized knowledge base includes incorporating discrete informational element types that include at least four types selected from the following group: playbooks, documents, toolkits, templates, how-to guides and illustrative examples.
18. The method of claim 1 , wherein the high-level framework is implemented by arranging the tree, including at least some of the data connection points thereon, to correspond with an information technology program life cycle.
19. A non-transitory computer-readable medium containing a program for executing a method for providing a library platform, customized for use by a particular customer, of informational elements that each pertain to one or more of information technology analysis, modeling, design and management, the method comprising the following steps:
(a) storing, in a database, a collection of discrete informational elements that each incorporate intellectual property describing an aspect of information technology analysis, modeling, design and/or management, the informational elements collectively forming a non-customized knowledge base, wherein information technology includes at least one element selected from the group comprising computer equipment, computer systems, computer processes, and computer infrastructure which support business activities within a company or other organization;
(b) maintaining a high-level framework in which a plurality of the discrete informational elements may be arranged;
(c) presenting an unpopulated data tree, having data connection points established according to the high-level framework, to a first user via a user interface implemented on a computer;
(d) in conjunction with presentation of the unpopulated data tree, presenting the informational elements of the knowledge base to the first user for customized selection and placement thereof on the tree, wherein selection and placement is based on characteristics, known to the first user, about an information technology system of a particular customer;
(e) in response to selection of a particular informational element, by the first user, from the knowledge base, attaching the selected informational element at a data connection point on the tree, thereby forming a tree node, such that the high-level framework provides semantic context for the selected informational element;
(f) presenting the updated tree to the first user;
(g) iteratively repeating steps (d), (e) and (f) until a library platform, comprising a fully-populated tree that is customized for use by the particular customer, is completed; and
(h) producing one or more output files, whose content represents the completed library platform, for use by the particular customer for use in one or more of designing, analysis, modeling and managing the information technology system of the customer, wherein the completed library platform includes a blueprint comprising a reference architecture and design pattern which define functionality and represent business requirements, wherein the blueprint enables an information technology transformation of the information technology by providing tailored transformation information.
20. A system for providing a library platform, customized for use by a particular customer, of informational elements that each pertain to one or more of information technology analysis, modeling, design and management, comprising:
(a) a database containing a collection of discrete informational elements that each incorporate intellectual property describing an aspect of information technology analysis, modeling, design and/or management;
(b) a computer implementing a first user interface usable to customize a library platform, arranged in the form of a data tree that is segregated according to a high-level framework, for use by a particular customer, wherein the data tree is populated, using the first user interface, by iteratively selecting informational elements from the database and attaching the informational elements to the data tree at connection points such that the high-level framework provides semantic context for the selected informational elements, and wherein selection and attachment is carried out at least in part based on characteristics about an information technology system of the particular customer, wherein information technology includes at least one element selected from the group comprising computer equipment, computer systems, computer processes, and computer infrastructure which support business activities within a company or other organization; and
(c) a computer implementing a second user interface usable to view the customized library platform, in the form of the fully-populated data tree, such that the data tree provides semantic context to a user, designated by the customer, for the informational elements attached thereto, wherein the completed library platform includes a blueprint comprising a reference architecture and design pattern which define functionality and represent business requirements, wherein the blueprint enables an information technology transformation of the information technology by providing tailored transformation information.