Obtaining Notes for Software Objects
A computer-implemented method for obtaining notes for software objects includes: reproducing, in a customer computer system, a problem that has been detected in the customer computer system; performing a trace while reproducing the problem, the trace identifying at least one object in the customer computer system as being involved in reproducing the problem; identifying, from among multiple notes in a notes repository, at least a first note as applying to the identified object, the identified first note configured for implementation in the customer computer system; and presenting the identified first note in the customer computer system.
1 . A computer-implemented method for obtaining notes for software objects, the method comprising:
reproducing, in a customer computer system, a problem that has been detected in the customer computer system;
performing a trace while reproducing the problem, the trace identifying at least one object in the customer computer system as being involved in reproducing the problem; and
determining, using the computer system, whether any of multiple notes configured for implementation in the customer computer system apply to the identified object.
2 . The computer-implemented method of claim 1 , wherein the problem is detected in a production system in the customer computer system, wherein the customer computer system further includes a development system from which the production system was generated, and wherein the problem is reproduced in the development system.
3 . The computer-implemented method of claim 1 , wherein at least one first note is identified as applying to the identified object, further comprising presenting the at least one first note in the customer computer system.
4 . The computer-implemented method of claim 3 , further comprising:
determining a support pack level for the customer computer system;
determining a support pack level association for the at least one first note; and
ignoring the at least one first note if the support pack level association is at most equal to the support pack level.
5 . The computer-implemented method of claim 3 , further comprising:
identifying at least one second note implemented in the customer computer system that is not reflected by the support pack level; and
ignoring also the identified at least one second note.
6 . The computer-implemented method of claim 3 , further comprising checking that the at least one first note is valid for a current release.
7 . The computer-implemented method of claim 1 , further comprising:
determining that at least one customer extension implemented in the customer computer system is involved in reproducing the problem; and
identifying the customer extension to a user.
8 . The computer-implemented method of claim 7 , wherein determining that the customer extension is involved comprises:
accessing a customization record that indicates customer-modified objects; and
determining whether the customization record indicates the at least one object identified in the trace.
9 . A computer program product tangibly embodied in a computer-readable storage medium and comprising instructions that when executed by a processor perform a method for obtaining notes for software objects, the method comprising:
reproducing, in a customer computer system, a problem that has been detected in the customer computer system;
performing a trace while reproducing the problem, the trace identifying at least one object in the customer computer system as being involved in reproducing the problem; and
determining, using the computer system, whether any of multiple notes configured for implementation in the customer computer system apply to the identified object.
10 . The computer program product of claim 9 , wherein the problem is detected in a production system in the customer computer system, wherein the customer computer system further includes a development system from which the production system was generated, and wherein the problem is reproduced in the development system.
11 . The computer program product of claim 9 , further comprising:
determining a support pack level for the customer computer system; and
determining a support pack level association for each of the multiple notes identified as applying to the identified object;
ignoring any of the multiple notes for which the support pack level association is at most equal to the support pack level.
12 . The computer program product of claim 11 , further comprising:
identifying at least one second note implemented in the customer computer system that is not reflected by the support pack level; and
ignoring also the identified at least one second note.
13 . The computer program product of claim 9 , further comprising:
determining that at least one customer extension implemented in the customer computer system is involved in reproducing the problem; and
identifying the customer extension to a user.
14 . The computer program product of claim 13 , wherein determining that the customer extension is involved comprises:
accessing a customization record that indicates customer-modified objects; and
determining whether the customization record indicates the at least one object identified in the trace.
15 . A system comprising:
at least one processor; and
a computer readable medium including instructions that when executed by the processor generate operations comprising:
reproducing, in a customer computer system, a problem that has been detected in the customer computer system;
performing a trace while reproducing the problem, the trace identifying at least one object in the customer computer system as being involved in reproducing the problem; and
determining, using the computer system, whether any of multiple notes configured for implementation in the customer computer system apply to the identified object
16 . The system of claim 15 , wherein the problem is detected in a production system in the customer computer system, wherein the customer computer system further includes a development system from which the production system was generated, and wherein the problem is reproduced in the development system.
17 . The system of claim 15 , further comprising:
determining a support pack level for the customer computer system; and
determining a support pack level association for each of the multiple notes identified as applying to the identified object;
ignoring any of the multiple notes for which the support pack level association is at most equal to the support pack level.
18 . The system of claim 17 , further comprising:
identifying at least one second note implemented in the customer computer system that is not reflected by the support pack level; and
ignoring also the identified at least one second note.
19 . The system of claim 15 , further comprising:
determining that at least one customer extension implemented in the customer computer system is involved in reproducing the problem; and
identifying the customer extension to a user.
20 . The system of claim 15 , wherein determining that the customer extension is involved comprises:
accessing a customization record that indicates customer-modified objects; and
determining whether the customization record indicates the at least one object identified in the trace.