SYSTEM FOR ORDERING ITEMS BY A USER IN A LIMITED VENUE
The present invention is directed to a system, a gate hold area and methods for a user to order an item in a limited venue for delivery to the limited venue using a kiosk having a computer and ordering software in communication via a network to a transaction server. The orders are prepared in an order preparation area and delivered to the limited venue area. The limited venue may be a gate hold area and a media server for providing real time information relevant to the venue may also be provided herein.
1 - 31 . (canceled)
32 . A method for a user to order an item in a limited venue for delivery to the limited venue, comprising:
(a) providing a limited venue comprising at least one seat, and at least one kiosk having a display screen and a computer having software capable of processing an order, wherein the kiosk is capable of displaying a selection of items to the user;
(b) selecting an item from the selection of items to complete an order;
(c) transmitting the order from the kiosk via a network to a transaction server;
(d) transmitting ordering information back to the user from the transaction server via the network to the kiosk for acceptance of the order by the user;
(e) submitting the accepted order to the transaction server via the network;
(f) transmitting the accepted order from the transaction server to an order preparation area via the network;
(g) completing the order;
(h) paying for the order; and
(h) delivering the order to the limited venue.
33 . The method according to claim 32 , wherein ordering information transmitted back to the user in step (d) comprises estimated order delivery time, order item information, and order item cost information.
34 . The method according to claim 32 , further comprising providing an option to the user to include a gratuity within an overall cost of an order when accepting the order.
35 . The method according to claim 32 , wherein step (h) further comprises paying for the order via a payment device on the kiosk.
36 . The method according to claim 32 , wherein step (c) further comprises submitting a kiosk identifier and/or an order identifier and/or user identifier along with item order information to the transaction server from the kiosk via the network.
37 . The method according to claim 32 , wherein step (f) further comprises transmitting the order information to more than one order preparation area.
38 . The method according to claim 32 , wherein step (f) further comprises receiving the transmitted order information in the order preparation area via a display device.
39 . The method according to claim 32 , further comprising providing venue information to the kiosk for user review from a media server.
40 . The method according to claim 32 , further comprising communicating with the computer in the kiosk via a wireless or remote access source to interface with the computer.
41 . The method according to claim 32 , wherein the wireless or remote access source is an individual user computer, PDA or wireless phone.
42 . The method according to claim 32 , wherein the network is wireless.
43 . The method according to claim 32 , further comprising monitoring status of the order via the kiosk after the order has been accepted.