Method and apparatus for providing long term evolution service outage and degradation management
A method and apparatus for enabling a wireless communication service provider to remotely provide wireless network service outage and/or degradation detection, isolation, and restoration relating to a base station are disclosed. For example, the method detects a wireless service problem, and isolates the wireless service problem to a base station of a plurality of base stations of the wireless communication network, wherein the wireless service problem comprises a wireless service degradation. The method then performs a recovery task remotely on the base station to address the wireless service degradation.
1. A method for performing a recovery task on a base station in a wireless communication network, comprising:
detecting, by a processor, a wireless service problem;
isolating, by the processor, the wireless service problem to a base station of a plurality of base stations of the wireless communication network, wherein the wireless service problem comprises a wireless service degradation, wherein the isolating comprises:
performing a network connectivity test between a remote testing module and the base station; and
performing an automatic logical test on a plurality of logical components on the base station, wherein the automatic logical test comprises checking for a configuration mismatch, wherein the configuration mismatch is determined by comparing configuration data from a network inventory database and configuration data stored on the base station; and
performing, by the processor, the recovery task remotely on the base station to address the wireless service degradation.
2. The method of claim 1 , wherein the detecting comprises:
correlating a plurality of alarms to detect the wireless service problem.
3. The method of claim 2 , wherein the plurality of alarms comprises equipment failure alarms, cell site power failure alarms, and heartbeat failure alarms.
4. The method of claim 1 , wherein the detecting comprises:
correlating at least one performance monitoring parameter to detect the wireless service problem.
5. The method of claim 4 , wherein the at least one performance monitoring parameter comprises at least one of: a successful bearer setup rate, a dropped call rate, an uplink block error rate, a downlink block error rate, a packet latency parameter, an average ping delay parameter, and a guaranteed bit rate.
6. The method of claim 1 , wherein the wireless service problem is detected as a physical component problem.
7. The method of claim 6 , wherein the recovery task comprises:
resetting remotely an identified failed physical component of the base station.
8. The method of claim 1 , wherein the wireless service problem is detected as a logical component problem.
9. The method of claim 1 , wherein the automatic logical test further comprises:
checking for a software failure due to a failed software download.
10. The method of claim 9 , wherein the recovery task comprises:
reinstalling the failed software upgrade download.
11. The method of claim 1 , wherein the configuration data from the network inventory database and the configuration data stored on the base station relate to at least one of: a link speed, a cell site identifier, a cell site location, a location area, a routing area, cell sector information, a hardware address type, a hardware device identifier, and an internet protocol address type.
12. The method of claim 11 , wherein the recovery task comprises:
modifying the configuration data stored on the base station to remove the configuration mismatch.
13. A method for performing a recovery task on a base station in a wireless communication network, comprising:
detecting, by a processor, a wireless service problem;
isolating, by the processor, the wireless service problem to a base station of a plurality of base stations of the wireless communication network, wherein the wireless service problem comprises a wireless service outage, wherein the isolating comprises:
performing a network connectivity test between a remote testing module and the base station; and
performing an automatic logical test on a plurality of logical components on the base station, wherein the automatic logical test comprises checking for a configuration mismatch, wherein the configuration mismatch is determined by comparing configuration data from a network inventory database and configuration data stored on the base station; and
performing, by the processor, the recovery task remotely on the base station to address the wireless service outage.
14. The method of claim 13 , wherein the detecting comprises:
correlating a plurality of alarms to detect the wireless service problem.
15. The method of claim 13 , wherein the detecting comprises:
correlating at least one performance monitoring parameter to detect the wireless service problem.
16. The method of claim 15 , wherein the at least one performance monitoring parameter comprises at least one of: a successful bearer setup rate, a dropped call rate, an uplink block error rate, a downlink block error rate, a packet latency parameter, an average ping delay parameter, and a guaranteed bit rate.