Systems and methods for preventing fraud in an internet protocol telephony system
View Patent ↗Systems and methods for preventing fraud in an IP based telephony system include noting when an IP based telephony device sent to a new customer is not installed and registered with the system. If a new customer never attempts to register a device which was sent to the new customer, the system will assume that the new customer submitted false or erroneous address information. A new customer is prevented from taking any actions that would result in new charges until the new customer has registered an IP device sent to the new customer. Likewise, the system will act to prevent a phone verification service from reaching a new customer at his newly assigned telephone number until after the new customer has registered an IP based telephony device sent to the new customer.
1. A method of preventing fraud in an Internet Protocol (IP) based telephony service, comprising:
receiving a call setup request to complete a call to or from a customer of the IP telephony service;
determining, with a processor, if completing the requested call would result in charges being owed by customer;
determining, with a processor, if the customer is authorized to conduct chargeable calls, wherein the determination of whether the customer is authorized to conduct chargeable calls is a determination about whether the customer is authorized to conduct chargeable using a soft phone client associated with the customer, and wherein the determination is based upon whether an IP based telephony device sent to the customer has been registered by the IP telephony service;
completing the requested call if the requested call would not result in charges being owed by the customer, or if the customer is authorized to conduct chargeable calls; and
terminating the call setup request without completing the call if the customer is not authorized to conduct chargeable calls and completing the call would result in charges being owed by the customer.
2. A method of preventing fraud in an Internet Protocol (IP) based telephony service, comprising:
receiving a call setup request to complete a call from a calling party to a customer of the IP telephony service;
determining, with a processor, if an IP based telephony device sent from the IP telephony service to the customer has been registered with the IP telephony service;
determining, with a processor, if the calling party's telephone number is associated with a verification service; and
playing a fraud prevention message to the calling party and then terminating the call setup request without completing the call if the calling party's telephone number is associated with a verification service and the IP based telephony device sent from the IP telephony service to the customer has not been registered with the IP telephony service.
3. The method of claim 2 , further comprising completing the call to the service customer if the calling party's telephone number is associated with a verification service and the IP based telephony device sent from the IP telephony service to the customer has been registered with the IP telephony service.
4. The method of claim 2 , further comprising completing the call to the service customer if the calling party's telephone number is not associated with a verification service and the IP based telephony device sent from the IP telephony service to the customer has not been registered with the IP telephony service, but completing the call would not result in charges being owed by the customer.
5. The method of claim 2 , further comprising terminating the call setup request without completing the call if the calling party's telephone number is not associated with a verification service and the IP based telephony device sent from the IP telephony service to the customer has not been registered with the IP telephony service but completing the call would result in charges being owed by the customer.
6. A method of preventing fraud in an Internet Protocol (IP) based telephony service, comprising:
sending a new customer an IP based telephony device;
setting a profile for the new customer to reflect that the new customer is not authorized to perform chargeable actions, wherein the setting step comprises setting the profile for the new customer to indicate that the new customer is not authorized to use premium rate services;
registering, with a processor, the IP based telephony device sent to the new customer after the new customer connects the IP based telephony device to a data network that communicates with the IP telephony service; and
re-setting the profile for the new customer to reflect that the new customer is authorized to perform chargeable actions at least using a soft phone client associated with the new customer after the IP based telephony device sent to the new customer has been registered.