Unaffiliated web domain common hosting service with service representative plug-in
View Patent ↗A website hosting service provides a plurality of services, from a common service architecture, to each of a plurality of unrelated websites, each of the plurality of services being adapted to contribute to a distinct service package for at least a plurality of unaffiliated websites, wherein the web hosting service is marketed through a plurality of websites, each one of the plurality of websites offering a different market specific offering, wherein service representatives supporting a plurality of different market specific offerings are provided with information that facilitates providing the appropriate service for a particular market specific offering.
1. A method of website hosting, comprising:
serving a plurality of website hosting services,
wherein at least two different website hosting services of the plurality of website hosting services are served from different service pools of servers;
wherein each service pool of servers provides only one website hosting service and all servers of a service pool provide only the one website hosting service of the plurality of website hosting services;
adapting at least one-of the plurality of website hosting services to meet website service requirements;
combining website hosting services into a plurality of service packages wherein at least one of the website hosting services of the plurality of service packages has been adapted;
configuring the plurality of service packages into different market-specific offerings;
offering the different market-specific offerings through a plurality of websites;
providing information to service representatives supporting a plurality of the different market-specific offerings that facilitates supporting a specific service package based on a specific market-specific offering; and,
wherein information facilitating providing the appropriate service is sourced from a common data store that is accessible to a plurality of service representatives, the service representatives provided with information facilitating providing the appropriate service by an operational support system that facilitates associating a client support request with a market specific offering.
2. The method of claim 1 , wherein the different market specific offerings include different brands for the offerings.
3. The method of claim 1 , wherein the different market specific offerings include different messages for the offerings.
4. The method of claim 1 , wherein the different market specific offerings include different service terms and conditions for the offerings.
5. The method of claim 1 , wherein the different market specific offerings include different pricing structures for the offerings.
6. The method of claim 1 , wherein a distinct service package is included with a market specific offering.
7. The method of claim 1 , wherein a plurality of distinct service packages are marketed through one of the plurality of websites.
8. The method of claim 1 , wherein two market specific offerings may offer the same distinct service package at two different pricing structures.